PULL&BEAR Opiniões 218

Leider hatte ich jetzt schon den dritten Hoodie bei dem die Nähte mangelhaft verarbeitet waren und schon Löchrig war oder nach einmal waschen dort entstanden sind.

I ordered 3 items. They sent 2 to a selected InPost locker and said they cannot deliver the 3rd item to the same locker because it’s no longer in use!!?? Are they making any sense!? Out of the 2 items they did deliver I need to return one so I go to my account and I cannot proceed with a return because I don’t have this option! No one to contact - only email that takes ages to get a reply from!

Slechte kwaliteit, tot 2 x toe een winterjas die spontaan open scheurt.
De 2e jas was binnen een maand, maar na 15 dagen kapot gegaan. Hierdoor retourkosten in rekening gebracht. Reageren vervolgens nergens op. Ik bestel er in elk geval nooit meer.

Bestelling optijd binnen , helaas moeten retouneren. Na dat deze was aangekomen was het binnen 1 dag verwerkt. Super fijn

I would give 0 starts if I could. My order is currently 5+ days late, my tracking number doesn’t work. I have spoke with customer service 3 days in a row and they tell me everytime they are still waiting for an update.
No other answer and demanding that I “have to wait for an update”
I asked for a refund and customer service said they aren’t able to process a refund on my order even though it’s 5 days late and no accurate tracking number. Sitting here feeling scammed with no real help from customer service. Do not order here.

If you are planning to buy in Pull and Bear, it will better to visit the store. Not recommended to buy thru online.They have the WORST online shopping!! Shipment is delayed and they have very lazy customer service..

Tres mauvaise qualité dès 1 semaine

Their birmingham store is awful , the self checkouts are total pain, no one there to help, half an hour waited in queue, once got there, couldn’t remove the tag of the cardigan , no one there to help, tried other machines, none of them work. Had to put it back and walk out without the cardigan . Worst thing they ever did was the self checkouts with no one to assist you

Retourverwerking gaat geregeld mis, waarbij 1 of meer artikelen van een retourzending ten onrechte niet als retour worden geregistreerd en/of aan Klarna doorgeven. Contact duurt eindeloos, ze gaan 'onderzoek' doen en conclusie is altijd dat het artikel niet geretourneerd is. Waardeloos!!! KOOP HIER NIET MEER!!!

Ordered a coat sent it back months ago down loaded label emailed them still no refund or reply won’t be using them again Thant for this

There should really be an option for zero stars or perhaps trustpilot could lengthen the scale to include a negative 5 place angry faces…
A few weeks ago I ordered for delivery to store in Liverpool One. Email arrived to collect. Son went to collect. No order to collect. He was told to wait for an email to recollect.
This happened. Off he went again to find no order. Told they couldn’t do anything & he needed to contact customer services.
Today I received the 3rd email to go collect the order from Liverpool One. Obviously no point my son going down there as this order is not going to be there.
I’ve spent a few days trying to contact customer services but it’s really hard to find a way to do this. & I need a human not a bot. Anyway today I googled & started a wassap conflab with a bot of course. Gave my info multiple times over & finally got a human. She did confirm there was nothing to collect from store despite my emails. I requested the order to be delivered to my home address now as it’s the Easter break & son is back from uni today, very disappointed after not being able to pick up his birthday clothes & having been sent on 2 wild goose chases.
This could not happen. Why I assumed it would be able to is beyond me as they have already demonstrated no interest in serving the customer, only taking the money.
So the human set up the refund for which I have received email confirmation. I was typing a message to her when she dumped me closing the contact. How irritating. Had to continue with a fresh contact, regiving all the details, first through the bot, then another human… so I expressed very politely my total dissatisfaction with the whole thing & wondered if it was worth ordering afresh to get delivered home now & stated it would be nice if my account was credited with a voucher to reassure me that it was worth placing the order.
Well… no that is not something we usually do in these circumstances said the human. Well… us customers do not usually expect such dreadful service from a company said I & requested a manager. Of course I cannot be put through to one & the human stated I would get an email from a manager in due course.
Hmmm… well that, like the clothes order, remains to be seen. Seems this company get away with wearing some sort of invisibility cloak & are happy taking money but providing poor service. Or none. Which prompted me to look up trustpilot reviews to see if others have the same issues. Also sometimes when you get nowhere with customer services from a company who are not terribly reputable such as this, a trust pilot review can prompt a quick response from the company at fault as if they have someone employed to follow up trustpilot poor reviews. Looking on here though I am not hopeful of that. They haven’t seemed to respond to anything anyone has put. Which to me says it all.
Why is this company able to operate this way. It’s basically scamming a lot of people.
I couldn’t recommend them at all. I didn’t know they also owned Zara. Shame on them. This one should be a negative 4 angry faced review not a 1 star:
😡😡😡😡

