Proper pasty company always give a very good service . Very good communication with their customers and always reliable with delivery . Their website is very easy to use and to make an order and the... Ver mais
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I ordered a pasty and cream tea hamper to be delivered to my friend for her birthday so I never actually tasted it myself but she sent me pics and said it was absolutely delicious and very tasty. I... Ver mais
A empresa respondeu
Update: Thank you for your very quick response. Happy to accept a re-delivery on the next available delivery date. Update: Order Reference 214105 Name Lorna Souness Order placed 1st May. 10 past... Ver mais
A empresa respondeu
Really tasty pasties, easy to cook and next day delivery. Vegan pasties are fantastic as the bacon cheese turnovers. Coming from Cornwall but now living in Shrewsbury it’s our aim to keep plenty in th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
Informações de contacto
Reino Unido
- sales@properpasty.co.uk
- properpasty.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Best pasties ever
Proper pasty company always give a very good service . Very good communication with their customers and always reliable with delivery . Their website is very easy to use and to make an order and their products are without doubt second to none . It’s a pleasure to deal with them . They treat their customers like family , Please try their pasties you won’t be dissapointed . .
28 de maio de 2026
Opinião espontânea
Pasty and Cream tea hamper…
I ordered a pasty and cream tea hamper to be delivered to my friend for her birthday so I never actually tasted it myself but she sent me pics and said it was absolutely delicious and very tasty.
It was delivered on the exact day I asked for and I was kept updated at all times as to the progress of the order and the delivery.
I was very pleased with this purchase and will without hesitation order from this company again.
Many thanks to Proper Pasty Company for your product and your service.
27 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Christine,
Thank you so much for your lovely feedback!
We're delighted to hear your friend enjoyed her birthday hamper and that everything arrived on the day requested. It's wonderful to know you were happy with both the product and service.
We really appreciate your support and look forward to helping with your next order!
Kind regards,
The Proper Pasty Company
Excellent True Cornish Pasties 😃😃
Excellent service we ordered and were delivered as arranged great service and pasties make you feel like your in Cornwall and cooking from frozen easy to do instructions all inside the box and smell and taste amazing thank you will definitely be ordering again 😃😃
27 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Donna,
Thank you so much for your lovely feedback!
We're delighted to hear your friend enjoyed her birthday hamper and that everything arrived on the day requested. It's wonderful to know you were happy with both the product and service.
We really appreciate your support and look forward to helping with your next order!
Kind regards,
The Proper Pasty Company
Resposta da Proper Pasty Company Ltd
Hi Dawn,
Thank you for your lovely feedback.
We’re delighted to hear you found the ordering process hassle-free and enjoyed the prompt delivery and flavours of the products.
We really appreciate your support and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Love your original pasty
Love your original pasty, always keep some in the freezer. I have a couple of fruit pasties sitting frozen waiting for tasting. 👍
10 de maio de 2026
Resposta da Proper Pasty Company Ltd
Hi Andy,
Thank you for your lovely feedback.
We’re so pleased to hear you enjoy our Original Pasty and keep them stocked in the freezer ready to enjoy. We hope you love the fruit pasties just as much when you get the chance to try them!
Thank you again for your continued support.
Kind regards,
The Proper Pasty Company
Really tasty pasties
Really tasty pasties, easy to cook and next day delivery. Vegan pasties are fantastic as the bacon cheese turnovers. Coming from Cornwall but now living in Shrewsbury it’s our aim to keep plenty in the freezer for all the family… will definitely keep ordering and recommend!!!
16 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Caroline,
Thank you so much for your wonderful feedback.
We’re delighted to hear you enjoyed the pasties and found them easy to cook, and it’s fantastic to know the vegan pasties and bacon & cheese turnovers were such a hit too.
Coming from Cornwall, your comments mean a great deal to us, and we’re so pleased we can help keep your freezer stocked with a taste of home for the whole family.
