relaxacare.ca Opiniões 

Like everyone else, I work hard for my money so I want to make sure I'm making the best choices.
I've purchased a massage chair here a few years ago so when I decided to buy a sauna it was a no brainer to come back.
Jason was super quick to respond to any of my questions and Alyssa was also fantastic at addressing any concerns.

I bought a sauna from Relaxacare 3 weeks ago and have already received it! I am very impressed by the companies customer service and quality product, they have so many different options but were able to help me over the phone narrow down my options and give me information on all the different kinds of saunas. When I received the sauna it was fairly simple to put together and didn't take a long time to heat up. I called Relaxacare again after putting it together because I needed some helps with understanding the functions of bluetooth and they stayed on the phone and walked me through it. I am overall very happy I bought from this company because they helped me a lot especially since this was a huge purchase for me. I would highly reccomend contacting them if you have any questions or are interested in a sauna yourself, they know a lot about the products but also the different types of saunas, I tried doing my research online prior but online is very confusing.

Update!!!
Aug19: Jason has now sent many emails being derogatory to me bullying me and now threatening to take me to civil court. I've repeatedly asked him not to contact me anymore but he continues and is being nasty.

August 19th: chair finally arrived. Was sent a massage gun(very cheap looking) to make up for the hassle. However now Jason is trying to bully me into removing my review!!!
Cant stress enough how buyer beware is needed with this company.

August 4th ... still no massage chair... no reply to my email!!!

Ordered June 12th. After a month I inquired as to why it hadn't shipped and was told it was waiting to clear customs and would be shipped out that week. Today I still hadn't received it which is now 6 weeks. So i asked for a refund. They deleted my comments and are saying it's already been shipped yet just sent me tracking that says it's shipping from Australia post and a label has been created so it's clearly not shipped. Now they have an attitude because I don't want it any longer. Buyer beware ... shaddy practice and poor customer service.
UPDATE: I did not ever reach out to after hours to purchase this chair. I simply added it to my cart and was thinking about the purchase as I was also looking at a different company's chair as well. You took my cell number from my cart and texted me in the night trashing the other company and convinced me this one was better. After the purchase was made I didn't receive anything from you. I reached out after a month and was told it would be shipped and now 6 weeks later I requested a refund and was met with attitude and threatened that it was illegal to file a charge back claim with PayPal. Your customer service went out the window as soon as you made your sale. This morning I woke up to an email demanding I remove my review. Also revealing my medical needs in a reply was very unprofessional on your part.

July 29th Update: Massage Chair still not delivered. They swear it's been shipped. Had a lady contact me and stated her records show it was shipped.... it's now 8 days later and the tracking number and link to Day & Ross still says the order cannot be found and the Chair has not reached their facility yet. They shipped a free hand massager (just under $200 value) to compensate the wait and how Jason spoke to me. They also said Jason's comment below would be taken down immediately and that hasn't happened yet either. At this point I just want my Massage Chair or a refund but neither seem to be happening so far. I would never recommend anyone using this Store for any online shopping. Will update again if my Chair ever shows up 🙄.

I ordered the Mercedes’ truck for my daughters birthday . I was amazed by the service I received. They made it a very easy process to find the product I was looking for making sure it was in stock and most importantly making sure that it shipped out and received before my daughters birthday. The owner Jason is very hands on and helped throughout the process, he made it a very easy process communicating with me the whole way and made it very easy to get this item received in time would highly recommend relaxacare to anyone who asked

My shopping experience with relaxacare was extremely easy and stress free. They knew what I wanted and needed before I did. With great products comes AMAZING customer service. I couldn’t be happier with my decision to shop with relaxacare. A big thank you to the hardworking team.

I bought a heated blanket from Relaxacare and it’s so amazing. It keeps me so warm and comfortable. My experience was great from start to finish.

If you’re looking to find just the right chair this is the place you want to go to buy it! From the helpful sales staff, Alyssa, who helped us find the chair with the features we were looking for to the amazing delivery team, Lucas and Kevin. These guys were awesome! Helped make sure it was exactly where we wanted it and checked the chair that it was all set up and working correctly. This service is something that you don’t normally get anymore from businesses in a world of online shopping and do it yourself. So refreshing to receive quality service and friendly staff. Thank you! We have had the chair for 3 days now but it’s made such a difference on how both my husband and I feel already. Best money we ever spent and the 3 year warranty is reassuring that we will enjoy it for years to come.

