My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
A empresa respondeu
Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PRIMA Leisure
Hi Margaret,
We're so glad to hear that your ordering process was easy and our service was excellent. We appreciate your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Great Service
I was so pleased to be able to replace the broken drop down hinge on my Bailey Seville.
I bought two so replaced both. The drop down drawer works like new again.
Thank you.
30 de junho de 2026
Resposta da PRIMA Leisure
Hi Peter,
We're so pleased to hear that the replacement hinges allowed you to get your drop-down drawer working again! Thank you for sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Graham,
We are very sorry to hear your delivery has been delayed. We are actively looking into this matter to ensure a swift resolution for you.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Eric,
We appreciate your positive feedback! We are so pleased that you were happy with the quick delivery and that the product was as described.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Nicola,
We appreciate you sharing your positive experience. We're happy to hear that ordering was fast and easy, and that you enjoyed buying from us.
Kindest regards
PRIMA Leisure Customer Service Team
Ask if you don’t know!
I didn’t know exactly which colour I was after but the Prima lady took my details and checked for me. It’s only screw covers but it needs to match. Delivery was relatively quick and painless. The overall service was excellent and ordering easy. Thank you Prima!
22 de junho de 2026
Resposta da PRIMA Leisure
Hi James,
We are so happy to hear that our team was able to assist you in finding the perfect screw covers to match your needs. We understand how important those small details are for a cohesive look. We are also glad that our ordering process was easy and that delivery was quick and painless. Thank you for your kind words and for choosing us!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
We're so happy to hear our team provided helpful assistance. We truly appreciate your kind feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Service was great, carriage expensive for a small item
Service was great, carriage
30 de junho de 2026
Resposta da PRIMA Leisure
Hi Ian,
We're happy to hear that our service was great! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
There was a period of about 14 days…
There was a period of about 14 days before the order was dispatched ..... even though the parts were in stock. This is too long.
24 de junho de 2026
Resposta da PRIMA Leisure
Hi Michael,
We appreciate you sharing your experience. We understand your frustration regarding the dispatch time, especially when parts were in stock. We are actively reviewing our processes to prevent such delays.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Grenville,
Thank you for letting us know of your recent experience. We appreciate your positive feedback and are so pleased you were happy with our great service and quick delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Robin,
We are so pleased to hear that you are happy with the quality of your recent purchase and that it looks great! Thank you for sharing your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Great service from start to finish…
Great service from start to finish phoned prima too double check items where correct ones for my van then ordered online and items delivered within 48 hours great keepup the good work.
29 de junho de 2026
Resposta da PRIMA Leisure
Hi Colin,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you in finding the correct items for your van and that your order arrived so quickly. We appreciate your kind words and look forward to continuing to provide great service.
Kindest regards
PRIMA Leisure Customer Service Team
Trustworthy company
Trustworthy company.
Good communication.
Great range of products.
22 de junho de 2026
Resposta da PRIMA Leisure
Hi Cheryl,
Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our communication and wide range of products.
Kindest regards
PRIMA Leisure Customer Service Team
Delivery to 18Packard Place Bramford…
Delivery to 18Packard Place Bramford was correct
Deliverer knew just where to leave package well done Andrew of EVRI
29 de junho de 2026
Resposta da PRIMA Leisure
Hi David,
We're so happy to hear that your delivery was handled perfectly and that your package was left in the right place. We truly appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Gail,
Thank you for your wonderful feedback! We're so pleased to hear that your product arrived promptly and that you were happy with the price.
Kindest regards
PRIMA Leisure Customer Service Team
The website is easy to navigate
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have used PRIMA several times over the years and have always been very satisfied with the products and service.
29 de junho de 2026
Resposta da PRIMA Leisure
Thank you for such glowing feedback!
We are so pleased to hear about your consistently positive experiences with us over the years. It's wonderful to know that our website navigation, prompt email responses, and careful packaging have met your expectations.
We truly appreciate your kind words and continued support.
Kindest regards
PRIMA Leisure Customer Service Team
Love this company
Love this company, their Website is clear and easy to use and very professional, the parts are well packed and arrive very quickly if in stock !
22 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We're so happy to hear you love our company and find our website clear and easy to use! We also appreciate your kind words about our packaging and quick delivery.
Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
It was so simple to order
The simplicity of the ordering process and the speed of dispatch and delivery.
29 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We're delighted to hear that you found our ordering process simple and that your dispatch and delivery were speedy. Thank you for sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Megan,
We appreciate you taking the time to review us! We're happy that our service was easy to use and arrived within the expected timeframe.
Kindest regards
PRIMA Leisure Customer Service Team
Right part all’s well
18 de junho de 2026
Resposta da PRIMA Leisure
Hi Neil,
We're so glad to hear that the part was right and everything is working well for you! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
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