Revolution Laundry UK Opiniões 

431
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bonjour c une honte un service déplorable un agent sav très désagréable j'ai ap le 4 fois j'ai perdu 1 h au téléphone il mon raccroché au nez mai réclamation envoiyer introuvable .la machine a lave... Ver mais

Classificada 1 em 5 estrelas

A fuir ! 1h30 le lavage sans aucune indication de durée au préalable à part «  cycle court 35 minutes » Appel au service clientèle car le parking devait fermer suite fermeture du magasin . Service... Ver mais

Informações sobre a empresa

  1. Serviço de lavandaria

Escrito pela empresa

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

431 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as opiniões

(431)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Used the machines in Stocksfield

Used the machines in Stocksfield, very easy to use, paid the extra £2.50 for softener and anti bacterial. Clothes came out smelling nice. Dried quickly and off home. Took all of my holiday washing and got it all done in one quick go! Would really recommend

1 de agosto de 2024
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hey, Shaun, Thank you so much for taking the time to leave your review! We're committed to maintaining this level of service, and we can't wait to welcome you back to Revolution Laundry!

Classificada 3 em 5 estrelas

disappointed

Edit Revolution laundry have since issued a full refund.-I used the 20kg wash and it smells awful. It smells as if no laundry detergent or softener were added. The aroma from my daughters riding clothes (it’s not nice) have contaminated everything!

29 de julho de 2024
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Dear Customer

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience. We pride ourselves on fast, efficient customer service so I am also sorry to hear that you had difficulty contacting the customer service team.

Please get in contact with us through our customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com
There is also a link to contact us through WhatsApp as provided at the machine as well as our Revolution contact number 0800 208 1299

Please get in contact with our customer service team and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Classificada 1 em 5 estrelas

Not worth the hassle, and just not acceptable service in this day and age.

Not worth the hassle. Out of the 6 occasions in the last 2 months where I have tried to get some laundry done at the machines in Royal Wootton Bassett, I have succeeded only twice. The reason? The machines have been out of order. It seems so random as to why they would be out of order, and it always happens over a weekend when I’m obviously not working and have time to get laundry done. So frustrating. The only reason why I persisted is because of the convenience in that I can do my grocery shopping at the same time (in theory!). I’ve tried going to a few of their other ‘locations’ local to me, but given there’s no signposting or anything it seems very dodgy and suspicious as to where these locations are supposed to be (one off a single track road which looks like someone’s driveway, and the other at a trucker’s petrol station stop). Granted, I haven’t actually investigated either of these alternative locations because, as a single female, it didn’t feel safe for me to put myself in that situation. The one in Royal Wootton Bassett is bad enough.
Given their unpredictability, I am also loathed to pay their asking price as it seems high to me for a 30-minute wash cycle (you have to pay extra for fabric softener but aren’t allowed to add your own). I’ve also never had their text reminder service work so can’t leave my laundry unattended and have to guess when it’ll be finished based on their timer (which is unpredictable in and of itself!). Overall very disappointed every time I go to Revolution Laundry (or Wash.Me, whatever they are choosing to call themselves now) and I’m glad I shall never have to go back or engage with them again. Shame on them as a company, it all needs sorting out as it’s just not good enough!

29 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Wasted a morning absolutely useless…

Wasted a morning absolutely useless waste of money and time Dryers stopping to early not hot enough touch screens not doing what the should a lesson learned never be back Dryers not going above 10 degrees ended up using two just to escape first Dryer lasted 4 mins For 3 pounds 50 p

29 de julho de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Appalling! But customer service impressive!

(Also posted elsewhere)
Washed' a blanket today. It cost £11. It was hardly even damp when I took it out. No detergent smell. I don't think the blanket had bedn washed at all!
Also, I didn't get a text to tell me the 'wash' had finished. Won't be using these machines again. First and last time. Rip off.
I'll also be telling everyone I know to avoid these machines.
After looking at lots of reviews from people in other locations, I've realised that I'm not the only disappointed customer. If you read this Revolution Laundry, I'd like a refund. Please contact me.
Edit: I contacted Revolution after posting my review and they contacted me straight away. Was impressed with the Customer Service and I got the refund I asked for. I'm upping the stars from 1 to 3.

