My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
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Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good product genuine bailey spares Good…
Good product genuine bailey spares Good packaging and excellent delivery service
24 de junho de 2026
Resposta da PRIMA Leisure
Hi Louise,
Thank you for your feedback! We're delighted to hear that you are pleased with the products, good packaging, and excellent delivery service.
Kindest regards
PRIMA Leisure Customer Service Team
Great service
Great service , fast dispatch , everything for your Bailey and more 👍🏻
2 de julho de 2026
Resposta da PRIMA Leisure
Hi Mitch,
We're so happy to hear you appreciate our service and fast dispatch! It's wonderful to know we met your expectations.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
We are so pleased to hear that your order arrived earlier than expected! We always strive to provide efficient service.
Kindest regards
PRIMA Leisure Customer Service Team
So helpful in finding correct part and…
So helpful in finding correct part and absolutely fantastic delivery service, was delivered within 48 hrs
2 de julho de 2026
Resposta da PRIMA Leisure
Hi Rob,
Thank you for your fantastic review! We're so glad we could assist you in finding the correct part and that our delivery service met your expectations. We appreciate your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Michael,
We are so pleased to hear that you found our service to be both quick and easy. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Very quick response and delivery
1 de julho de 2026
Resposta da PRIMA Leisure
Hi Stephen,
Thank you for letting us know of your recent experience!
We appreciate your positive feedback and are so pleased you were happy with our prompt response and delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
We're so pleased to hear that you experienced excellent service and found our pricing to be very fair. Thank you for sharing your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpfull found the parts I needed
1 de julho de 2026
Resposta da PRIMA Leisure
Hi John,
Thank you for your wonderful feedback! We're so pleased to hear that you found the parts you needed and that our service was very helpful.
Kindest regards
PRIMA Leisure Customer Service Team
Not always easy to find sundries such…
Not always easy to find sundries such as hinges, maybe easier once used a lot?
Prompt delivery though
1 de julho de 2026
Resposta da PRIMA Leisure
We appreciate your feedback and are glad to hear about the prompt delivery. We understand that finding specific items like hinges can sometimes be a challenge, and we are always working to improve our product organisation.
Kindest regards
PRIMA Leisure Customer Service Team
Good products delivered on time
29 de junho de 2026
Resposta da PRIMA Leisure
Hi Sarah,
Thank you for letting us know of your recent experience!
We appreciate your positive feedback and are so pleased you were happy with our products and the delivery service that we provide.
Kindest regards
PRIMA Leisure Customer Service Team
Prima leasure did a good job of…
Prima leasure did a good job of communicating. When their supplier had delays.
Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues.
I think they did a great job chasing this supplier.
Thanks to the team.
Once the glass cooker door arrived it had all of the hinges pre attached, which made fitting to a breeze.
23 de junho de 2026
Resposta da PRIMA Leisure
Hi Chris,
We are so pleased to hear that our communication met your expectations, especially when dealing with supplier delays. We appreciate your understanding regarding the challenges that can arise with a wide selection of parts. It's wonderful to know that the pre-attached hinges made fitting your cooker door easy. Thank you for your kind words about our team's efforts!
Kindest regards
PRIMA Leisure Customer Service Team
Quick service
Quick service, parts arrived before schedule. Everything as expected.
1 de julho de 2026
Resposta da PRIMA Leisure
Hi John,
Thank you for your wonderful review! We're delighted to hear that you experienced quick service and that your parts arrived ahead of schedule, meeting all your expectations.
Kindest regards
PRIMA Leisure Customer Service Team
Always my go to place for caravan spares
Always my go to place for caravan spares
30 de junho de 2026
Resposta da PRIMA Leisure
We're so glad we're your preferred choice for caravan spares. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Still not received item
30 de junho de 2026
Resposta da PRIMA Leisure
Hi Paul,
We are very sorry your item has not arrived. We are looking into this delivery issue immediately for you, and will contact you via email.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Barry,
We appreciate you sharing your positive experience. We're delighted to hear that ordering was easy and that your item was dispatched and arrived so quickly.
Kindest regards
PRIMA Leisure Customer Service Team
Always great products from this company
29 de junho de 2026
Resposta da PRIMA Leisure
Hi Steve,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently enjoy our products. We truly appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
Good Service, but terrible EVRI
Unfortunately Prima used EVRI to deliver our parcel, which they failed to do. However, Prima soon replaced the missing purchase and this time used DPD. I was very pleased with their service but NOT their choice of delivery firm.
30 de junho de 2026
Resposta da PRIMA Leisure
Hi Martin,
We appreciate you sharing your experience with us. We understand your frustration regarding the initial delivery service and are glad we could resolve the issue promptly with a different courier. Your feedback on delivery partners is valuable to us.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Darren,
Thank you for your kind words! We're delighted to hear you received great service. We truly appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
After trying at other places I managed…
After trying at other places I managed to get the exact glass oven top that we wanted, it was delivered in good time safe a secure, many thanks to prima,I've used this company before and found them to be very reliable.
22 de junho de 2026
Resposta da PRIMA Leisure
We are so pleased to hear that we could help you find the exact glass oven top you were looking for! It's wonderful to know that the delivery was timely and secure, and we truly appreciate your continued trust in our reliability. We value your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent ease of ordering the right…
Excellent ease of ordering the right part and made replacing out glass hob screen far easier than imagined. Delivery quicker than expected as well
22 de junho de 2026
Resposta da PRIMA Leisure
Hi Benjamin,
We are so pleased to hear that finding the correct part was easy and that it made replacing your hob screen much simpler than you anticipated. It's also wonderful to know that your delivery arrived sooner than expected.
Kindest regards
PRIMA Leisure Customer Service Team
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