Ordered my hair extensions last week and got next day delivery. Still not received these and even emailed DHL they advised me i need to email the merchant which i’ve emailed you guys about 10 times an... Ver mais
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Leia as opiniões dos outros
Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Ver mais
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Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Ver mais
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I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Informações de contacto
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Reino Unido
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,1
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134 opiniões
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RiRi Extensions messed up and won't fix the issue
I placed an order on the 28th of January during a live, whilst they were packing my order their live crashed. I was told if I ordered before 4:30pm it would turn up by Thursday (2 days later). Got a text message to say my order would be here on Saturday with my time slot. Annoying, but fine as I didn't need the items until Saturday so I didn't complain.
My 3 set bundle arrived, I tried the first one on which I was planning on wearing that day - fine. I check the other two and notice one of the sets is wrong so I immediately contact them to let them know they have made a mistake and that I'm happy to return the item they sent out in return for the one I ordered.
After 3 days back and forth on live chat with them as they have no contact number, they still have not been able to help. The only way for them to send me my correct order is for me to send the whole bundle back in return for a refund, for me to then re-order and then resend this out. As I had explained to them, I had used one of the 3 items and only one of the items were wrong I can't send it back as they won't refund me. Due to hair extensions being a "hygiene product" they are not allowed to do replacements apparently. Even though the incorrect item is still completely unopened in the packaging it arrived in.
They have confirmed there is nothing they can do to assist me, even though this is an error on their part and they've sent me an item I did not order.
Worst customer service I've ever experienced. It's a shame because the quality of the products isn't bad but this overall experience has put me off ordering from them again.
1 de fevereiro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Steph,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order and returns.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Worst company ever!
This is exactly what RiRi hair do.. “Pressuring buyers to buy means using tactics to create a sense of urgency or scarcity, encouraging potential buyers to make a purchase decision quickly, often by highlighting limited availability, potential price increases, or other factors that could make them miss out on a good deal”
They constantly say the items are at a sale that’s a one off, 10mins later the items back at the same sale price. They’ll say only x amount in stock but you can add more than the x amount to your basket to buy! They’re constantly pressuring buyers to buy! They’re an awful company. The hair I ordered wasn’t even the correct colour!
5 de dezembro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Willow,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
worst company i’ve ever ordered from so…
worst company i’ve ever ordered from so disraspectfull and rude it’s disgusting had the phone hung up on me multiple times after trying to find out why they have sent me the wrong hair, it’s disgusting as someone who’s autistic and struggles as is to communicate over things like this to get the phone put down on me multiple times just because they can’t solve the issue they made by sending me the completely wrong hair in the completely wrong colour then expectimg me so spend another £70 because they can seem to grasp the concept that someone might need to order for someone else they are just money hungry and it’s vile the way they treat customers ignoring every message i sent to try and fix it and they just sent me the wrong everything it’s vile the way they treat customers
26 de janeiro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Izzy,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Ordered almost 100 euro worth of hair…
Ordered almost 100 euro worth of hair god knows how many weeks ago now I've received nothing no tracking etc no email it just keep saying ready to ship on shop I really don't know what to do at this point it was well before Xmas I ordered how can I. Call them anyone know
12 de dezembro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Angela,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Our policies on Delivery, Returns & Refunds are available on our website for customers to view when making a purchase.
Unfortunately, we do not have control over how much Royal Mail charges for delivery to Ireland, the EU, and the rest of the world, but your feedback has been taken on board.
As we expand, we hope to offer other shipping options, and hope you can understand our current limitations.
All the best,
The RiRi Hair Extensions team💖
Sent the wrong item unfortunately
Sent the wrong item unfortunately. Hopefully I will receive the correct item once they respond to my email.
27 de dezembro de 2024
Resposta da RiRi Hair Extensions
Hi Imogen,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I am so disappointed
I am so disappointed. I placed an order via tiktok. It never arrived and when asked they kept ignoring the question. They dont even bother apologising. I would avoid this company as it seems like they lied about sale order. The shipping was not even working so I got a refund after alot of chasing. Very disappointing. No customer care whatsoever. AVOID AVOID AVOID
10 de dezembro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Shajeda,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with not receiving your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Hair was wrong colour to other ones I…
Hair was wrong colour to other ones I had ordered and terrible quality
25 de novembro de 2024
Resposta da RiRi Hair Extensions
Hi Lauren,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Resposta da RiRi Hair Extensions
Hi Barbara,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions, and the delivery was quick!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Shocking shocking shocking
Maybe the people of TikTok should come and read these reviews! The customer service is absolutely shocking! Sent the wrong colour…. I asked for honey blonde a number of times but instead of sorting this they are trying to charge me double what I paid for the same bundle!!!!
14 de novembro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Charli,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with the colour of your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Very rude and scammy!
