Queue-it Opiniões 116

Resposta da Queue-it

Há 4 dias

Thanks for sharing your experience.
Queue-it is used to manage access during very high demand, but things like how many tickets are available, how quickly users are let through, and what information is shown in the queue (like wait times or position) are configured by the event organizer.
Regarding resale tickets, it’s worth noting that many listings on secondary marketplaces are speculative—meaning the seller doesn’t yet have the ticket and only attempts to purchase it once someone buys from them. That’s why they can appear very quickly, even if primary tickets are still in high demand.
There’s no single solution to fully eliminate bots or resellers—this requires a multi-layered approach. Queue-it’s waiting room is one part of that strategy, working alongside other protections defined by the organizer.
If you’re able to share your queue ID via our support form, we’re happy to review what happened in your case:
https://support.queue-it.com/hc/en-us/requests/new
Best regards,
Queue-it team

Resposta da Queue-it

10/04/2026

For many high-demand ticket sales, a pre-queue is used before the sale opens. When that happens, everyone who arrives before the start time is randomly assigned a position once the queue begins. This prevents people from gaining an advantage by refreshing early, using faster connections, or using automated tools.

The setup of the pre-queue and the queue rules are defined by the event organizer, not by Queue-it. Randomization in these scenarios is widely used because it’s considered the fairest way to distribute access when demand exceeds supply.

If you’re able to share your queue ID via our support form, we’re happy to review what happened and confirm how the queue was configured for this event:
https://support.queue-it.com/hc/en-us/requests/new

Best regards,
Queue-it team

Resposta da Queue-it

1/04/2026

Thanks for sharing what happened.

Once you leave the protected page or return to the queue after being let in, your original position can no longer be held. Queue-it controls access to the site, but seat selection and navigation within the booking flow are handled by the ticketing provider. Going back to choose a different seat can sometimes require rejoining the queue, depending on how the event is configured.

If you’re able to share your queue ID via our support form, we’re happy to review what happened on our side and confirm how the queue was set up:
https://support.queue-it.com/hc/en-us/requests/new

We are sorry to hear you didn't have an experience up to your expectations. Best regards, Queue-it team

Resposta da Queue-it

30/03/2026

Thanks for sharing your feedback.

The wait time shown in a queue is an estimate based on how quickly users are being let through. It can change in real time, especially if the event organizer adjusts the flow of visitors or if demand shifts suddenly. When that happens, the estimate may appear inconsistent or fluctuate.

The speed of the queue and any pauses are configured by the organization running the event, not by Queue-it directly.

If you’re able to share your queue ID via our support form, we’re happy to review what happened in your specific case:
https://support.queue-it.com/hc/en-us/requests/new

Feedback like this helps us improve clarity around queue setup and expectations for future events.
Thank you.

Resposta da Queue-it

Actualizada a 9/02/2026

Thanks for sharing your experience, and sorry it didn’t go as expected.

Queue-it provides the virtual waiting room to manage high demand fairly, but ticket availability, purchase limits (such as only allowing 1 ticket per customer), and the checkout/basket process are controlled by the ticketing provider and event organizer—not Queue-it.

If the basket step failed, that would typically happen on the ticketing site during the handoff after the queue.

We recommend contacting the ticket seller’s customer support directly, as they’re best positioned to help with ticket limits and purchase issues in real time.

That said, if you’re able to share your queue ID and screenshots via our support form, we’re happy to review what happened on our side and confirm whether anything unusual occurred during the redirect:
https://support.queue-it.com/hc/en-us/requests/new

Resposta da Queue-it

27/01/2026

I feel for you. Losing your place after waiting in a long queue like that is understandably upsetting.

Queue positions are tied to an active session, which needs to remain open to hold a place in line. If the session expires, cookies are cleared, or the browser closes for too long, the position can be released without an explicit warning—especially in very long-running queues.

How long a position is held and whether session keep-alive features are enabled is determined by the organization running the event, not by Queue-it directly. These settings are often chosen to balance fairness and system stability during extended queues.

That said, if you’re able to share your queue ID via our support form, I’m happy to review what happened on our side and confirm how the queue was configured:
https://support.queue-it.com/hc/en-us/requests/new

Feedback like this helps improve queue setup guidance and set clearer expectations for long wait scenarios.

Best regards

Resposta da Queue-it

27/01/2026

Thanks for sharing the details of your experience.

The option to transfer your queue position to another device works by sending a unique link that restores the original session. However, this can fail if the session has expired, the link is opened in a different browser context (for example, private/incognito mode), cookies are blocked, or if the event’s queue setup doesn’t allow session restoration after a certain point.

Queue configurations are defined by the organization running the event—in this case, the Pokémon Store—including how long queue positions are held and under what conditions a rejoin is possible. In some setups, once a session is released, rejoining from the original position is no longer technically possible.

For next steps, we recommend reaching out to the Pokémon Store’s customer support directly, as they’re best positioned to assist with event access and ticket-related questions.

Thanks for taking the time to share feedback. It helps us improve clarity around queue setup recommendations for our customers and set clearer expectations for future events.