Toujours aucune nouvelle d’un remboursement d’un article acheté le 1er février dernier et jamais sorti de leur entrepôt ! Malgré mes nombreuses relances, appels au service client, mails etc…chaque semaine,le service client ne cesse de me dire qu’ils relancent le service concerné pour qu’ils débloquent le remboursement rapidement.. mais ça n’est jamais fait depuis 1 mois et demi !! QUE FAIRE!! J’ai ouvert un dossier auprès de la DGCCRF. Ce n’est pas possible de traiter les client comme cela. Ils ne m’ont jamais envoyé l’article ! Et ne me remboursent pas! UNE HONTE!!

I wouldn’t even give one star, the customer services is appalling I have honestly never known anything like it. My situation is I got billed for two transactions in there Liverpool store on the 7th of march. There must of been a technical fault on there self serve counter and I got billed for two transactions I asked the sales advisor and he said it will just pending and hasn’t gone through, so he took me to the other till to pay for my item. I checked my bank a few days later they actually took the money for the first transaction aswell. So I contacted customer services via WhatsApp no help what so ever. All they said I need APN for both transactions from my bank so got that from the bank sent it to via email with proof of the transactions even the Liverpool store have offered to refund me they know the situation but I live in Wolverhampton? This is still on going no reply off the customer services to say how long it will be and what there going to do! I can’t understand how they would do this to people. I will never purchase in there store again and I know how retail works as I work in retail myself this is just an on going situation with no help.

Mi sono recata oggi alla sede della befane shopping Center per fare un cambio merce e l'acquisto di altra merce, c'erano 3 commesse donne che erano raggruppate a fare le chiacchere e un commesso uomo alla cassa e in sala a sistemare. Le donne da quando sono entrata a quando sono uscita sono rimaste a dare gruppo a chiaccherare mentre che il commesso faceva i salti mortali per assistere la clientela.
Andando via ho fatto i complimenti al ragazzo perché è bastato molto gentile nonostante il negozio era praticamente sulle due spalle. Le donne invece oltre a non fare niente sono pure antipatiche e guardano la gente con sufficienza al rivolgersi. Quando ho fatto i complimentii al ragazzo c'era un' altra cliente di fianco a me che ha a confermato il mio parere.
Un consiglio... Guardate bene le gerarchie in negozio. Quelle tre non amano il loro lavoro o forse credono di essere arrivate in cima e che nessuno le tocchi.
Geazie

Absurd dårligt. Ærligt helt til grin. Har ikke modtaget mit tøj, og man kan på ingen måde komme i kontakt med kunde service. Deres live chat “kunde service” er en AI, der siger præcis det samme som der står på websitet. Man kan ikke få kontakt til en rigtig person og får af vide, at man skal vente nogle minutter, da de har for travlt, men der sker absolut intet selv efter flere timer. Hold jer væk!

Horrific quality control. If you’re looking for long lasting clothes pull and bear aren’t the place to be buying from. After half a day of wear in my grey joggies the logo started to peel off and material fraying. The hoodies tassle came away at the stitching on the second wear. Won’t be buying again until quality control improves, good looking clothes sadly not the quality to match. Only reason it’s a 2* and not 1 is the refund system was fairly straight forward and the staff were understanding and equally as shocked. Can’t fault the style and look of the product and customer service but the quality of the items is nothing short of disgraceful.

Pésimo servicio de devolución.. Más de dos meses esperando que me devuelvan un dinero que encima no fue culpa mía.. No había stock y no me mandaron las prendas, y así todo todavía estoy esperando que me devuelvan el dinero..
He llamado como 10 veces y ni caso... Buenas palabras y ningún hecho.
Es denunciable.

Returns is shit they dont!!!! Want to give your cash back im waiting 3 months for 20 euros .... they are stupid or idk

I ordered 3 coats online for my teenagers and am now trying to return one of them, but they've made it impossible to return.
I have been trying for 3 days now to log in and go through the returns process. The system is asking for a login code that was supposedly sent to my email, but after 12 trials, I have not received any code.
This is very frustrating, and there is no number to call for assistance.

Pase 2 horas en la web de la marca comprando 200 euros en prendas para que una semana después me digan que no tienen stock.

Para ellos, 2 horas no son nada, pero en hora de trabajo, me hicieron perder 300 euros.