Queue-it Opiniões 116

Resposta da Queue-it

4/03/2025

Thank you for sharing your experience. We understand how frustrating it can be when the page goes blank or redirects incorrectly. It could also be that after passing through the queue, the site sets a cookie in your browser to confirm you arrived via the queue, helping prevent fraud and bypassing. To avoid rejoining the queue repeatedly, ensure your browser accepts cookies from the site.

Queue-it only provides the virtual waiting room and has no control over the website’s internal processes. We recommend contacting the site owner’s customer service for assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new with any questions about Queue-it.

Resposta da Queue-it

4/03/2025

Thanks for sharing feedback Konstantinos Kon. This might sound like a situation where if you pass through the virtual waiting room, a cookie is placed in your browser to confirm a legitimate redirect. If your browser doesn’t accept this cookie, you can get stuck re-queuing.

Alternatively Queue-it only provides the waiting room and cannot fix issues on the seller’s site ("not found"), so we recommend contacting the site’s customer service for help. For any questions about Queue-it, you’re also welcome to reach out at https://support.queue-it.com/hc/en-us/requests/new.

Resposta da Queue-it

4/03/2025

Thank you for sharing your experience AZ. We understand it’s frustrating to wait and then encounter errors. We have an FAQ: "The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?" and "I encountered an error or technical issue during my purchase and/or never received a purchase confirmation"

And to help clarify your situation, Queue-it provides only the virtual waiting room and has no influence over the site’s technical processes. We recommend contacting the site owner’s customer service for help. If you have any questions about Queue-it, you’re also welcome to reach out at https://support.queue-it.com/hc/en-us/requests/new.

Resposta da Queue-it

25/02/2025

Thank you for taking the time to share your feedback. Queue-it helps ensure fairness by managing high traffic, but final decisions are up to the website using it. There are different ways a queue can be configured, (e.g., first-in-first-out, invite-only and more). If you should experience an issue on another sale where Queue-it is involved, we recommend reaching out to the site owner directly as you did in this case, but you’re also welcome to contact us at https://support.queue-it.com/hc/en-us/requests/new

Resposta da Queue-it

4/03/2025

Thanks Gustavo for sharing details of the experience. That sounds frustrating to be redirected like that. Queue-it only provides the virtual waiting room and doesn’t control the site’s ticketing process. The issue you encountered sounds like a technical error on the site’s end.

We recommend contacting the site’s customer service for more assistance. You’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new

Resposta da Queue-it

25/02/2025

Hi Ines Valdez, can you please share more details about the queue you were in and any other information pertaining to your feedback?

Resposta da Queue-it

4/03/2025

Thank you Dave for taking the time to share your experience. We understand that can be reset progress is frustrating, but Queue-it only provides the virtual waiting room and has no influence on the technical operation of the website. It sounds like a technical error on the site’s end caused the reset.

We recommend contacting the site owner for help. If you have further questions about Queue-it, you’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new 💚

Resposta da Queue-it

4/03/2025

Thank you Jake Mcalister for sharing your experience. We understand your frustration, but Queue-it only provides the virtual waiting room and has no influence on the technical operation of the website. It sounds like a technical error on the site’s end caused the re-queue.

We recommend contacting the site owner for help. If you have further questions about Queue-it, you’re also welcome to reach out to us at https://support.queue-it.com/hc/en-us/requests/new 💚

Resposta da Queue-it

27/11/2024

Thank you Ana for the wonderful review! We’re thrilled to see the email notification feature made your experience so seamless and efficient—it’s great knowing and hearing that Queue-it's virtual waiting room saved you time and you didn't have to worry about losing your spot in the queue. 😊

Resposta da Queue-it

Actualizada a 28/11/2024

Updated: Thank you for taking the time Brian to share more details about your experience. Your frustration is understandable. However, Queue-it doesn't have control over the ticketing process itself. Our virtual waiting room is a tool organizations use to manage high online traffic and ensure fairness when demand is high. That can be done either with a first-come-first-served queue, or a live raffle (using randomization) which helps prevent speedy bots and people with faster internet from getting an unfair advantage in the ticket sale. We'll pass along your feedback to our manager for this account. If you should experience an issue on another sale where Queue-it is involved, we recommend reaching out to the site owner directly as you did in this case, but you’re also welcome to contact us at https://support.queue-it.com/hc/en-us/requests/new
💚

Resposta da Queue-it

27/11/2024

Thank you for the great review, Gabriel—we couldn’t agree more that Queue-it is fantastic! 💚

Resposta da Queue-it

25/11/2024

Hi MB,

Thanks for clarifying the experience you went through. We understand how frustrating it can be to see the displayed wait time fluctuate, let alone increase. Rest assured, your place in line remains the same even if the estimated time increases or decreases. When you see the wait time increase, it’s usually because fewer people are being allowed onto the page at that moment, which can temporarily slow the queue. In this case, we looked into it and found that more people were allowed in shortly after, resulting in a faster-moving queue.

Fluctuations like this often happen during high-demand events, which means you were in the right spot for something very popular! We appreciate your patience and understanding, and we’ll continue working to provide the best possible queueing experience.

Resposta da Queue-it

22/11/2024

Thanks for sharing your experience Jordan! We’re glad Queue-it helped make getting your Shane Gillis presale tickets smoother. It’s great to hear you found our virtual waiting room helpful—building trust during busy events is what we’re all about. You're welcome to learn more about Queue-it and virtual waiting rooms at: https://queue-it.com/how-does-queue-it-work/

Resposta da Queue-it

25/11/2024

Thanks you Jose for sharing your feedback about the email function! We're happy to hear you find Queue-it's virtual waiting room reliable and easy to understand.

Resposta da Queue-it

22/11/2024

Thanks Thomas for sharing such a thoughtful review! We’re thrilled to hear that Queue-it helped make your Boiler Room ticket-buying experience smooth and hassle-free. It’s great to know you appreciated the clear progress updates and that everything worked out without crashes or reloads—just a bit of waiting.

Your feedback perfectly highlights what we aim to deliver: stability and transparency during those high-demand moments. We're glad you got those tickets!

Resposta da Queue-it

22/11/2024

Thank you Dave for sharing your feedback! We’re thrilled to hear Queue-it helped provide a smooth experience compared to dealing with website crashes. Ensuring online stability during high-traffic events is at the core of what we do, and it’s great to know our virtual waiting room made a positive impact for you.