Resposta da Queue-it

28/11/2025

Hola,

Gracias por compartir tu experiencia. Sentimos que haya resultado confusa y frustrante.

Queue-it proporciona la sala de espera virtual para ayudar a gestionar altos volúmenes de tráfico y mantener las webs operativas durante momentos de gran demanda, como Black Friday. El momento y ritmo con el que se permite el acceso a los usuarios—es decir, cuántas personas entran y cuándo—lo controla directamente el sitio web que utiliza Queue-it, en este caso HSN. Esto también puede provocar que alguien acceda brevemente y luego vuelva a la cola, algo que puede suceder si la demanda aumenta repentinamente o se alcanza la capacidad máxima.

Siempre recomendamos contactar con el servicio de atención al cliente del sitio web para obtener ayuda, ya que son quienes mejor pueden atender tu caso en tiempo real.

Dicho esto, si puedes compartir más detalles (como el ID de la cola o cualquier mensaje de error) a través de nuestro formulario de soporte, con gusto investigaremos qué pudo haber ocurrido:
https://support.queue-it.com/hc/es/requests/new

Gracias de nuevo por tu comentario. Nos ayuda, tanto a nosotros como a nuestros socios, a ofrecer una mejor experiencia en el futuro.

Un saludo,
Christian

Resposta da Queue-it

27/11/2025

Hi Jon,

Sorry to hear you ran into trouble accessing your tickets—especially after winning the ballot, which should be an exciting moment.

The CAPTCHA step is there to help block bots and ensure fair access, but it does need to be completed within a certain time window to keep the queue moving. If that time runs out, you may see the message you mentioned.

We always recommend contacting the site’s customer service for more assistance, as they're best positioned to handle your requests in real time.

That said, if you’re able to share more details (like the queue ID or any error messages) through our support form, we’re happy to look into it and see what might’ve gone wrong.

https://support.queue-it.com/hc/en-us/requests/new

Appreciate you taking the time to share your feedback.

Best,
Christian

Resposta da Queue-it

Actualizada a 23/10/2025

Hi Sue,

Thanks for reaching out—and we get why this feels frustrating. I've requested some information from you to understand more about which event and organization you're waiting in queue with. We have over a thousand customers, so this information is key to getting to the bottom of things.

Waiting 24 hours is definitely not typical. I would recommend reaching out to the organization running the event. If you'd like us to take a closer look, please share your queue details through our support form.

https://support.queue-it.com/hc/en-us/requests/new


Regarding your friend getting tickets before you: in some setups, the organization using Queue-it chooses to add a pre-queue before the actual queue opens. When that happens, everyone who joined before the official start time is randomized into the queue to ensure no one gets an unfair advantage by, say, refreshing early, having faster internet, or using a bot. You can read more about that here:

https://queue-it.com/pre-queue/
https://queue-it.com/blog/first-in-first-out-randomization/

That could explain why someone who joined slightly later ended up ahead. But again, hard to say exactly without knowing which waiting room you're in.

Thanks again for sharing your experience.

Best,
Christian

Resposta da Queue-it

23/10/2025

Hi Jim,

Thanks for sharing your experience. Glad to hear you were able to get the exact date and time you wanted, even after the long wait.

How many people are allowed through at once—and how many portals or booking spots are available—is determined by the organization using Queue-it based on their system capacity, not by Queue-it itself. That said, we understand how important a smooth experience is, and we regularly work with our customers to help improve it.

Regarding the wait estimate, Queue-it shows “more than an hour” when wait times get longer than that because the estimate can change significantly, especially if the event organizer adjusts how quickly people are let through. It is a tradeoff, though. It's best to be as informed as possible. But we've chosen to keep the message general for waits over an hour to avoid setting wrong expectations, rather than giving a number that could swing wildly.

If you’d like us to look into anything specific on our end, feel free to reach out through our support form.

https://support.queue-it.com/hc/en-us/requests/new

Thanks again for taking the time to share your thoughts.

Best,
Christian

Resposta da Queue-it

2/10/2025

Hi Rich,
Thanks for your review, and I'm sorry to hear about your situation. Queues for high-demand matches like this one can reach tens or even hundreds of thousands of fans, so unfortunately not everyone will be able to get tickets. The queue randomizes everyone at start time to ensure everyone has a fair shot at getting the first spot in queue -- kind of like a live raffle.

We know it’s frustrating to see tickets pop up on resale sites right after, but it's worth noting that many of those listings are speculative. In a lot of cases, the seller doesn’t actually own the tickets—they only try to buy them once someone purchases from them on the secondary site.

Queue-it is designed to give genuine fans a fair shot by managing traffic and limiting bots with the randomization I mentioned, plus a series of challenges. Strictness of these settings are configured by the ticketing organization.

Bots are always evolving, and we’re always improving our defenses and working closely with clubs and ticketing partners to protect real fans. I've requested additional information if you have anything to share from your experience. If you spotted anything suspicious, you can also flag it via our support form, we’re happy to investigate.

https://support.queue-it.com/hc/en-us/requests/new

Thanks for reaching out and helping us improve.

