Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Ver mais
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Leia as opiniões dos outros
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Ver mais
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Ver mais
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Informações de contacto
Unit 11, Westfield Road, CH44 7HX, Wallasey, Reino Unido
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Excelente
835 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A personable engineer called George who…
A personable engineer called George who took time and care to sort my wheelchair.
11 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Kim, thank you for your review. We're pleased to hear George took the time and care to resolve the issue with your wheelchair. We'll pass your feedback on to George and his local manager.
Good job Sean
I am unlucky to have problems with my wheelchair pretty often and with Ross Care when they send out Sean I know I’m in safe hands,.
He is very thorough,very polite,takes his time and generally does an excellent job.
I generally think there is no job he cannot do.
He is very professional kind and considerate to my property.
Good job Sean thanks
14 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Neil, thank you for your review. We're delighted to hear Sean continues to provide such thorough and professional support. We'll ensure your feedback is shared with Sean and his local manager.
Just had a visit from Simon (wheelchair…
Just had a visit from Simon (wheelchair Technician) who was very friendly, repaired my daughter’s wheelchair in no time as he did a few weeks ago and this time he also helped me with another issue that we had with the wheelchair.
Smashing Job🌟
9 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Andrew, thank you for your review. We're pleased to hear Simon was able to resolve the issues with your daughter's wheelchair. We'll make sure your feedback is passed on to Simon and his local manager.
Nigel came today and fixed my annoying…
Nigel came today and fixed my annoying squeak and fitted new arm rests (including all my bags).
All done on the drive in the sun.
Thank you very much Nigel 👍
8 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Daryl, thank you for your review. We're delighted to hear Nigel was able to resolve the issue and fit the new arm rests. We'll pass your feedback on to Nigel and his local manager.
Lovely friendly chap
Lovely friendly chap, explained in detail everything and answered any questions I had. Was a pleasure to meet
5 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Roxanne, thank you for your review. We're pleased to hear you found the visit friendly and helpful.
Good communication about what needed to…
Good communication about what needed to be fixed and when he could attend. Resolved the problem quickly and efficiently.
2 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Ian, thank you for your review. We're pleased to hear the issue was resolved quickly and communication was clear throughout.
First class service from Hugh …
Hugh was a very pleasant and extremely helpful man and was very efficient and quick at his job. In my opinion he is a great asset to Ross Care
3 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Colin, thank you for your review. We're delighted to hear Hugh provided such helpful and efficient service. We'll ensure your feedback is shared with Hugh and his local manager.
I am the site manager for the nursing…
I am the site manager for the nursing home. Had a non functioning resident chair. Within 2 hours Terry Tunesi arrived. It was not the predicted fault (charger) terry went right through the chair and found a simple user error issue. Great service left the chair working and showed me how to check it in the right mode. Thanks.
5 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Gary, thank you for your review. We're pleased to hear Terry quickly identified the issue and got the chair working again. We'll pass your feedback on to Terry and his local manager.
Great service amazing person all…
Great service amazing person all rounder kind and respectful guy
4 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Aaron, thank you for your review. We're delighted to hear you received such great service.
Very grateful to have Hugh looking after my wheelchair
Hugh is always polite, friendly, knowledgeable and efficient. He makes sure that everything is as it should be with my wheelchair and takes care of anything that needs attention.
4 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Clare, thank you for your review. We're pleased to hear Hugh continues to provide knowledgeable and reliable support. We'll ensure your feedback is passed on to Hugh and his local manager.
Sean Taylor was very approachable
Sean Taylor was friendly, kind, knowledgeable and efficient. He explained everything, was respectful and very helpful throughout his visit.
I would recommend Sean from Ross Care to visit anytime due to his kind approach.
Thank you Sean ☺️
3 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Heather, thank you for your review. We're delighted to hear Sean provided such friendly and helpful support throughout his visit. We'll make sure your feedback is shared with Sean and his local manager.
