My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
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Leia as opiniões dos outros
Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
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Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
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Proffesional and when requiring to talk…
Proffesional and when requiring to talk over orders staff always helpful
16 de junho de 2026
Resposta da PRIMA Leisure
Hi Gerald,
We're so glad to hear that you found our team professional and helpful when discussing your orders. Thank you for sharing your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Stephanie,
Thank you for your kind review! We're delighted to hear that the swift delivery was appreciated.
Kindest regards
PRIMA Leisure Customer Service Team
Product as described and delivered on…
Product as described and delivered on time 5*
23 de junho de 2026
Resposta da PRIMA Leisure
Hi Craig,
We're delighted to hear that your product arrived as described and on time! Thank you for your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Was worried I wouldn't find a…
Was worried I wouldn't find a replacement hob grafix sticker had peald and burnt ...delighted to say it was possible to replace ...the only thing I didn't like was it had to be folded to be posted which resulted in a crease but I'm sure my husband can deal with that when applying.
23 de junho de 2026
Resposta da PRIMA Leisure
Hi Karen,
We are so pleased to hear that we could help you find a replacement hob graphic sticker! We understand your concern about the crease from the folding during postage. We are always looking for ways to improve our packaging and delivery methods, and we appreciate you bringing this to our attention. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Always a great experience would never…
Always a great experience would never use anyone else
23 de junho de 2026
Resposta da PRIMA Leisure
Hi Steven,
We are incredibly grateful for your continued loyalty and wonderful feedback. We truly appreciate your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
We appreciate you sharing your positive experience. We're happy to hear that ordering was easy, delivery was on time, and the product quality was very good.
Kindest regards
PRIMA Leisure Customer Service Team
PRIMA are my go-to for caravan parts
PRIMA are my go-to for caravan parts. Everything you could possibly need even down to the nuts a bolts. All hard to find parts and a caravan model search make it easy to find what you need. What else is there to say! Amazing :)
23 de junho de 2026
Resposta da PRIMA Leisure
Thank you for such glowing feedback!
We are so glad to hear that our extensive range of caravan parts, including those hard-to-find items and our caravan model search, makes it easy for you to find exactly what you need.
Your positive feedback truly brightens our day! We appreciate you choosing us as your go-to.
Kindest regards
PRIMA Leisure Customer Service Team
All spares available
Really good company to buy from unfortunately they use Evri for delivery never got my first delivery but second time DPD now got it.
16 de junho de 2026
Resposta da PRIMA Leisure
Hi Peter,
We appreciate your positive feedback about our company. We understand your frustration regarding the initial delivery experience and are glad the DPD delivery was successful. We are always working to improve our shipping processes.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Julie,
Thank you for your review! We're delighted to hear you received very good service. Your feedback is greatly appreciated.
Kindest regards
PRIMA Leisure Customer Service Team
The product itself was perfect
The product itself was perfect , the delivery tho took 2 weeks to arrive! I think with the likes of Amazon delivery next day I would say this is unacceptable! Also I have to add it did say shipment next again day, 2 weeks to arrive is way too long to wait
15 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate your feedback and are glad you liked the product.
We understand your frustration with the delivery time, however we are not on the same vast scale as Amazon so our delivery times are not able to match theirs.
Kindest regards
PRIMA Leisure Customer Service Team
Late delivery
Unfortunately the item was not delivered when expected, arriving 24 hours late. This meant I missed the day the engineer was going to fix it.
22 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We are very sorry the delivery was late and caused you to miss your engineer's visit. We understand how frustrating this must have been thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Mr Crofts,
We are sorry to hear about your negative experience with the courier service. When placing an order on the PRIMA Leisure website, you have an option to pick your courier.
For any future orders, we would recommend going with a different one to prevent any further issues.
Kindest regards
PRIMA Leisure Customer Service Team
Internal caravan tape
I called for advise for some tape. The lady gave precise details and information, which I then ordered the item. It arrived quicker than qouted and was the correct item needed.
