My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
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Leia as opiniões dos outros
Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
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Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
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The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
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Two window blinds ordered
Two window blinds ordered, the small one arrived the following day the large window blind had a 6 week wait, though it did arrive early after 2 weeks.
The small blind the colour was not a match I hope it fades over time. The large blind the colour matches, however the frame is different and the fittings are different. This means extra holes have to be made through most of the holes that are no longer needed are hidden by the frame.
19 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We appreciate you sharing your experience with us. We understand your disappointment regarding the colour discrepancy of the smaller blind and the differences in the frame and fittings for the larger blind, which necessitated additional work.
We are always working to improve our product consistency and the accuracy of our descriptions. Your feedback is valuable as we review our processes.
If you would like to discuss further, please get in touch with the team at info@primaleisure.com
Kindest regards
PRIMA Leisure Customer Service Team
Our water pump pack in in our caravan…
Our water pump pack in in our caravan I have bought from this company before so it made sense to buy from them again as like before they were quick with the delivery which was a must for us having to carry water for washing and washing up Thank you for your quick and efficient service
16 de junho de 2026
Resposta da PRIMA Leisure
We are so pleased to hear that our prompt delivery of your new water pump helped you out of a difficult situation with your caravan. It's wonderful to know that our service met your expectations once again. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
I have used a few times historically…
I have used a few times historically and never had a good experience....this time much better....reasonable cost and arrived before the approximate date supplied. Website is still very poor though
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We're glad to hear that your recent experience with us was much better, and that you found our costs reasonable and delivery prompt.
We appreciate your feedback regarding our website and are actively working on improvements to enhance its functionality for everyone.
If you would like to let us know further how we could improve our website from a customers perspective, please let the team know at info@primaleisure.com
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Jon,
We're delighted to hear that you received great service and that everything was exactly what you needed! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
I have had to wait three months for a…
I have had to wait three months for a simple thing like the clip for holding the fridge shelf disgusting
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We apologize for the extended wait for your fridge shelf clip. We are actively reviewing our parts fulfilment process to prevent such delays.
Kindest regards
PRIMA Leisure Customer Service Team
Great product perfect fit
Great product perfect fit , took longer to arrive than expected considering the price I paid for delivery
18 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We're so glad you're happy with the product's fit! We understand your concern regarding the delivery time and appreciate you bringing it to our attention.
Kindest regards
PRIMA Leisure Customer Service Team
Very easy to order online
Very easy to order online, came on time fitted perfectly.
18 de junho de 2026
Resposta da PRIMA Leisure
Hi David,
We're so pleased to hear that your online ordering experience was easy, your delivery was on time, and the item fit perfectly! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Brilliant service,arrived next day,rang…
Brilliant service,arrived next day,rang customer services I was told the correct part number,excellent service
18 de junho de 2026
Resposta da PRIMA Leisure
Hi Martin,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you received brilliant service and that your order arrived the very next day. We're also pleased that our customer service team was able to provide you with the correct part number.
Kindest regards
PRIMA Leisure Customer Service Team
Products as described.
Products as described.. very pleased.
But delivery took longer than expected…Evri?
17 de junho de 2026
Resposta da PRIMA Leisure
Hi Michael,
We're so happy you're pleased with the products! We understand your concern regarding the delivery time and are always working to improve our shipping processes.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Anthony,
Thank you for your wonderful feedback! We are so pleased to hear you were happy with the service you received. We appreciate you taking the time to share your experience.
Kindest regards
PRIMA Leisure Customer Service Team
Tv bracket for coachman caravan
Excellent product great customer service and very promptly dispatched and delivered
Seems like prima leisure have quite a niche market when it comes to caravan tv brackets as most manufacturers give you the base plate but not the bracket
This aside excellent work keep it up
16 de junho de 2026
Resposta da PRIMA Leisure
Hi John,
We're so glad to hear you had such a positive experience with our product and customer service! It's wonderful to know that our caravan TV brackets met your needs and that you appreciated our prompt dispatch and delivery. We truly value your feedback and are committed to continuing our excellent work. Thank you for taking the time to share your thoughts.
Kindest regards
PRIMA Leisure Customer Service Team
Correct product at a fair price and all…
Correct product at a fair price and all round good service.
17 de junho de 2026
Resposta da PRIMA Leisure
Hi Richard,
We appreciate your positive feedback! We're glad to hear that you received the correct product at a fair price and experienced good service.
Kindest regards
PRIMA Leisure Customer Service Team
Prima did well......but
Prima did well, sent the correct items on time. However, the delivery, by DPD, was not up to the same standard. The parcel was left under a sign saying "Deliveries other door". The photo that the driver took was of a window, not showing the parcel. The parcel itself was in full view of the road. I received a message from them to say the parcel had been left with my neighbour, strangely at the same house number as mine.
17 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate you taking the time to share your feedback. We are glad to hear that your items arrived correctly and on time from us.
We are concerned to learn about the difficulties you experienced with the delivery service. If you would like to formally discuss the delivery issues, please reach out to the team at info@primaleisure.com.
Kindest regards
PRIMA Leisure Customer Service Team
Item Supplied was packaged and…
Item Supplied was packaged and delivered as quoted delivery on time good service
16 de junho de 2026
Resposta da PRIMA Leisure
Hi Enid,
We're so pleased to hear that your item was packaged well and delivered on time! Thank you for sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Prima great with site helping me find…
Prima great with site helping me find correct part. Delivery not so good.
16 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent experience,
We appreciate your feedback regarding our site's helpfulness. We are truly sorry to hear about the delivery issues you experienced.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi David,
Thank you for taking the time to share your experience. We are so pleased to hear that the ordering process was easy and that your items were dispatched quickly!
Kindest regards
PRIMA Leisure Customer Service Team
Search, find, delivered
Found the part, ordered, two days and it was delivered!!
What more could you want 👌
16 de junho de 2026
Resposta da PRIMA Leisure
Hi James,
We're so pleased to hear you found the part you needed and that it arrived so quickly! Thank you for your wonderful feedback; we truly appreciate it!
Kindest regards
PRIMA Leisure Customer Service Team
The product is of excellent quality and…
The product is of excellent quality and delivered as instructed
9 de junho de 2026
Resposta da PRIMA Leisure
Hi John,
We are so pleased to hear that you are happy with the quality of the product and that it was delivered exactly as you requested. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
The extra worktop £159 delivered
The extra worktop £159 delivered. was fine however to install it the instructions asked to follow coloured lines green, red, blue lines however the photocopy piece of paper they send was in black and white. Absolutely ridiculous. I’ve now enquired about some stickers to cover the wrong drill holes. They are £1.99 but £3.49 to deliver. You’d think they would send them FOC Prima leisure is sooo expensive. Look on the Internet you can buy things for your caravan much cheaper. I’m not impressed I wouldn't buy from them again.
16 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with the installation instructions and the additional cost for the stickers.
This has been passed on to the relevant to prevent similar issues with our instructions and to look into delivery charges for small items. Your feedback is invaluable as we strive to improve.
Kindest regards
PRIMA Leisure Customer Service Team
The delivery took ages to arrive plus…
The delivery took ages to arrive plus no one responded to my emails, chasing the delivery.
Very poor customer service.
16 de junho de 2026
Resposta da PRIMA Leisure
Thank you for letting us know of your recent order,
We sincerely apologise for the delayed delivery of your order.
According to our records, our team responded to your email sent 09/06 on the same day and advised of the estimated dispatch date.
Kindest regards
PRIMA Leisure Customer Service Team
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