Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Ver mais
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Leia as opiniões dos outros
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Ver mais
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Ver mais
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Informações de contacto
Unit 11, Westfield Road, CH44 7HX, Wallasey, Reino Unido
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Excelente
835 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Strange how almost all reviews start…
Strange how almost all reviews start with drivers name, almost like it's been driven by a scanner at the end of a delivery, forced 5 star whilst stood in front of the service user is so disingenuous. You should be ashamed and have flagged this practice as the date of the system scanner update is clear.
27 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hello, thank you for providing feedback. Our engineers do proactively request optional feedback, and where possible, aim to capture names so that managers can follow up (whether that's to recognise good practice or investigate issues if they occur). If you have, however, been subject to any pressure, this is a serious matter which we would want to investigate. Please email any details to complaints@rosscare.co.uk to enable us to explore this further.
Gary Thompson visited me today
Gary Thompson visited me today, he was courteous and polite, I found him proficient repairing my wheelchair, also a pleasure having him come to visit.
26 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Simon, thank you for your review. We're delighted to hear that Gary was courteous, professional and able to repair your wheelchair efficiently. I'll be sure to pass your kind feedback on to Gary and the local management team.
Gary listened and once he was done he…
Gary Thompson listened and once he was done he explained what caused the problem and how he fixed it. That was valuable info
26 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Banny, thank you for taking the time to leave a review. We're pleased to hear that Gary listened to your concerns and clearly explained both the cause of the issue and the repair he carried out. I'll make sure your feedback is shared with Gary and the local management team.
Hugh was very friendly
Hugh was very friendly, punctual and quick and efficient with the repair if th wheelchair. Let us know when he was his way to us so we could have the chair ready
22 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Liam, thank you for your review. We're pleased to hear that Hugh was friendly, punctual and able to complete the repair quickly and efficiently. I'll ensure your kind comments are passed on to Hugh and the local management team.
Service with empathy
Gary Thompson visited our services to repair a wheelchair.We knew that probably needs new part and he confirmd our suspicions.
Whoever,it was very important for our resident to use the wheelchair in the weekend so when we explain that to Gary,he found a temporary and safe solution to our problem until the part arrives.He shown empathy and understanding and those are very good qualities for a person in his position,who is dealing with people in care.Thank you so much Gary
21 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Poppy, thank you for sharing your experience. We're delighted to hear that Gary showed empathy and understanding while finding a safe temporary solution to support your resident until the replacement part arrives. I'll be sure to pass your lovely feedback on to Gary and the local management team.
Every thing went very well
Every thing went very well, a very nice and friendly gentleman explained everything very well and made sure Allan was happy and comfortable with his new wheelchair .Thank you
22 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Valerie, thank you for your review. We're pleased to hear that the delivery went smoothly and that everything was explained clearly to Allan, ensuring he was comfortable with his new wheelchair.
Hugh is always helpful
Hugh is always helpful, friendly and welcoming.
He is very professional and knowledgeable
22 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Donna, thank you for taking the time to leave a review. We're delighted to hear that Hugh was helpful, friendly and professional throughout your visit.
Thank you Gary
Gary Thompson helped my wife out of a real emergency, he was quick to arrive, and very friendly and extremely helpful! Great guy!
22 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Ekow, thank you for your review. We're pleased to hear that Gary was able to respond quickly and help your wife during an emergency. I'll make sure your kind feedback is shared with Gary and the local management team.
I needed my camber adjusted on my chair…
I needed my camber adjusted on my chair and Darren was excellent, swift, professional, and very easy to talk to!
22 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Lily, thank you for sharing your feedback. We're delighted to hear that Darren was professional, efficient and easy to talk to while carrying out the adjustment to your wheelchair. I'll be sure to pass your comments on to Darren and the local management team.
Wheelchair services
Sean Taylor came to service my sons wheelchair he was on time and efficient and found him to be very polite and keeps my son wheelchair in good working order
20 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Sharon, thank you for your review. We're pleased to hear that Sean arrived on time, carried out the service efficiently and helped keep your son's wheelchair in good working order. I'll ensure your feedback is shared with Sean and the local management team.