22 de junho de 2026
Resposta da PRIMA Leisure
Hi Claire,
We're so glad to hear our team provided excellent advice and that your order arrived quickly and was exactly what you needed. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Very quick delivery
Very quick delivery, the item being glass was well packed. The website was easy to navigate.
17 de junho de 2026
Resposta da PRIMA Leisure
Hi Peter,
Thank you for your wonderful review! We're so pleased to hear that your delivery was quick and that your glass item arrived well-packed. We're also glad you found our website easy to navigate.
Kindest regards
PRIMA Leisure Customer Service Team
Thanks to Prima leisure got back from…
Thanks to Prima leisure got back from my holiday to find my new hob glass had arrived,just fitted this morning,excellent service,really good price, happy wife is a happy wife,I better not break this on !
1 de julho de 2026
Opinião espontânea
Resposta da PRIMA Leisure
Hi Neil,
We are so pleased to hear that your new hob glass arrived safely and that you're happy with the service and price! Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Direct replacement that isn't...
There was nothing wrong with the service - apart from the very long wait for despatch. The problem is with the goods. Although Prima leisure sold this pleated/blackout blind cassette as a direct replacement for the broken one - no doubt misled by Remis Gmbh in that regard - it is not so, because the fixing holes on the replacement do not align with those on the original. Disappointing, and leading to the necessity to drill holes in the caravan walls to accommodate the screws for the new unit.
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate you taking the time to share your detailed feedback regarding the pleated/blackout blind cassette.
We sincerely regret that the replacement blind did not align as expected, leading to the inconvenience of drilling new holes. We understand how frustrating it is when a direct replacement doesn't fit seamlessly.
Should you wish to discuss your experience further, please feel free to pop us an email over at info@primaleisure.com and a member of the team can look into this for you.
Kindest regards
PRIMA Leisure Customer Service Team
Very good service
Very good service and prompt delivery I shall be dealing with this company again
19 de junho de 2026
Resposta da PRIMA Leisure
Hi Brian,
We're delighted to hear that you had a very good experience with our service and prompt delivery. We truly appreciate your kind words and look forward to assisting you again in the future.
Kindest regards
PRIMA Leisure Customer Service Team
Two window blinds ordered
Two window blinds ordered, the small one arrived the following day the large window blind had a 6 week wait, though it did arrive early after 2 weeks.
The small blind the colour was not a match I hope it fades over time. The large blind the colour matches, however the frame is different and the fittings are different. This means extra holes have to be made through most of the holes that are no longer needed are hidden by the frame.
19 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We appreciate you sharing your experience with us. We understand your disappointment regarding the colour discrepancy of the smaller blind and the differences in the frame and fittings for the larger blind, which necessitated additional work.
We are always working to improve our product consistency and the accuracy of our descriptions. Your feedback is valuable as we review our processes.
If you would like to discuss further, please get in touch with the team at info@primaleisure.com
Kindest regards
PRIMA Leisure Customer Service Team
Our water pump pack in in our caravan…
Our water pump pack in in our caravan I have bought from this company before so it made sense to buy from them again as like before they were quick with the delivery which was a must for us having to carry water for washing and washing up Thank you for your quick and efficient service
16 de junho de 2026
Resposta da PRIMA Leisure
We are so pleased to hear that our prompt delivery of your new water pump helped you out of a difficult situation with your caravan. It's wonderful to know that our service met your expectations once again. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
I have used a few times historically…
I have used a few times historically and never had a good experience....this time much better....reasonable cost and arrived before the approximate date supplied. Website is still very poor though
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We're glad to hear that your recent experience with us was much better, and that you found our costs reasonable and delivery prompt.
We appreciate your feedback regarding our website and are actively working on improvements to enhance its functionality for everyone.
If you would like to let us know further how we could improve our website from a customers perspective, please let the team know at info@primaleisure.com
Kindest regards
PRIMA Leisure Customer Service Team
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