Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Ver mais
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Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Ver mais
A empresa respondeu
Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf m... Ver mais
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Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch di... Ver mais
There are only 4 stars because I emailed you guys about a possible double purchase, that my bank was showing, but you didn't reply. It's not a problem as only one amount of money was actually taken, b... Ver mais
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
2 Scala Street , W1T 2HN, London, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
If you want to learn to pull espresso shots manually this is the machine for you. The setup, routine and the thrill of pulling the perfect shot are there. Keep in mind it takes some practice and patience. I’ll use this machine always. Love it.
Excellent products that have enabled me to repair my grinder and upgrade my espresso machine. Fast delivery and all well packaged.
Coffee maker arrived very quickly. Really high quality machine, nice design and makes great espresso for a snip of the cost of an electric powered machine. And you get a bit of exercise too 👍
I ordered an W1 Pour Over device through the ROK website. It was shipped to me in the US on time with full tracking info. The unit itself works great. Very happy with the transaction and product. Would order through the site again.
Great product shipped and received very quickly.
I’ve tried lots of different ways to make my “perfect” cup of coffee. This does the trick!
Brill product, arrived with secure yet minimal packaging which is ace.
Would recommend.
I should add, the product is very beautiful, it isn't photogenic and thusly is far better looking on your counter-top than your pc screen.
Everything as described, good quality, quick delivery!
It was a pleasure to deal with. They ship really fast. I would recommended them to my friends
This is a beautiful item. Beautifully weighted and a pleasing mix of metal and wood.
Nicely packaged and delivered in fast time.
Fantastic, simple and cannot live without.
This is my second ROK which was purchased for my clinic. I am very pleased by this manual espresso maker and as a previous owner of several commercial electric espresso makers I am very familiar with the art of making great espresso. I also chose to purchase the optional ROK portafilters to compare the end product and am very impressed!
If you are on the fence about which manual espresso maker I would recommend the ROK. Yes, I have used other manual espresso makers but the simplicity of the ROK and end product won out for me. And, just as some of the electric machines I owned, altering your grind with a quality burr grinder, how fast you extract and the portafilter used can create a different taste making any espresso lover happy.
Good luck on your next cup, I know what mine will taste like!
Awesome product and quick delivery time. Tks
Thank you for making such a well crafted product. The new crema insert is great. Easy to install easy to clean works as it should. Shipping was very fast too.
Products are of very good quality, but were poorly packed. The glue of the cardbord product boxes didn‘t work, the boxes fell apart and the plastic bag all was shipped in arrived with a large hole, I had luck that nothing fell out during the shipping procces. Ihighly recommend the ROK products, but they should work on the europe shipping conditions with their carrier.
I've owned a couple Rok presses and a grinder
For years really love them it would be nice to get better info on when a upgrade comes out like the CG update. I just recieved the upgrade and am very happy with both the upgraded look and functionality.
Great communications and resolution after an issue with the product. Very happy with ROK customer service.
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