Rocwood Opiniões 

271
TrustScore: 4 em 5

3,9

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with wa... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... Ver mais

Classificada 5 em 5 estrelas

I purchased the electric start peteol pressure washer and was very pleased with the build and quality, first test run, the pressure washer great starting was brilliant, but the engine cut out afte... Ver mais

Classificada 2 em 5 estrelas

Instruction manual was useless. clamp handle hits the chain saw body when I try to tighten it in the saw guard, so will have to purchase a eye bolt as support were not very helpful when contacted... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de maquinaria de metal
  2. Loja de hardware
  3. Loja de bricolage, casa e jardim
  4. Loja de corta-relvas
  5. Loja de máquinas
  6. Loja de aspiradores

Escrito pela empresa

RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

271 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(271)

93 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Winch is poor wireless

Winch is poor wireless. Hardly pulls a car up. Don’t recommend get passed around when trying to complain so I’ve given up. Disappointed

17 de outubro de 2025
logótipo da Rocwood

Resposta da Rocwood

Hi Danny,

We are very sorry you are unhappy with your winch. Please email sales@rocwood.co.uk and we can get this sorted.

Kind Regards
RocwooD

Classificada 1 em 5 estrelas

Purchased a lawnmower through eBay

Purchased a lawnmower through eBay. It stated 24 month warranty however it sized solid after 6 months, oil level good only used 3 times. It was noisy and vibrated from day 1 contacted when first purchased and they said they are all checked and it would be because its new or because the fuel is dirty ( which it wasn’t ) so continued to use on there advise. Emailed them numerous times both directly and through eBay and PayPal, also tried to call them numerous times, phone rings a couple of times and goes dead. So now have a £250 odd lawnmower that’s dead. Have just started a small claims case against them. Avoid at all costs most complaints are regarding complete lack of after sales support

18 de outubro de 2025
Opinião espontânea
logótipo da Rocwood

Resposta da Rocwood

Hi Mark

Thank you for your review. We’re sorry you’re dissatisfied and would like to clarify.

The mower was purchased in April 2025 and the issue was reported around six months later. Under the warranty, this is a return-to-base case requiring inspection, which falls in line with UK consumer law, as an assessment is required to determine whether a fault is present and covered.

We responded to all messages, offered to arrange a courier collection, and confirmed that return costs would be refunded if a manufacturing fault was found.

The mower was never returned for inspection, so we were unable to assess the issue. To date , we have received no contact from Trading Standards and no small-claims action has been issued.

We remain happy to assist if the customer wishes to proceed with inspection.

Kind Regards
RocwooD

Classificada 5 em 5 estrelas

Found the right tyre

Found the right tyre, at the best price and delivered within 2 days. The delivery date was not advertised at time of purchase and so I accepted it may take a while to deliver, but not the case! Very pleased.

6 de outubro de 2025
Classificada 1 em 5 estrelas

Faulty Product and Unacceptable…

Faulty Product and Unacceptable Customer Service

My experience with this company was incredibly frustrating. I purchased a replacement strimmer head, but the item I received was defective. It did not fit properly; it was too tight on the shaft and would not spin freely as it should. I even had to resort to using pliers to force it onto the strimmer, which is a clear sign that the part was faulty and not fit for purpose.

I returned the item, explaining the issue in detail, but they only issued a partial refund. When I questioned this, they told me there was "nothing wrong with it," which felt like they were just fobbing me off. This is unacceptable. I'm left with a loss of time and money, and I cannot recommend this seller.

10 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY A ROCWOOD MIXER

DO NOT BUY A ROCWOOD MIXER. The quality of this mixer is absyml – this is not fit for purpose. The weld has on the control wheel as broken twice, instantly, with no use. THE MOTOR bogs down after 2 buckets of sand. This item is useless.

1 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks Rocwood

Thanks Rocwood, my refurbished lawn aerator was immaculate. It also arrived on time. Great service, well done to the team.

2 de setembro de 2025
Classificada 5 em 5 estrelas

Excellent quality product

The safety trousers with bib were of excellent quality and value for money. Many layers of protection which could be quite warm to wear in hot weather though. However, that is to be expected if they are fit for purpose when you are chainsawing tree branches ! Definately recommend.

1 de setembro de 2025

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