Best,
Christian

Resposta da Queue-it

8/09/2025

Hi Agatha,

We’re sorry to hear this caused such a frustrating experience, especially when accessing something as important as public services.

Queue-it provides the virtual waiting room to help manage high demand fairly, letting people in based on when they joined, not how fast they click. The estimated wait time can change if the organization running the service adjusts the flow of visitors into their site, for example if their systems are running hotter than expected, or if they've needed to pause the queue for some reason. That part is entirely controlled on their side.

Accessibility is something we take seriously. Queue-it's default waiting room themes are WCAG 2.1 AA compliant, though our customers are able to design their own ones which may vary in their accessibility. If you experienced a specific accessibility issue, we’d really appreciate if you could share more details via our support form, so we can investigate further.

https://support.queue-it.com/hc/en-us/requests/new


Thanks for reaching out and helping us improve.

Best,
Christian

Resposta da Queue-it

8/09/2025

Hi Kira,

Sorry you had that experience. Getting to 100% and not being redirected properly is definitely frustrating.

Queue-it handles the virtual waiting room, the purchase process is managed by the website you're trying to access. If something goes wrong during that handoff, it's often due to a misconfiguration or a temporary issue.

If you’re able to share more details (like the queue ID or any error messages) through our support form, we’re happy to look into it and see what might’ve gone wrong.

https://support.queue-it.com/hc/en-us/requests/new

For the future, we always recommend contacting the site’s customer service for more assistance, as they're best positioned to handle your requests in real time.

Appreciate you taking the time to flag this. We know your time’s valuable, and feedback like this helps improve the experience.

Best,
Christian

Resposta da Queue-it

23/07/2025

Hi Louis,

Sorry to hear about your experience booking university halls. We understand how stressful and time-sensitive this process can feel, and it’s frustrating when the result isn’t what you hoped for.

Queue-it just powers the virtual waiting room part of the process, so things like which halls are available and the actual booking are handled by the university. That means we can’t see your specific booking, but we’d still like to help if we can.

If you’re up for it, you can share more details (like which university you were booking for, the queue link or any error messages) through our support form, and we can check if anything unusual happened on our end. For questions about the halls themselves, the university’s housing team is the best one to talk to.

https://support.queue-it.com/hc/en-us/requests/new

Thanks for letting us know what happened. It’s feedback like this that helps us work with universities to make the experience better.

Cheers,
Christian

Resposta da Queue-it

18/06/2025

Hi Matt,

We’re really sorry to hear about your experience—and especially that it affected what should have been a special moment with your son.

While Queue-it provides the virtual waiting room service, the purchase process and redirects are typically handled by the ticketing provider or the club’s site.

That said, if you’re open to it, please submit a request at https://support.queue-it.com/hc/en-us/requests/new with as much detail as possible (including your queue ID, if available), and we’ll do our best to look into what happened and share what we can.

For the future, we always recommend contacting the site’s customer service for more assistance, as they're best positioned to handle your requests in real time.

Thank you for taking the time to share your feedback, even under such disappointing circumstances. We’re always working to improve, and reviews like yours help guide that effort.

- Christian

Resposta da Queue-it

18/06/2025

Hi TP,

We're genuinely sorry to hear about your frustrating experiences with Queue-it. Companies often use Queue-it in situations where there's not enough tickets or product to go around. I can certainly understand it's frustrating when you're not able to get your hands on the product, especially across several instances.

Could you share more information about the queue or error you encountered, and I can check in with our support teams? We always recommend contacting the site’s customer service for more assistance, as they're best positioned to handle your requests.

Thanks for taking the time to share your thoughts, even if it wasn’t the experience we hoped for.

- Christian

Resposta da Queue-it

18/06/2025

Hi Go Steelers,

We’re truly sorry for the experience you had during the NFL ticket queue. We understand how disappointing it must have been—especially with an event as highly anticipated as this one.

I can't see the attachments or Queue Number for some reason, but from what you've described, it sounds like you encountered technical issues. That’s not the experience we want anyone to have. We know how important these moments are, and it’s frustrating when things go wrong.

We’d really like to investigate this further. If you’re willing, please log a ticket at https://support.queue-it.com/hc/en-us/requests/new with your queue ID and any screenshots you referenced. We also always recommend contacting the site’s customer service for more assistance, as they're best positioned to handle your requests in real time.

I get your frustration and appreciate you taking the time to share it. While we may not be able to change what happened this time, hopefully we can use this to avoid errors for others moving forward.

- Christian

Resposta da Queue-it

11/06/2025

Hi Grigoris, could you share more information about the queue or error you encountered?

That sounds frustrating to not be redirected like that. Queue-it only provides the virtual waiting room and doesn’t control the site’s ticketing process. The issue you encountered sounds like a technical error on the site’s end.

We recommend contacting the site’s customer service for more assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new

Resposta da Queue-it

11/06/2025

Hi Wayne Booth, can you elaborate a bit more on what didn't work and why?

Please note that Queue-it only provides the virtual waiting room and has no control over the website’s internal processes. We recommend contacting the site owner’s customer service for assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new with any questions about Queue-it.