Scam and fraudulent company. Their Google reviews are fake bots and you can search all the negative feedback and comments about their owner Jason including several customers who have a restraining order against him. They use bullying tactics to threaten any customers that leave a negative review. I purchased my item February 9 but did not receive any shipping notification or contact for 2 weeks after my purchase. When I contacted the company I didn't not receive a response. I had to send multiple messages before finally receiving a tracking number which showed no progress for another week. I finally started doing so digging into the company and could all the negative reviews and their 1 star rating on BBB.

I filed a charge back with my credit card company and then was immediately contacted by Jason who as per all of the other feedback, threatened me with legal action and a lawsuit and accusing me of an "illegal" charge back. Although that threat may work on some of his customers I am a lawyer and know that his threats of a lawsuit and legal action have no merit and that his company's terms and conditions are illegal and therefore invalid so don't fall for his bullying tactics.

I recently purchased a York thick grip barbell from Relaxacare, and while I encountered some delays in shipping due to the unique dimensions and weight of the item, the outstanding customer service I received more than made up for it.

Initially, I must admit, my expectations were not met, and I found myself on the verge of canceling the order. However, Ashley and Alicia swiftly intervened, demonstrating a level of professionalism and dedication that truly impressed me. They assured me that their team would personally oversee the delivery of the item, a gesture that immediately put me at ease.

Colin and Alex, the members of their delivery team, deserve special recognition for their exceptional communication and efficiency throughout the process. They kept me informed every step of the way, ensuring that I knew exactly when to expect the delivery. Moreover, their personable demeanor and willingness to go above and beyond truly made the entire experience a delight.

In a world where genuine customer care can sometimes feel like a rarity, the team at Relaxacare has restored my faith in exceptional service. I wholeheartedly recommend them to anyone in need of quality fitness equipment and a truly personalized shopping experience. Thank you, Ashley, Alicia, Colin, Alex, and the entire Relaxacare team, for your outstanding efforts and commitment to customer satisfaction.

Very happy with my service I went into the showroom and they helped me choose a chair which was Japanese built the Kaze. Very happy with our service and purchase!

I have been wanting a massage chair for a while, but today I found the perfect one, great quality and the price really good. The staff Jason and Alyssa were really helpful and provide my with a really good offer. Thank you guys!!!

Alyssa was very patient and showed us several chairs in their showroom. She was able to get a great discount on a Boxing Day price.

I visited the Relaxacare showroom in the hopes of purchasing a demo model massage chair that was on sale, but I was informed that it had just been purchased by someone else. Alyssa helped me to test a similar model, found out that a recent return could also qualify as a demo model and gave me a fantastic price on it. I was able to purchase a better model for the same demo price as the original that I had wanted. The massage chair was delivered by the end of the week by a great team. Thanks to everyone at Relaxacare! The chair was a gift for my mom and she loves it!

Quick response to my questions and great customer service.

Great experience and friendly staff. Item as described.

I visited the showroom and alyssa helped me. She was very knowledgeable and got me a great deal. The budget part of me wanted to buy a 2d, she showed me 3d and thank god she did because i like that one alot more since i can adjust the intensity! Would definitely would reccomend.

I bought a massage chair and it has been working great, the whole family enjoys it. Alyssa was very knowledgeable and helped us while we tried some different model, great customer service!

Bought an Alberta Great Lakes hot tub from Jason and the team at Relaxacare. Jason and his team are a pleasure to deal with from start to finish. On the day of the scheduled delivery, there was a small delay. Ashley contacted us to let us know the team was running about an hour behind which allowed us to let our electrician know. The team showed up, delivered the tub and within 4 hours from delivery/electrical hook up we had it filled. Thank you to the whole team at Relaxacare!

I bought a massage chair a couple of weeks ago and it arrived within a few days! Delivery team was very fast, efficient and courteous. I will not hesitate to buy from this company again or to refer my family and friends.

Nothing but great friendly service when you enter the Burlington location! Jason is always a delight to interact with and even threw my daughter's private class a water balloon fight when the nice weather hit in 2021.
The variety of products avaliable is outstanding and will keep me a loyal customer for years to come!