Raisin UK Opiniões 

Resposta da Raisin UK

15/09/2026

Dear Roger,

Thank you for taking the time to leave a review. We understand how concerning it can be when you are expecting a significant amount of savings to be returned to you.

With Notice Accounts, funds are returned once the applicable notice period has concluded. Having reviewed your account, we can confirm that your funds were paid out within the expected timeframe following the end of the 32-day notice period.

We can also see that our Customer Service team provided information regarding the status of your funds when you contacted us. We are sorry if the process or expected timing was not clear and caused you concern. Information regarding the notice period and applicable payout timeframe can also be found in the Terms and Conditions for each savings product.

Kind regards,
The Raisin UK Customer Services Team

Resposta da Raisin UK

15/09/2026

Dear Karyse,

Thank you for taking the time to leave a review. Firstly, please accept our sincere condolences for your loss. We are very sorry that you have experienced difficulties accessing your account and reaching us at an already difficult time.

If you are unable to log in, you can try using the ‘Forgot password’ option on the login page. A password reset email will then be sent to the email address registered to your Raisin UK Account.

You can also contact our Customer Service team without using a mobile phone. We can be reached on 0161 388 2399, Monday to Friday, excluding Bank Holidays, between 8:30am and 4:30pm. We apologise that you were unable to reach us when you previously called and for the length of time you spent waiting.

We understand your concerns regarding the automated email responses you received. Our automated replies are intended to provide immediate guidance where possible, but they do not replace our Customer Service team. If the automated response does not resolve your query, replying to the email will allow your query to be reviewed by a member of our team.

We have also requested some further information from you privately via Trustpilot. If you provide these details, we can locate your account and review what has happened so that we can help you regain access.

Kind regards,
The Raisin UK Customer Services Team

Resposta da Raisin UK

8/09/2026

Dear Steve,

Thank you for taking the time to leave us a review. We are sorry to hear about your experience.

If you are still hold an active Raisin UK account with no active deposits, you may still receive regulatory emails. We have requested further information from you so that we can identify your account and our Customer Services team can reach out to you. Please get in touch at your earliest convenience.

Kind regards,
The Raisin UK Customer Services Team

Resposta da Raisin UK

8/09/2026

Dear Customer,

Thank you for taking the time to leave us a review. We are sorry to hear about your experience.

All our Easy Access accounts have a minimum operating balance and you are unable to withdraw below that balance. Should you wish to withdraw the full amount, you will need to request to close your savings account. To see the minimum operating balance, please refer to the Product Information Sheet.

In the meantime, we have requested further information so that our team can identify your account and assist you. Please get in touch at your earliest convenience.

Kind regards,
The Raisin UK Customer Services Team

Resposta da Raisin UK

4/09/2026

Dear Clare,

Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.

We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

Please feel free to contact us anytime you need assistance.

Kind regards,
Raisin UK Customer Services Team

Resposta da Raisin UK

4/09/2026

Dear Ebrahim,

Thank you for sharing your experience with us. We appreciate it when customers share their experiences.

We are committed to providing excellent services to our customers.

Feel free to contact us if you ever need any assistance.

Kind regards,
Raisin UK Customer Services Team

Resposta da Raisin UK

4/09/2026

Dear Chris,

Thank you for taking the time to leave a 5-star rating for us.

Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.

Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!

Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/

If you need assistance, please don't hesitate to contact us.

Kind regards,
Raisin UK Customer Services Team

Resposta da Raisin UK

4/09/2026

Dear Geoffrey,

Thank you for leaving us a review.

We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!

We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.

If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team

Resposta da Raisin UK

4/09/2026

Dear Ravindra,

Thank you for your great review.

We appreciate it when customers share their experiences with us and we’re pleased to hear that you have enjoyed your experience with Raisin UK.

If you need assistance with anything, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or explore our FAQs available through your account.

Kind regards,
Raisin UK Customer Services Team