Real Foods Opiniões 

4832
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The products I get from Real Foods are always great, whether it's my regular order or something special. In recent years their delivery has improved and is now equally great.

A empresa respondeu

Classificada 5 em 5 estrelas

I wanted a product I can no longer buy locally, but because I am on an "offshore island" (only 3 miles from the mainland and normal charges apply with Royal Mail and many couriers!) the delivery charg... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Superb experience! Real Foods were very helpful to me, this being my first order from them. Goods were collected on the Friday and to my surprise the parcel was delivered on the following Monday mo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Serviço de encomenda de comida online
  3. Farmácia
  4. Supermercado

Informação fornecida por diversas fontes externas

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(4832)

85 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy to order via website

Easy to order via website. Good updates and info as to when shipping and delivery take place. Excellent product.

23 de outubro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review with us and for the kind words!

Classificada 5 em 5 estrelas

Good first experience

First time I've used Real Foods company, a friend recommended the pomegranate juice for quality and value for money. Best quality I've tasted and cheaper than Amazon for 6 x 946mls even with delivery charge!!! Will be ordering again in due course. Ordering was easy and delivery came within 3 days, very acceptable.

22 de outubro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review!

Classificada 1 em 5 estrelas

Terrible customer service

First order delayed as items out of stock. 2nd order had one item out of stock so received an email "held for 7 days". 2 weeks later still no order or further correspondence.
I contacted them and was informed they were holding as " I hadn't paid as the paypal payment hadn't 'been successful 'when I ordered ". Could they not have informed me instead of waiting 3 weeks for me to contact them asking where my order was.
I have cancelled the order and won't be shopping with Real Foods again.

21 de outubro de 2024
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Resposta da Real Foods

We do apologise for this mistake and for not contacting you sooner. There was a technical error with your order which caused it to escape our normal processing systems. That has been rectified and hope you might try us again.

Classificada 5 em 5 estrelas

Had the products i like at a good…

Had the products i like at a good price, they were short of stock but communicated well and gave me delivery options and now I've got everything i need. Will order again.

20 de outubro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review with us.

Classificada 5 em 5 estrelas

Real Food company is great.

Real Food company is very reliable and high quality of products. Customer service is very friendly, helpful and professional. I highly recommend this company.

18 de outubro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review for us, it is greatly appreciated.

Classificada 5 em 5 estrelas

Well packed

Well packed, on time delivery

10 de outubro de 2024
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Resposta da Real Foods

Thank you!

Classificada 5 em 5 estrelas

Exceptional Choice and Quality

Their recipes are great and it’s really easy to put the required ingredients in your basket, and only the quantity you require. Cutting down on waste in your cupboards.
Excellent range of products, that aren’t found in the major supermarkets.
Products arrive well packed, with good ‘use by’ dates.

18 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Mixed bag

They had what I wanted, fresh, organic turmeric. Sadly a lot of what turned up was very small pieces, a nightmare to peel and pretty much guaranteed to rot if planted sadly. Some bits were great, it's just 50% of the weight wasn't great.

15 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good service

It always arrives promptly and is very well packaged

10 de outubro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review!

Classificada 5 em 5 estrelas

Very efficient service

The items I ordered were dispatched within a couple of days and were delivered without any issues to my home. I place orders intermittently with Real Foods because they stock items that I would have difficulty finding elsewhere and I appreciate the level of service they offer.

5 de outubro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review, we really appreciated this. We are glad to hear you are happy with the service we provide.

Classificada 1 em 5 estrelas

Not happy

Not received my order after it being placed a week ago on Monday. I have tried to ring you, filled in a form on your website and emailed you with no response. The last order my ginger was mouldy. You did refund me but this is now my 3rd order and you send me an email to review you yet I haven’t even received my order!!!!!! Bb

5 de outubro de 2024
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Resposta da Real Foods

We do apologise for no response, unfortunately at the time of you contacting us we were closed for the weekend, we did speak to you on the Monday and arranged a redispatches of the missing order as requested.

Classificada 5 em 5 estrelas

Great range, easy ordering

Real Foods has a great range of produce. The ordering process is easy given the number of items there are in stock. The staff are friendly and helpful. They are excellent about advising about stock levels and provide choice of waiting to complete the order. Items arrive quickly and well-packed. Ther

20 de setembro de 2024
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Resposta da Real Foods

We are always happy to hear that customers enjoy the range of produce we offer and the service we provide. Thank you for taking the time to leave a review, we really appreciated it.

Classificada 5 em 5 estrelas

Great products, great prices, great service

Have always delivered excellent products at excellent prices. Top service that's been consistent for years. Keep it up!

25 de setembro de 2024
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Resposta da Real Foods

Thank you for leave a review, we really appreciate you taking the time to do this. We are glad to hear you are happy with the service we provided.

Classificada 5 em 5 estrelas

Would recommend

Would recommend
Top notch wines, good range of quality herbs and spices. The lemongrass and lychee kamboucha is delicious!
Everything is very well packed.

21 de setembro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review, it is always appreciated. We are glad to hear you are happy with the products and service we provided.

Classificada 4 em 5 estrelas

Good customer service

My PayPal payment did not go through for some reason and I was emailed and asked to contact customer services to complete the order. It was very difficult getting through to them by phone but I eventually emailed and they called me back a couple of days later. In order to pay through PayPal I had to cancel and then resubmit my order but once payment was taken the goods were sent out the same day.
Despite there being a problem, customer service were friendly, helpful and dealt with things quickly and efficiently.

16 de setembro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review with us, we really do appreciate it.

Classificada 5 em 5 estrelas

Good web site, good purchase

Good web site, easy to use, products clearly displayed and itemised.

10 de setembro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.

Classificada 5 em 5 estrelas

First order and definitely not the last

First order and definitely not the last. Great communication from the team and items arrived in good condition. Hasta la vista!!

3 de setembro de 2024
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Resposta da Real Foods

Thank you for taking the time to leave a review, it is really appreciated. We are really glad to hear you are happy with the service we provided.

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