Puffco Opiniões 1682

DO NOT BUY FROM PUFFCO. I bought the 3dXL. After a month of having it I had to send it in for a replacement, the replacement they sent me was also defected and needed to send me another one. The 2nd replacement I got now needs another replacement not even a week later. First 2 times it was a defective battery. Now it’s a bad chamber. 420$ devise that I barely get to use, takes over a month to get replacement back. And I’ve wasted so much product in this thing. DO NOT BUY FROM PUFFCO

I recently purchased the Puffco Peak, and although I initially received a base with a faulty LED light ring, I’m genuinely impressed with both the product and the customer service experience.

The device itself still worked perfectly — the haptics functioned, it heated properly, and performance was amazing even without the light ring working. That honestly speaks to the quality and engineering of the Peak. I was basically using it “blind,” and it still delivered smooth, consistent sessions.

What really stood out to me, though, was the customer service. The team was incredibly helpful, responsive, and made sure my base was sent in for inspection as quickly as possible. They truly seemed to care about resolving the issue and getting everything handled the right way.

I’m excited to receive the fully functioning base and experience the Peak the way it’s meant to be used. Overall, even with the minor setback, I’m very satisfied with both the product and the support behind it.

I don’t even understand why people are hyping these things? My friends was giving errors within months and now ours is erroring even cleaned/dryed never had water touch it. Probably 6 months of use if that for $350+ lol should have just bought a GoPro

From the UK, tried to order the Pivot and Hot Knife combo. Card was charged immediately despite the website saying the payment failed, and has since been pending in my bank account. I sent an email to support the day it happened, and despite their promised response time of 48-72 hours, I have been given absolute radio silence. It is NOT currently a holiday that should effect them. Won't be purchasing from the Puffco website ever again if this is how terrible the experience is going to be.

dewie came through and got me taken care of that you for your time and fast assistance with getting my battery replacement out

Miranda was awesome at communicating with me clearly as to what I needed to send in to get assistance and was even more amazing at getting me helped once I had everything submitted. The customer service was so wonderful

I love puffco and the customer service I get they get busy with tons of orders and emails so means a lot they actually get back to you with a real person like my boy Dewie really came and cluth and got me new chamber. Puffco for life 🥰

Puffco makes an excellent product. Dewie in Puffco support was extremely helpful. There is nothing more I could have asked for. I absolutely recommend this company.

I wanted to share my experience with Puffco and the new Peak Pro V2.

Out of the box, the Peak Pro V2 was absolutely amazing — smooth hits, great flavor, easy to use, and overall just a premium device. I genuinely loved it… right up until I started having battery issues. That part was frustrating, especially for such a high-end product.

I reached out to Puffco support expecting the usual back-and-forth, but instead I had the pleasure of dealing with Dewie — and honestly, he went above and beyond. Dewie took the time to understand my situation and ultimately made an exception for me by approving a replacement base.

That level of customer service is rare these days.

Even though I had an issue with the battery, Puffco completely made it right thanks to Dewie. I’m super happy, grateful, and soon to be back to enjoying my Peak Pro V2. Huge shoutout to Dewie at Puffco for taking care of me — you turned a frustrating situation into a great experience.

Respect to Puffco for standing behind their products and their customers.

I have had a puffco peak for a few months and was working great. Then it started flashing red/white, red, and it would not build much vapor any more. I bought several brand new 3dxl chambers an non of them worked on the device. I filed a claim and gave them multiple forms of proof that it was not working.

The support rep Christina had me send my device and they held it for almost a week just to tell me nothing is wrong with it and they are sending it back with a new chamber which is useless since I already tested SEVERAL different brand new chambers. This has gone for over a month now and their communication is horrible and super slow. Expect an average of 2 days or more to hear back from them. I'm extremely disappointed on how puffco has handled this. I gave them several forms of proof of it not working and they give me zero proof of it working. They don't care about you and they just treat your inquiry like a number. All they have to do is follow through on their warranty and use some common sense.

I know you guys are sending me a broken peak back to me with a chamber that I already tested. The chamber you are sending me is the same one I bought brand new and never worked on my device (as 3 other chambers didn't work)

Now I'm going to have to wait another week for it to show up for it just to not work again. Absolutely ridiculous.

Had a package go missing after it was marked as delivered and Dewie helped me, even going the extra mile and getting me approved for a shipment of replacement while awaiting the investigation rather than waiting weeks for them to look into things. Thank you

Dewie and the rest of the guys are all so awesome, and willing to help when any problem occurs, thanks guys!

I had an issue with my puffco peak joystick tether and the customer service were extremely helpful in finding a resolution. Even going above and beyond to send me a new joystick even though it wasn’t covered in my warranty. Special thanks to Sydnee for assisting me

Had peak pro v1 had over 2k dabs on the device and had it for 9 months roughly i think the led lights went on it. Would just flicker. I emailed Puffco about the warranty. I had to wait longer than expected. But the outcome was well worth it. They told me because I’m located internationally i can keep the device and they are sending me a replacement v1 pro base. I am so grateful words don’t get it all out.. will only consume out of Puffco products.

They are the absolute best customer service experience and product experience 10/10. They stand by their products and they’re warranties and they make sure that every customer is satisfied, genuinely caring staff.

they are great company to work with and solved common issues quick

Apart from the fact it takes(in my case) exactly a month to get your part shipped back to you for warranty the customer support rep was very kind and helpful(shoutout to Juan the goat) I'm excited to get my base back and take it for a spin(3/2/26)

After having issues with my very first puffco device I reached out and got assistance from Juan. He was quick to respond and resolved the issue with ease. I appreciate his help. 10/10

Juan Puffco helped me get my conflict resolved. My canyon tether tore off and they sent me a replacement. I love Puffco and so should you.

This company is exceptional. Their products are durable and meticulously designed with high-quality materials. The customer service team consistently exceeds expectations by promptly addressing concerns, offering personalized solutions, and demonstrating genuine care. I always leave satisfied after interactions, appreciating their attentive and professional approach.