Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf m... Ver mais
A empresa respondeu
Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch di... Ver mais
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... Ver mais
Informações sobre a empresa
- Fornecedor de máquinas de café
- Loja de eletrodomésticos
- Loja de bancadas
- Loja de artigos domésticos
- Loja de utensílios de cozinha
Informação fornecida por diversas fontes externas
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Informações de contacto
2 Scala Street , W1T 2HN, London, Reino Unido
- info@rok.coffee
- rok.coffee
2,4
Mau
407 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Simple is Good
Smart, simple, well made machine, drills out 4-5 shots every day to make my life a little more than bearable. Thank you.
23 de fevereiro de 2021
Good shoping experience
The buying experience was very nice. Simple and efficient. The package arrived very quickly too.
23 de fevereiro de 2021
ROK grinder/Rok espresso m/c
ROK grinder/Rok espresso m/c
I am a fan. I really enjoy using the ROK products, I like the way they ar engineered and I really enjoy the espresso that it is possibble to make given all the other variables involved.
Regarding customer service. ROK have always helped me with any queries within one day of my question on email.
So, well done ROK
23 de fevereiro de 2021
For the real espresso connoisseur.
23 de fevereiro de 2021
Great coffee machine
Great coffee machine. Simple, easy and quick to use. Getting the ground size is key.
23 de fevereiro de 2021
Beautifully constructed
Beautifully constructed grinder & machine for perfect espresso. A joy to use!
23 de fevereiro de 2021
Highly recommended!
Amazing product. So impressed with the coffee it produces!
23 de fevereiro de 2021
Inconsistent grind size
The grind is very inconsistent even after trying to adjust the outer burr many times. The burr key came in faulty, and I got a replacement for it but that didn't fix the problem.
23 de fevereiro de 2021
It was very easy to order
It was very easy to order, and fast to arrive. The ROK coffee machine is great.
23 de fevereiro de 2021
Beautiful machine
Beautiful machine, feels very solid. It takes a little time to figure out how finely to grind the beans, but I'm really enjoying the experience of pulling my shots manually
23 de fevereiro de 2021
Amazing coffee!
Great service, amazing technology, and delicious coffee. It made the best Christmas present! Thank you ROK coffee
23 de fevereiro de 2021
Great coffee machine and customer service
Great coffee machine and customer service - When I needed a replacement piece, it arrived within the week free of charge.
23 de fevereiro de 2021
Ordered the Rok GC Espresso maker
Ordered the Rok GC Espresso maker, oak tamper and naked portafilter and all arrived promptly, well packaged and in perfect working order.
After a few months of use I have to say that I am impressed with the quality of the espresso produced and it easily trumps my old mid-range electric pump machine.
The naked portafilter is fun to use and has helped me master the process.
23 de fevereiro de 2021
In love with this machine
In love with this machine. So well made and the coffee it produces is top quality. Takes a little practice to get the perfect pull but well worth it. Got the grinder too which is a pleasure to use. Highly recommend.
23 de fevereiro de 2021
Just Great All Round
Fast delivery, stellar product - W1 pour over and pressurised basket for the ROK GC.
All good from these guys.
23 de fevereiro de 2021
Great no more to be said
23 de fevereiro de 2021
Great product and great service.
23 de fevereiro de 2021
Can’t be happier!!
The products are great and I’m really happy with them!!! And customer service is top notch!!!
22 de fevereiro de 2021
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