Very rude and scammy!! Don't trust them please, I sent my extension and never got my refund,, they don't reply to my emails on the website and Instagram. Cheap service and rude.. The extension I bought cost me £45 plus the post £6 to refund that extension.. The purpose of this trade is theft and reliance on tricks to obtain money!!! I give less than a star 👎👎
19 de novembro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Shilan,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Easy to order and delivered quickly
Easy to order and delivered quickly. The colour match to my hair was excellent.
25 de outubro de 2024
Resposta da RiRi Hair Extensions
Hi Paula,
Thank you for taking the time to share your feedback. We're glad you loved your hair extensions and found our colour-match service helpful!
We hope you'll use us for your extension needs in the future!
Best,
The RiRi Hair Extensions team💖
I ordered hair extensions
I ordered hair extensions, they sent out the wrong colour from what I ordered. And I have had to pay to send the package back to get the actual extensions I ordered sent out. I emailed them to request a returns label and they just replied saying ‘we don’t do returns labels. We do accept exchanges so please send it back for an exchange‘ I shouldn’t have had to pay almost £4 to send back an order that was packed incorrectly by there workshop! Very annoyed about the way I’ve been treated by this business. If I’d ordered the incorrect colour I would be fine with this but the mistake was on there side they packed it incorrectly and I sent an image of the incorrect colour they had sent me out. Also took a week and a half for them to respond to me and read and ignored my message on Instagram. Very disappointed. I should be reimbursed for what I’ve paid postage back as there mistake but they are taking no accountability.
8 de novembro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Samantha,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Scammers! Once you pay they will block you!
Very poor communication, once you’ll pay for your order they will ignore you! They said order on live and you will get it next day… it’s been 2 weeks since then! They are so hectic on live shouting and screaming and s*** on them “order order order” come now now 10 minutes left … only for likes! That’s the way they make their money! Don’t give a s*** about customers! Completely waste of time and money! I will request a refund from Tik tok! As once you pay you’ll be ignored!
14 de outubro de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Heidi,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Resposta da RiRi Hair Extensions
Hi Richard,
Thank you for reaching out and taking the time to share your feedback. We're glad you were happy with our service!
Best,
The RiRi Hair Extensions team💖
Order not arrived
I ordered some hair extensions on the 18th august next day delivery and I’m still waiting for them to arrive !
I’ve emailed RiRi many time and still
no response!
19 de agosto de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Katy,
We’re really sorry to hear about the frustrations you experienced with your order.
Unfortunately, we do not have control over our products once they leave the warehouse, but your feedback has been taken on board.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Extensions returned
I bought extentions and used the colour match but when order arrived it was way off. I did follow their instructions for taking photos with no filter so was disappointed but returning them and found their return process better than others when it comes to extentions and they were good quality.
27 de agosto de 2024
Resposta da RiRi Hair Extensions
Hi Zara,
Thank you for reaching out and taking the time to share your feedback. We're sorry your colour match was off, but glad you found our returns process easy!
As a rapidly growing brand, we’re constantly striving to improve to ensure each and every RiRi customer has a positive experience with us.
We hope you'll shop with us again in the future!
Best,
The RiRi Hair Extensions team💖
amazing helping me colour match and…
amazing helping me colour match and hair extensions perfect quality
25 de junho de 2024
RiRi hair extensions never let me down
RiRi hair extensions never let me down. My first order wasn’t the right match (I tried to match it myself and in hindsight should have used the free colour match service). So I exchanged for the right colour and the turnaround for delivery was super quick 👌.
24 de junho de 2024
Parcel not come
Parcel not come. No update. Paid for next day delivery and it’s been over a week
24 de junho de 2024
Resposta da RiRi Hair Extensions
Hi Katie,
We’re really sorry to hear about the frustrations you experienced with your order.
Unfortunately, we do not have control over our products once they leave the warehouse, but your feedback has been taken on board.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I do not recommend!!
It was not good help to get when I ordered a colour match. I got a colour that I thought was wrong for my hair, could see it was way too warm. I have a cold blond colour. I ordered the colour they recommended and it was like I thought - totally wrong. I even asked in a live right after ordering if I could pause my order because I think it’s the wrong colour. That was apparently not possible. I also sent them an email right after ordering and asked if it’s possible to return for free from Norway, because I was afraid I had ordered the wrong colour. They never answered me.. It’s to expensive to return it and get a new one - because I apparently need to pay the delivery myself, and that’s 300 kr. one way + tax which is 25% of the whole order. So it’s like 630 kr. to change the color.. I’d hope they could answer my email and be kind to help me out. Terrible service, do not recommend them at all!! The hair quality is not good either, looks very cheep and not good. For some reason the hair looks much better on their lives (maybe they use real hair to demonstrate in their lives). I’ll never order from
them again.. Tip to others: do not order hair from them.
25 de maio de 2024
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi E N,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
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