Thank you again for your continued support and recommendation — we truly appreciate it and look forward to sending you many more orders in the future.
Kind regards,
The Proper Pasty Company
Order placed 1st May - not received
Update: Thank you for your very quick response. Happy to accept a re-delivery on the next available delivery date.
Update: Order Reference 214105 Name Lorna Souness
Order placed 1st May. 10 pasties and 24 sausage rolls. Total cost £79.94.
Only pasties received. Email to say that sausage rolls had been delayed. Never received.
I have emailed twice to request delivery or refund but no response.
Out of pocket by £35 which isn’t acceptable.
6 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Updated reply -
Thanks for your email and understanding.
I have arranged a reshipment for the sausage rolls for Friday the 22nd of May as requested. You will receive an email from the courier DPD the morning of delivery with an estimated 1hr delivery timeslot.
Thank you again for your patience and understanding.
Kind regards,
The Proper Pasty Company
************************************************************************
Good afternoon,
Thank you for your message, and I’m sorry to hear about the issue with your order.
I have checked our correspondence records but I’m unable to locate any previous emails from you regarding this matter, which is why this has not yet been rectified.
Unfortunately, I’m also unable to investigate the order further at present as your message does not include your name, order reference, or the email address you contacted us from.
If you could please provide these details, along with the email address you sent your previous correspondence to, I’ll be happy to look into this for you as quickly as possible.
Kind regards,
The Proper Pasty Company
******************************************************************
Updated reply -
Dear Lorna,
Thank you for providing the additional information requested.
I have checked our records and I’m unable to locate any correspondence from you regarding the non-delivery of the second parcel. Is it possible that your emails were sent directly to the courier DPD rather than to ourselves? Unfortunately, we were not made aware of any issues by DPD, and this has only just been brought to our attention now.
Having checked the tracking, it appears the parcel was held at the depot with no further movement made, and it will now unfortunately have been disposed of.
To put this right, I would be happy to arrange a replacement order for the missing parcel. The next available delivery date would be Thursday 21st May, or alternatively we can arrange another suitable date of your choosing (please note we do not deliver on Sundays or Mondays).
Please let me know which option works best for you, and I will ensure this is arranged straight away.
I sincerely apologise for the disappointment and inconvenience caused, and please be assured we will also be addressing this internally with DPD.
Kind regards,
The Proper Pasty Company
Resposta da Proper Pasty Company Ltd
Hi Gareth,
Thank you very much for your kind feedback.
I’m delighted to hear that your pasties arrived on time and were well packaged, and most importantly that you enjoyed them!
We really appreciate you taking the time to share your experience and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
ease of ordering
27 de abril de 2026
Resposta da Proper Pasty Company Ltd
Hi Joe,
Thanks for your feedback.
We’re pleased to hear you found the ordering process easy and straightforward.
Thank you for your order and support — we really appreciate it and hope you enjoy your items.
Kind regards,
The Proper Pasty Company
Resposta da Proper Pasty Company Ltd
Many thanks for your feedback.
We’re pleased your order was delivered successfully and appreciate you taking the time to leave a review.
Kind regards,
The Proper Pasty Company
Delicious will get more soon
27 de abril de 2026
Resposta da Proper Pasty Company Ltd
Hi Shirley,
Thank you for your lovely feedback.
We’re so pleased to hear you enjoyed everything, and we look forward to sending you another order again soon!
Kind regards,
The Proper Pasty Company
Resposta da Proper Pasty Company Ltd
Hi Nigel,
Thank you for your feedback.
We’re delighted to hear both the delivery and the products met your expectations. We really appreciate your support and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Great service, great pasties.
I was kept up to date on my order, which arrived very well packaged. I really enjoyed the pasties, full of flavour and great pastry. Once we've eaten some more and made room in the freezer I'll be trying the other flavours too. The allergen information is very good also, which was included in the packaging. I'm happy to recommend these!
