Redbus Opiniões 

Very good service and all time booking in red bus because He is perfect

I booked tickets from Pondicherry to Chennai on 3rd July for the 8:50 PM bus with Universal Travels using my husband's mobile number.

They shared the phone numbers of three people, the agent wasn't even travelling on the bus that day. The bus was supposed to arrive at 8:50 PM, but the tracking system first showed that it would be one hour late and then changed it to just a 15-minute delay. I tried calling all three numbers multiple times. One number was continuously busy, and the other two never picked up the call. There was absolutely no proper information or communication from anyone.

I called customer care. The first person told me that he had connected with the bus staff and that the bus would reach within 15 minutes. We waited, but once again there was no bus and no update.

I called customer care again. This time, another representative told me that he was unable to connect with the bus driver because they were not picking up his calls either. At that point, I asked him to cancel my ticket and raise a request for a **full refund**. I specifically told him, "Don't tell me your policy won't allow it because this is not my mistake. The bus didn't show up even after an hour, and you cancelled my trip at the last minute." He clearly replied, "No, I have raised the ticket for a full refund." He also told me that it would be processed within 24 hours, although the SMS I received later mentioned 48 hours.

After that, I called customer care again, and they told me they first needed confirmation from the bus operator that we had not boarded the bus before processing the refund.

Now they are saying they were not able to connect with the bus operator, and they are also saying that they never promised a full refund. According to them, they only said that an agent would call me regarding the issue.

Do you really think customers are fools?

You don't provide proper information. You don't provide working contact numbers. No one answers the calls. Your own customer care cannot reach the driver, yet when customers ask for their money back, you simply deny everything that was promised.

The most shocking part is that every customer care executive says, **"This call is being recorded."** When I asked them to verify the recording, they said they had listened to it but could not play the recording for me. Then they claimed that I never spoke about a full refund and that they never promised one. So instead of accepting your own mistake, you are calling your customer a liar.

In the end, you simply swindle customers' money. When we ask for our refund, you deny your own promises, accuse us of lying, and refuse to take responsibility for your terrible service. This is one of the most unprofessional and dishonest customer service experiences I have ever had.

I would have given half rating if it was available.
How can this ensure the cleanliness of the seat or bus that we opt to book?
The seat which I booked in Sugama travels using this red bus resulted in 11 hours of unpleasant jouney as the bed was stinking. I have clicked the pic of the bed... it was not cleaned

I was waiting for 7-8hrs in a strange location with no information. I was trying to call many redbus agents but no response. My main topic is that the company should inform us.....

Service is so good 👍

Bus or management Bahut hi bekaar hai🤮🤮🤮🤮🤮🤮🤮
1.
bus or intercity ka management hai bahut bekaar hai😡😡😡😡😡
2.pahle to 9:10 ki bus thi use 9:40 ki Timeing badha diyafir
10:00 bol rahe ki bas cancle ho gayi hai💩💩💩💩🤢🤢🤢🤢🤮🤮🤮🤮😡😡
3.fir dusri bus 12:35 ki book ki staaf or management se koi call koi information nahi de rahe the ki pickup location pe bus aai hai ki nahi 🐷🐷🐷🐷🐒🐒🐒🐒
4.12:35 pe lucknow se jo bus mili UP-53-MT-3454. Iska toilet leak. Kar raha tha 🤮🤮🤮🤮🤮
Isse safar karne se acha (GOLA Bus 🚌 ⭐️⭐️⭐️⭐️⭐️

PTC sky bus 🚌 ⭐️⭐️⭐️⭐️⭐️
Bluecity Bus🚌⭐️⭐️⭐️⭐️⭐️
Flix Bus 🚌 ⭐️⭐️⭐️⭐️⭐️
Zing Bus 🚌 ⭐️⭐️⭐️⭐️⭐️

intercity bus 🤮🤮🤮🤮🤮🐷🐷🐷🐷🐷🐷💩💩💩💩💩🐒🐒🐒🐒🐒

*Subject:* Complaint: 4-Hour Delay & Unhygienic Condition – Sharvan Travels | PNR: SHRQ6MNQ1902

Dear RedBus Support Team,

I had booked Sharvan Travels from Pudukkadai to Chennai on 30-06-2026 for the 3:45 PM service via RedBus.
*Ticket Number:* TV7M87846813
*PNR No:* SHRQ6MNQ1902

I am writing to raise a complaint about the extremely poor service:

1. *4-Hour Delay*: The bus was scheduled at 3:45 PM. I received a message stating a 2-hour delay, but the bus finally arrived only at 7:45 PM — a delay of 4 hours.
2. *No Customer Support*: The contact number provided for updates was unreachable. I tried calling 20+ times but received no response.
3. *Unhygienic Berth*: The berth was covered in dust. When I raised this with the driver, he refused to take responsibility and said, “Ask Sharvan Travels, don’t ask us.”
4. *Inconvenience Caused*: We had to clean the berth ourselves with paper before we could use it.

This is the worst travel experience I have had. Since the booking was made through RedBus, I request you to take strict action against the operator for the mental agony, inconvenience, and time lost.

Regards,
Rajesh T
8072427040

My experience with RedBus was very disappointing. We booked a ride from Rishikesh to Ayodhya and made the full payment to the company for the Mahalakshmi Travels bus. However, the bus staff dropped us off in Lucknow and told us to board another bus. When we reached the second bus, they said our seats were not confirmed. This was completely unacceptable, especially since we had already paid the full fare. Overall, our experience with Mahalakshmi Travels was very bad.