Sean Taylor was amazing really caring…
Sean Taylor was amazing really caring and helpful made sure my mum was ok and comfortable talked her through everything couldn’t ask for better service
20 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Heidi, thank you for taking the time to leave a review. We're delighted to hear that Sean provided such caring and helpful support. I'll make sure your lovely feedback is passed on to Sean and the local management team.
Hugh was very professional told me…
Hugh was very professional told me what he was doing excellent customer service
19 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Tula, thank you for your review. We're pleased to hear that Hugh provided professional service and kept you informed throughout the repair. I'll be sure to share your feedback with Hugh and the local management team.
Excellent service
Terry was very thorough. He made sure I was satisfied with his repair and asked if there was anything else he could help with A+ Appointment was easy to make and manage when I needed to change the date.
19 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Sarah, thank you for sharing your experience. We're delighted to hear that Terry was thorough, helpful and ensured you were completely satisfied with the repair. I'll make sure your kind comments are passed on to Terry and the local management team.
Satisfactory and a job well done by…
Satisfactory and a job well done by Gary Thompson
19 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Zaynab, thank you for your review. We're pleased to hear that Gary completed the work to your satisfaction. I'll ensure your feedback is shared with Gary and the local management team.
New Wheelchair delivery
Sean Taylor came today the 18th May to deliver my husbands new wheelchair. My husband was transferred on to his new chair and from then on Sean asked my husband what adjustments he wanted the arms put back abit the legs lengthened the head rest adjusted the roho cushion pumped up
And equalised . Nothing was too much trouble . Sean was diligent in all the work he carried out.He is a polite and a nice chap who goes over and above to do his job.he left our house with a big smile on my husbands face looking comfortable and happy.thankyou
18 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Osborne, thank you for taking the time to leave such detailed feedback. We're delighted to hear that Sean took the time to make all the necessary adjustments and ensure your husband was comfortable and happy in his new wheelchair. I'll be sure to pass your lovely comments on to Sean and the local management team.
Excellent service from start to finish
Excellent service from start to finish! The wheelchair delivery was done by Gary Thompson and was incredibly fast, professional, and well organized. The driver was very polite and helpful, and the wheelchair arrived in perfect condition. Communication throughout the whole process was clear and reliable. I truly appreciate the care and efficiency — highly recommended for anyone looking for dependable wheelchair delivery service.
18 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Thank you for your review. We're delighted to hear that Gary provided a fast, professional and well-organised delivery experience, and that communication was clear throughout. I'll make sure your kind feedback is shared with Gary and the local management team.
Man who came to fix my wheelchair did a…
Man who came to fix my wheelchair did a brilliant job of his friendly thank you.
18 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Thank you for your review. We're pleased to hear that the repair was completed successfully and that our engineer provided such friendly service.
Excellent service
Engineer was very polite and professional. Problem with my son’s wheelchair was solved efficiently. Excellent service!
18 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi David, thank you for taking the time to leave a review. We're delighted to hear that the issue with your son's wheelchair was resolved efficiently and professionally.
Giovanni was polite and explained what…
Giovanni was polite and explained what was required and duration of time regarding parts needed.
Very pleasant and informative
15 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Thank you for your review. We're pleased to hear that Giovanni kept you informed throughout the visit and clearly explained the next steps regarding the required parts. I'll be sure to pass your kind comments on to Giovanni and the local management team.
Good service
Terry who picked up the wheelchair was very helpful and respectful.
Also the lady who arranged the pickup was very helpful and proactive.
14 de maio de 2026
Opinião espontânea
Resposta da Ross Care
Hi Graham, thank you for sharing your feedback. We're delighted to hear that both Terry and our office team were helpful, respectful and proactive in arranging the collection. I'll ensure your kind comments are shared with Terry and the local management team.
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