7 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Paula,
Thank you so much for your lovely feedback!
We’re really pleased to hear you were kept up to date and that everything arrived well packaged. It’s great to know you enjoyed the flavour and pastry, and that the allergen information was helpful too.
Sounds like you’ve got a great plan working through the rest once there’s some freezer space!
Thanks again for the recommendation — we really appreciate it.
Warm regards,
The Proper Pasty Company
Excellent service
Excellent service, arrived next day and very well packaged. Pasties are lovely and I’ve ordered several times
28 de abril de 2026
Resposta da Proper Pasty Company Ltd
Hi Michelle,
Thank you so much for your kind feedback!
We’re really pleased to hear everything arrived next day and well packaged, and that you’ve enjoyed the pasties across multiple orders.
We truly appreciate your continued support!
Kind regards,
The Proper Pasty Company
Resposta da Proper Pasty Company Ltd
Hi Jacqueline,
Thank you for your lovely feedback!
We’re really pleased to hear you’re enjoying the pasties — perfect for picnics is a great shout!
We appreciate your support.
Warm regards,
The Proper Pasty Company
Excellent!
Superb service from ordering on website through to delivery. Pasties arrived on time and in good condition. This is our second order and both have been excellent in terms of value and taste! Our preferences are the steak pasties, which are glorious - lots of content and taste. I have no doubt that the remaining flavours / combos are just as good. Thoroughly recommend. Thank you!
6 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Helen,
Thank you so much for your fantastic feedback!
We’re delighted to hear your second order was just as good as the first — from the ordering experience right through to delivery. Great to know the steak pasties are a hit too!
We really appreciate the recommendation and your continued support.
Warm regards,
The Proper Pasty Company
Ordered 4 medium sized pasties
Ordered 4 medium sized pasties , very quickly delivery , and packed perfectly.Baked the first in the oven , then the second in the Ninja air fryer, bake setting 180 degrees for 30 minutes. The taste and flavour , is amazing, perfectly seasoned, and filled so well . Second order being placed for large size this week !
9 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Phil,
Thank you for such a great review!
We’re really pleased to hear you enjoyed them — and love the comparison between oven and air fryer! Sounds like you’ve nailed the cooking method.
Fantastic to hear you’re going for the large ones next — we look forward to your next order!
Kind regards,
The Proper Pasty Company
These are just the best pasties EVER
These are just the best pasties EVER! Great choice, prompt delivery and just GORGEOUS! Well priced too. Can’t recommend them enough XX
7 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Paula,
Thank you so much for the amazing feedback!
We’re thrilled to hear you think they’re the best ever — that really means a lot to us!
So glad you’re happy with the choice, delivery, and value too. We really appreciate the recommendation!
Warm regards,
The Proper Pasty Company
My first order
This was my first order. I chose the steak pasties and sausages rolls. They are both just what I expected and l will definitely be ordering again. Delivery was on time and the package was securely sealed .
6 de maio de 2026
Opinião espontânea
Resposta da Proper Pasty Company Ltd
Hi Lorraine,
Thank you for your lovely feedback!
We’re really pleased your first order met expectations and that you enjoyed both the steak pasties and sausage rolls. Great to hear everything arrived on time and well packaged too.
We look forward to your next order!
Kind regards,
The Proper Pasty Company
They are the best.
They taste fantastic. The pastry goes lovely and crisp but not hard when cooked and all the different fillings we've enjoyed have been amazing
27 de abril de 2026
Resposta da Proper Pasty Company Ltd
Hi Mrs Johnson,
hank you so much for your wonderful feedback.
I’m delighted to hear you’re enjoying the pasties—the crisp pastry and variety of fillings are something we take great pride in, so it’s fantastic to know they’ve been such a hit.
We really appreciate you taking the time to share your experience and hope to serve you again very soon.
Kind regards,
The Proper Pasty Company
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