I booked a bus from Delhi to Haridwar on 7 jun 2026 from red bus - operator was kannu Travels (gola). The bus did not come and I called red bus and operator but bus never came. After a day , red bus confirmed with operator on call that they will give me the refund within 5-7 working days.They said operator will give refund directly. But till today I have not got any refund.such a pathetic experience with red bus. I have stopped using it now

Extremely pathetic customer service. I had booked AC bus and within 2 hours of journey, the bus stopped midway. they ,ade us wait for hours and then we had to go in an uncomfortable non ac. I have been asking them for a refund for one way, no one reponds.

Very bad experience with RedBus. I canceled my ticket as per the policy, but I have still not received my refund. Customer support was not helpful, and there was no clear update about my money. This caused a lot of frustration and inconvenience. I expected better service and a timely refund. I would not recommend RedBus to others until they improve their refund process.
Poor service. I canceled my ticket, but RedBus did not refund my money. Customer support was disappointing. Very unhappy with the experience.

The last moment bus is redbus thankyou ted bus for the wonderful experience ! The bus was a pink colour I just loved 😀and was so comfortable !! And Thanks to the ram Dalal agency🫰

RedBus is the most bus service when it comes to refund I reached my boarding point to realise that the bust has been cancelled without providing me any notification since the time I book 24 hours in advance and now I have to change them every 24 hours for the refund and I am getting to hear that they have not got any confirmation from the bus operator I have been doing this for past 1 month and now I have top doing it thinking that I have donated rupees 2000 to a beggar named redBus which is one of the most worst platform in India for doing a bus booking especially if you can not expect any refund for bus cancellation

Complaint Regarding Bus Cancellation Without Intimation and Request for Compensation

Dear RedBus Support Team,

I am writing to express my extreme dissatisfaction regarding my recent travel booking from Hyderabad to Bangalore with RMS Transport through the RedBus platform on 19th June.

As per the booking details, the bus pickup was scheduled at approximately 9:55 pm from Shamshabad Toll Plaza. I reached the boarding point 15 minutes before the scheduled time and waited for an additional 25 minutes. During this time, the live tracking information provided by RedBus was inaccurate and misleading.

I repeatedly attempted to contact the bus operator using the contact details provided on the RedBus app, but none of the calls were answered. Eventually, one representative informed me that the bus had been cancelled. I was shocked to learn this, as neither RedBus nor RMS Transport had provided any prior notification regarding the cancellation.

After contacting RedBus customer support, I was informed that they had also not received any update from the operator and that I would need to make my own alternative travel arrangements. This left me stranded at the boarding point without any support.

Since it was a weekend, finding an alternative bus to Bangalore was extremely difficult. After considerable effort and inconvenience, I managed to secure a seat on another bus by paying ₹2,000, which was significantly higher than my original fare.

I was assured by RedBus that the refund would be processed within 72 hours. However, till date, I have neither received the refund nor any communication regarding the status of my complaint.

I therefore request the following:

Immediate refund of my original ticket fare.

Reimbursement of my auto fare from Mehdipatnam to Shamshabad Toll Plaza.

Compensation for the additional amount paid to secure alternative transportation.

An explanation regarding the cancellation without prior intimation and the lack of support provided by both RedBus and RMS Transport.

This is unfortunately not my first unpleasant experience with RedBus. I have been using your platform for nearly six years, but this incident has seriously damaged my trust in your service. Due to this experience, I have already shifted to other transport operators and am considering uninstalling the RedBus application permanently.

I request you to resolve this matter at the earliest. Failing a satisfactory resolution, I will be compelled to escalate the matter through appropriate consumer grievance channels and share my experience with others.

Thank you for your attention. I look forward to your prompt response.

Ticket No ;33115695.

This was one of the worst travel experiences with Intrcity. I had with this travel booked. My parents, both senior citizens, had booked a bus for an emergency journey from Delhi to Lucknow. Unfortunately, the bus broke down around 1:45 a.m. near the Jewar Toll Plaza in Gautam Buddha Nagar.

When we contacted customer support, we were informed that they were trying to arrange a mechanic. However, they could not provide any timeline for repairs and stated that if a mechanic was not found immediately, passengers would have to wait until morning. This was an unacceptable response, especially considering the late hour and the presence of elderly passengers.

After waiting for over two hours with no concrete assistance or alternative arrangements from the bus staff or company representatives, my parents had to arrange their own transportation. Around 4:00 a.m., they managed to board a government bus and continue their journey.

We later requested a full refund due to the inconvenience, safety concerns, and the company's failure to provide an alternative mode of transport. While a refund was eventually processed, the company deducted the fare for the portion of the journey completed before the breakdown.

This raises a serious concern: who bears the cost of the additional travel expenses, the stress, and the safety risks faced by passengers when no contingency plan is in place? If a travel company operates long-distance services, it should have proper emergency protocols and passenger support systems, especially for vulnerable travelers such as senior citizens.

Overall, the handling of this situation was highly disappointing and fell far short of reasonable customer service expectations.

Experience was good

Redbus customer service sucks! They have replaced humans with AI and it really annoys the users to the core. Redbus get humans to do the talking job. I attempted several times to make AI understand about changing the date of travel

Worst experience with this app and application