7 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Complete waste of time and money

It started OK but as I stood there for the first 10 minutes of a 50 minute wash I noticed absolutely no detergent had been dispensed. The text message was not sent when my washing was due to finish, when I went to check I realised the wash didn't work due to "no water" error. The door was locked and i couldn't get my items out. No one at the site seemed to know how to open the doors despite the customer service chat telling me they could. In the end I was left with a load of wet washing and felt I was lucky to get a refund which I had to argue for. I asked how the company would make up for my wasted time and my washing now being in a worse state than it went in and they said they will not even try to make me happy.

3 de julho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Not working again

I went to use machine 2AEX, washed my clothes, then went to use the dryer but it got stuck on the payment screen and wouldn't accept a card, so got stuck with wet clothes, I don't have my own washer or dryer and no other way of drying the clothes so had to drive 20 minutes to get to the ANQX machine, this took my money then refused to start. I had to WhatsApp the customer service, as there was no other way to get in touch with them, they offered to refund the dryer money, but that doesn't help me with my wet clothes.
How am I supposed to get them dry?
Shal I drive Al over the country looking for a working dryer?

22 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Fallin dryer hasn’t worked for months

I use the Fallin, Stirling machines (4ZZN) on a weekly basis. The dryer hasn’t worked for months. When it works, it’s reliable.
Update: 1st July. Dryer still not working despite emails to company weeks ago! Do you not want my money?
Update: 15th July, two emails and still not working!
Update: 12th August, still not working!

16 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Absolute disgrace

Absolute disgrace The machines don’t work because they’re badly maintained and they don’t wash your clothes when they do work. The pathetic card reader on the machines often doesn’t work and I had to pay for my drying twice because the damned card reader was malfunctioning. This company are committing fraud and should be investigated. They charge a fortune for washing your clothes in machines that don’t work and card readers that charge you twice. A disgusting company who are just ripping off their customers. Under NO circumstances use this organisation’s machines.

13 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Du vol!

Du vol!
La machine ne rend pas la monnaie.
Et comme c'est marqué en tout petit en bas à droite...On ne le voit pas.
La société doit s'en mettre plein les fouillés grâce à ce système où la monnaie n'ai pas rendue.
Et le comble, on ne peut même pas utiliser une autre machine pour compléter ce qui a été payé.
Donc, si vous mettez 20€ en billet et que vous choisissez un programme à 5€, vous vous faites carottes 15€.
Ce possède est détestable en sans scrupule.
PASSEZ VOTRE CHEMIN DE CES SYSTEMES DE LAVERIE, et orientez vous vers une petite laverie privée qui rend la monnaie...
REVOLUTION LAUNDRY, vous êtes des voleurs...
On se fait avoir de tous les côté de nos jours, pas étonnant qu'ils sont riches!

11 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Ce n’est pas propre

Ce n’est pas propre
Lessive pas du tout propre
Il se dit eco et c’est pour cela que qu’il n’utilise pas beaucoup d’eau
Devant la machine quand il fallait le remplissage je voyais de gouttes d’eau tomber
J’ai fait passer deux fois mes habit mais ce rester pas propre
Surtout si vous avez des habits blanches

9 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Bonjour c une honte un service…

Bonjour c une honte un service déplorable un agent sav très désagréable j'ai ap le 4 fois j'ai perdu 1 h au téléphone il mon raccroché au nez mai réclamation envoiyer introuvable .la machine a lave sur la commune de la Ferrière aux étangs 61450 n de machines 2DEQ des agents qui son comme de robots
Du cous je déconseille de allé a ces ans laverie cordialement Mr erenler

20 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Scammers

I have used these machines for years... today there is a broken one LVSK so I report it and I would like a refund because the machine hasn't washed my clothes properly.... the machine has also spat water all over the floor ...
So I call them up to report it and get a refund ... so I can't then goto another machine to wash my clothes ...
Except they want all my banking details to issue a debit card refund ...
They didn't ask for all this the only other time I have had a problem as they have the machine number and that machine keeps a log of all transactions such as time date and the transaction ID ....
It's odd as well that when I ask to speak to a manger at a call centre there isn't one available !
This to me is an unacceptable situation... but try contacting me group ...they don't care about customer satisfaction or customer service ... my advice ... don't trust the company

29 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A very good experience after 1 bad one.

I used 1 location previously and after washing and drying my clothes for 15 minutes the screen stopped working so I had to go to another location to dry my clothes. The new dryer was useless and it took ages to dry my clothes. Even then they were still damp. I used the facilities in Woodford Green and it was great. The wash was very good and the dryer was amazing. I will be using it to do my washing all the time.

24 de maio de 2024
Opinião espontânea

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