My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
A empresa respondeu
Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It was so simple to order
The simplicity of the ordering process and the speed of dispatch and delivery.
29 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We're delighted to hear that you found our ordering process simple and that your dispatch and delivery were speedy. Thank you for sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Megan,
We appreciate you taking the time to review us! We're happy that our service was easy to use and arrived within the expected timeframe.
Kindest regards
PRIMA Leisure Customer Service Team
Right part all’s well
18 de junho de 2026
Resposta da PRIMA Leisure
Hi Neil,
We're so glad to hear that the part was right and everything is working well for you! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Chris,
We appreciate your positive feedback on the product. We sincerely apologise for the extended delivery time you experienced. We are actively working to improve our shipping efficiency.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt delivery of a good product
Prompt delivery of a good product. Very pleased.
19 de junho de 2026
Resposta da PRIMA Leisure
We are so pleased to hear that you were happy with the prompt delivery and the quality of the product. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
From ordering to receipt of goods
From ordering to receipt of goods, you make everything happen so quick and easy. From the most sophisticated to the humble wheel bolts or high lights. Brilliant. Thank you.
19 de junho de 2026
Resposta da PRIMA Leisure
Hi Tim,
We are so pleased to hear that you found our service quick and easy, from ordering to receiving your items. It's wonderful to know that we could assist you with everything you needed.
Kindest regards
PRIMA Leisure Customer Service Team
Great for Parts
Not much to say, I placed an order for some parts. That was very easy, and I received them a couple of days later in good shape. It was a great process from start to finish.
19 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We are so pleased to hear that your recent order for parts was easy and that they arrived quickly and in good condition.
We appreciate you sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Really quick delivery
18 de junho de 2026
Resposta da PRIMA Leisure
Hi Gareth,
Thank you for your review! We're delighted to hear that you were happy with the quick delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We're glad to hear that your order arrived promptly and that the product was exactly what you expected.
We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Items arrived well packed and on time
Items arrived well packed and on time. Thank you for excellent service.
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We're delighted to hear that your items arrived well-packed and on time, and that you received excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
Parts in stock
Parts in stock so quick delivery time. Kept informed on delivery status
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
We're glad to hear that our parts were in stock, ensuring a quick delivery, and that we kept you well-informed.
We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Helen,
Thank you for your review! We're pleased to hear your order arrived quickly. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Staff were very helpful / knowledgeable…
Staff were very helpful / knowledgeable and polite whist dealing with my order.
24 de junho de 2026
Resposta da PRIMA Leisure
Thank you for taking the time to review us,
Thank you for your wonderful feedback! We are so pleased to hear that our staff provided a great service while assisting with your order.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Raymond,
Thank you for your review! We're glad to hear you found our service easy and quick. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Dometic Fridge Control Part
From initial enquiry to delivery, great service and good communication. The part worked perfectly. Recommended
17 de junho de 2026
Resposta da PRIMA Leisure
Hi Steve,
Thank you for your wonderful review! We're so pleased to hear about your positive experience, and we appreciate your recommendation!
Kindest regards
PRIMA Leisure Customer Service Team
Very good quality 👌 and quick service
Very good quality 👌 and quick service. Parts spot on
17 de junho de 2026
Resposta da PRIMA Leisure
Hi James,
We are delighted to hear that you experienced such good quality and quick service. It's wonderful to know that the parts were exactly as expected. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
First item took a while turning up but …
First item took a while turning up but second I Ute turned up same time, with in a few days of ordering.
Very happy with Service
24 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We're so glad to hear you're happy with our service! We appreciate you highlighting the quick delivery of your second item.
We are always working to improve our delivery times, so your feedback is always welcome.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Alan,
Thank you for your positive feedback!
We're so pleased to hear that you were happy with both the part identification and the delivery of your order. We appreciate you taking the time to share your experience.
Kindest regards
PRIMA Leisure Customer Service Team
Well the product they sent is not the…
Well the product they sent is not the same as the one broken in my van. Both are Prima Plus. I now don't have time to rectify the situation for another few weeks.
15 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We are sorry to hear that the product you received was not the correct one for your van.
We understand this is frustrating, especially with your limited time. We want to help resolve this for you, so if you have not already, please send the team an email at info@primaleisure.com.
Kindest regards
PRIMA Leisure Customer Service Team
Great service and quick delivery
23 de junho de 2026
Resposta da PRIMA Leisure
Hi Gilbert,
Thank you for letting us know of your recent experience! We appreciate your positive feedback and are so pleased you were happy with our great service and quick delivery!
Kindest regards
PRIMA Leisure Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.