Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Ver mais
A empresa respondeu
Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Ver mais
A empresa respondeu
Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de bricolage, casa e jardim
- também em
- Fornecedor de escadotes
- Fornecedor de janelas
- Loja de materiais para telhados
Escrito pela empresa
We supply roof windows, skylights, loft ladders and many more!
Informações de contacto
Hearthcote Road, DE11 9DW, Swadlincote, Reino Unido
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4,6
Excelente
627 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent trouble free purchase
21 de julho de 2025
Resposta da RW4Y
Hi Gary, thank you for the great review.
The sales assistant was friendly and…
The sales assistant was friendly and provided the information I required. There was just a bit of a delay once I selected the part I needed, to receive the price and to place the order, otherwise no issues.
The part was received well packaged.
29 de julho de 2025
Resposta da RW4Y
Hi Gareth, thank you for the lovely review. We're glad our sales team was able to assist you with the part you needed.
The staff were very helpful.
10 de julho de 2025
Resposta da RW4Y
Hi Ann, thank you for leaving a lovely review.
Fakro window blinds
So easy to fit they look good at the fakro sky lights I hope these last as long as the old ones (23 years)
17 de julho de 2025
Resposta da RW4Y
Hi Arthur, thank you for taking the time to leave this great review. It's great to hear you're a returning customer, and your last windows lasted so long. If you ever need anything else, please don't hesitate to get in touch :)
Window handle
Everything went well with the window handle I ordered. Your staff made sure I got the right one and they replied to my e mails promptly too.
16 de julho de 2025
Resposta da RW4Y
Hi Robert, thank you for taking the time to leave this lovely review. We're glad the handle fits well!
Good quality product and support
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolve questions from the fitters.
30 de junho de 2025
Resposta da RW4Y
Thank you Mark for the great review! Roller shutters are a great investment.
Great product and a great price
Great product and a great price and was delivered very quickly.
11 de julho de 2025
Resposta da RW4Y
Thank you Colin :)
excellent product at a fair price
excellent product at a fair price. Delivery was quick and within the time frame stated. Installation instructions, online videos and live technical support were helpful
27 de junho de 2025
Resposta da RW4Y
Hi Mark, thank you for the great review. We're glad you found all our information easily and that it was helpful.
Faultless Experience
The item I purchased was good quality and at a reasonable price. Excellent service all round. I would certainly recommend to friends and family.
6 de julho de 2025
Resposta da RW4Y
Thank you for the great review and recommendations :)
Extremely Satisfied Customer
Great service, easy to use website and kept informed on the progress of my order. The Fakro solar powered roller shutters I ordered are good quality and were very easy to fit, even for a relative DIY novice such as myself, using the simple to understand pictorial installation instructions. I am an extremely satisfied customer.
30 de junho de 2025
Resposta da RW4Y
Thanks Jeff, that is great to hear! Our roller shutters are a great investment.
Sub standard and very expensive.
The product came with visible damage, it did not fit my window either and it was very expensive.
30 de junho de 2025
Resposta da RW4Y
Hi Daniel, thank you for you feedback. We have looked into your comment and can see that you have no contacted our customer service team in regards to your damaged items.
Our items do pass through a busy parcel network, and very occasionally damages do occur.
That's why we have a policy in place where all damages are to be reported within 48 hours, and a replacement can be sent out.
Please can you forward images of the way the item arrived to you so we can look into this for you and arrange a replacement. Please send these to sales@fakrogb.com.
Excellent service and great product
Used the company twice now and both times great! Product very good and was kept in touch re progress. Arrived on time and in good condition. I've been very impressed and would highly recommend them and will be using them again if required.
26 de junho de 2025
Resposta da RW4Y
Hi Tony, thanks for the great review. Great to hear about your positive experience!
The help and follow up call from thd…
The help and follow up call from the lovely lady who answered my phone enquiry
24 de junho de 2025
Resposta da RW4Y
Thanks John for the great review
Resposta da RW4Y
Thanks for the great review.
The products and after service are the best available!
The products and after service are beyond reproach. You will not get any better!
17 de junho de 2025
Resposta da RW4Y
Thank you for the great review! It's fantastic to hear.
Resposta da RW4Y
Thank you for the great review!
The technical support was awesome
My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to set up the new controller. In desperation I phoned the company again and the Tech guy was brilliant. Courteous, patient and couldn’t be more helpful. Controller working beautifully and so needed during the heatwave.
20 de maio de 2025
Resposta da RW4Y
Hi, thank you for this great review! We're glad to hear our team was able to help you every step of the way :)
Great sales team help
Very helpful sales team helped me match my new window with my existing-just took a while to respond
5 de junho de 2025
Resposta da RW4Y
Hi Darren, thank you for the great review. We do aim to get back to your enquiry within 48hrs (often sooner), or you can call our customer service team directly to get an instant response. Sometimes we have to speak to external companies that may delay this - sorry for the inconvenience this may have caused.
Resposta da RW4Y
Hi Debra, thank you for the lovely review.
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