Very good
Very good, very helpful, went above and beyond the extra mile and I love the new tyres on my chair - thank you Simon for fitting them!
2 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Alice, thank you for your review. We're delighted to hear Simon went above and beyond and that you're pleased with the new tyres. We'll make sure your feedback is shared with Simon and his local manager.
Fantastic service good quality equipment
Fantastic service very knowledgeable and professional engineer
Great equipment simple and easy to use
Very good quality
2 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Adrian, thank you for your review. We're pleased to hear you found the service professional and the equipment easy to use.
Ross Care engineer explained how to use…
Ross Care engineer explained how to use the product very carefully and clearly.
2 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Sandhya, thank you for your review. We're pleased to hear the engineer explained everything clearly and helped you feel confident using the equipment.
POLITE FRIENDLY & KNOWLEDGABLE
Terry Tunesi polite, friendly, accommodating, patient, understanding & relaxed. He waited until we were ready to hoist Mum into the chair fot him to make necessary adjustments. He made Mum laugh. Reassured any issues even small please call and he will attend within 24hrs.
Great experience.
1 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi Mikelj, thank you for your review. We're delighted to hear Terry provided such friendly, patient and reassuring support. We'll make sure your feedback is shared with Terry and his local manager.
Speedy puncture repair.
I had a puncture on my wheelchair tyre. I phoned Ross Care and spoke to Lowenna. She said she would talk to her engineers and get back to me. Within 10 minutes she called and told me that Sean Taylor would come to my home as soon as possible. Sean then phoned and said he was on his way. He arrived and changed my tyre's inner tube and checked and pumped up my other tyre. From calling Ross Care to fixing my tyre it was only about an hour. What great service. Well done Sean Taylor and Ross Care.
1 de junho de 2026
Opinião espontânea
Resposta da Ross Care
Hi, thank you for your review. We're delighted to hear Lowenna and Sean were able to respond so quickly and resolve the issue within such a short timescale. We'll ensure your feedback is shared with them and their local manager.
Giovanni was just brilliant
Giovanni was just brilliant. He comes for a second time and knows exactly what the problem is. He was extremely quick but accurate and precise and really very friendly!
Very professional service!
Thank you for the quick response 🙏🏻
You saved our weekend! 🌺
30 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Nadya, thank you for your review. We're delighted to hear Giovanni was able to quickly identify and resolve the issue whilst providing such professional service. We'll make sure your feedback is shared with Giovanni and his local manager.
Gary Thompson
Gary Thompson - Ross wheelchair services - excellent.
He turned up bang on time, nice introduction and easy style. Knew the opportunities but checked as well on the visit - made the repair quickly and efficiently and took note of further action required and ordered the parts.
Good job Gary - thank you 😀
27 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Martina, thank you for taking the time to share your feedback. We're delighted to hear that Gary arrived on time, completed the repair efficiently and kept you informed throughout the visit. I'll be sure to pass your kind comments on to Gary and the local management team.
Thank you, Sean Taylor
My chair had cut out completely. I rang rosscare and they sent Sean Taylor straight out. He was able to find the fault and fix it and fixed a few minor faults he found too. Excellent engineer. Gave accurate eta and made sure I was set up in the chair again before he left. Rosscare usually provide an excellent service.
28 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Thank you for your review. We're pleased to hear that Sean was able to attend promptly, resolve the issue and ensure your chair was fully operational before leaving. I'll make sure your lovely feedback is shared with Sean and the local management team.
Worse than the NHS service
This company have replaced NHS wheelchair services in Durham.
My family member passed away recently.
It's painful seeing her empty chair. We have been told to contact Ross care to collect it.
They never answer the phone.
27 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Thank you for sharing your feedback. Firstly, please accept our sincere condolences for your loss. We're sorry to hear about the difficulties you've experienced arranging the collection of the wheelchair and appreciate you bringing this to our attention. We would like to look into this further, so please contact us via complaints@rosscare.co.uk with your details and reference your review. I'll also ensure your feedback is shared with the local management team.
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