Ordered my hair extensions last week and got next day delivery. Still not received these and even emailed DHL they advised me i need to email the merchant which i’ve emailed you guys about 10 times an... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Ver mais
A empresa respondeu
Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Ver mais
A empresa respondeu
I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Informações de contacto
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Reino Unido
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,1
Aceitável
134 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Megan has been lovely
Megan has been lovely, when I came in she welcomed me and answered all the questions I had and colour matched me perfectly!!
13 de dezembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Naima,
We're glad you were able to find your perfect match with our girls in store! We'll be sure to pass on your feedback to Megan.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Amazing colour match service and love…
Amazing colour match service and love the quality
4 de dezembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Hayley,
We're glad you love the quality of our hair, and our girls helped you find your perfect shade.
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Ordered from here 3 separate times now
Ordered from here 3 separate times now. Fast shipping and best brand of synthetic hair extensions I have used.
1 de novembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Jessica,
We're glad you love the quality of our hair and our shipping service!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Ordered a month ago and kept saying…
Ordered a month ago and kept saying shipping delayed have tried to contact them a few times and now have been blocked by the host
Absolute joke, do not order off this company
1 de outubro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Janine,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.
We do hope you'll give us another chance in the future.
Best,
The RiRi Hair Extensions team💖
Resposta da RiRi Hair Extensions
Hi Simone,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair extensions and customer service.
Best,
The RiRi Hair Extensions team💖
Amazing
After buying many ponytails this has to be the nicest feel and quality ive had.
I will only buy these from now on
Thank you so much x
2 de outubro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Hayley,
Thanks for taking the time to leave us your feedback. We're so glad you love your RiRi ponytail extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
@lakeside shopping centre
@lakeside shopping centre. Had great assistance by Elle, helped me pick out and fit the perfect extensions. She was brilliant !
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Tilly, we're glad you were able to find your perfect extensions with our girls at Lakeside! We'll be sure to pass on your feedback.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Millie and Ellie really nice girls who…
Millie and Ellie really nice girls who helped me and my fiends around and showed us all different colours and lengths !
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Eva, thanks for taking the time to leave us feedback! We love that you and your friends had a good time at our Lakeside store and hope you found your perfect RiRis!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Had such a good experience in Riri…
Had such a good experience in Riri Today (lakeside ) , found my perfect shade straight away and Ellie was so super helpful and lovely aswell as Millie and can’t wiat to wear my extensions tonight !
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Elsie, we're glad you found your perfect RiRi shade at our Lakeside store. We're sure you looked great wearing them!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Fantastic customer service
Fantastic customer service, Ellie and Millie were lovely and super helpful!
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Nancy, we're glad you had a great experience in our Lakeside store! We'll be sure to pass your comments along to our girls.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
RiRi lakeside !!
My partner visited the lakeside store earlier in the week for some hair extensions and was absolutely delighted! The staff in the shop “ ELLE” were extremely helpful & showed great customer service! Would definitely recommend this branch!!
22 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Gary, we're so glad to hear your partner had a great experience in our Lakeside store! We'll be sure to pass your comments on to our dedicated team!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Elle was so accommodating and lovely
Elle was so accommodating and lovely! she went above and beyond to help finding a colour match that was the best fit for my wirey hair. Would highly recommend RiRis and elles expertise, will defo return.
22 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi, we're so glad our girls were able to help you find the perfect colour match for your hair. We know it's not always easy! We'll be sure to pass your comments on to our Lakeside team!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Amazing love them 🩷🎀
24 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Mollie, we're glad to hear that you love your RiRis as much as we do!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Had a really lovely experience at…
Had a really lovely experience at Riri’s, Elle was very welcoming and helped me match the colour perfectly. Would definitely recommend
24 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Eloise, thanks for taking the time to leave us feedback. We're so glad you had a great experience with our team at Lakeside!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Amazing service & Staff
Amazing service today in the lakeside store! Went in regarding an enquiry with products and wanted a colour match before ordering! Elle was so helpful and lovely - she really helped me! Thank you again!
24 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi GP, thanks for your feedback on the girls in our Lakeside store. We love that you found the perfect extensions and will pass on your comments to our team!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Visited lakeside and popped in for some…
Visited lakeside and popped in for some advice. The lady was so helpful and the hair is quality and good prices. Would highly recommend Riri for service and choice. Thank you x
24 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Vikki, thank you for sharing your experience in our Lakeside store! We're so glad you had a positive experience with our girls and found extensions you loved.
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Lovely assistant really helped me pick…
Lovely assistant really helped me pick the perfect extension..
Highly recommend
24 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi, we're so glad you found our team knowledgeable and helpful in picking your ideal RiRi extensions! We'll be sure to pass on your feedback to our team members!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Double charged and rude no refund
Ordered one half head extensionsn on 13/9/25 from riri extensions via TikTok live . I was charged twice 26.98 & 26.98£), received only one item, and when I raised it the seller claimed both items were delivered and then blocked me. I’ve reported to my bank and to Action Fraud. Be cautious. And very rude girls . Even when I went on the next live as I was being ignored for their mistake the girl kn live said stop with yhe negativity and blocked me.. negativity becauee they stole my money then insisted I had 2 extensions? As if I have time to be complaining online 🙄
As I cant reply on their reply I will edit it here my answer. The issue was with u not tiktok shop tbey told me to message you. And what u did is block me and call me.negative becauee u stole my money insisting I had 2 received when only one. Disgusting
13 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Mary, we're so sorry to hear you've had issues with your recent order.
After looking into your order, I can see that our TikTok team have reached out to you via the TikTok Shop chat to try and resolve your issue.
Unfortunately, this seems to be an issue with the TikTok Shop platform itself, so we'd recommend talking to TikTok Shop Customer Support to resolve the issue and process your refund.
We hope you get the issue resolved and enjoy the extensions you received.
Best,
The RiRi Hair Extensions team💖
Perfect service
Megan was lovely! so helpful at finding a colour match that was the best fit for my hair. she helped me find different styles in a bundle to get the best of everything! will definitely be going back again.
19 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi, we're so glad to hear our team was helpful in finding your ideal RiRi colour match and picking pieces that you love! We'll be sure to pass on your feedback!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Elle helped me today in the riri shop…
Elle helped me today in the riri shop lovely girls helped me so much x
20 de agosto de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Anneliese, we're so glad you had a lovely experience in our store! We'll be sure to pass your feedback on to our team!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.