The product (150mm log roll 4 packs)seems excellent, much more substantial than several others i looked at in well known DIY and gardening stores. Only time will tell how long they last. Delivery cou... Ver mais
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Leia as opiniões dos outros
Found this company on line so look a chance but wow I have been nothing but impressed Customer care great Delivery really prompt Product quality and value for money 10/10
Easy to find the correct size on the website which was incredibly detailed. Fast delivery. High quality product which compliments & covers my Rowlinson garden furniture perfectly.
To be honest, I was disappointed with the quality of the product. The seat bench was warped, which made it difficult to put together, then one piece of wood had cracks in it and when we tried to screw... Ver mais
Informações sobre a empresa
- Loja de móveis
- também em
- Centro de jardinagem
- Edifícios para jardim
- Loja de mobília ao ar livre
- Loja de móveis de jardim
Escrito pela empresa
A family business that has been trading in timber since 1926. With over 95 years of manufacturing knowledge and experience, you can be confident that our products are constructed to the highest standard and from the finest materials available. Leveraging decades of timber expertise and a commitment to innovation, Rowlinson Garden Products stands as the leading UK manufacturer and importer of garden buildings, structures, and furniture. With over 400 products ranging from classic to contemporary designs, we're sure you'll find what you need to enhance your outdoor space. Discover the very best for your garden with Rowlinson.
Informações de contacto
Green Lane, Wardle, CW5 6BN, Nantwich, Reino Unido
- 01829 261 121
- sales@rowgar.co.uk
- rowlinsongarden.co.uk
4,3
Excelente
94 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 10% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
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Efficient and helpful customer services
Efficient and helpful customer services
20 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're pleased to hear that you are happy with the service provided by our Sales Team following your recent order from Rowlinson.
If you ever have any other product feedback or queries, then please do not hesitate in getting in touch with our Sales Team who will happily assist you.
Kind regards,
Rowlinson Garden Products
I had a good experience here
I had a good experience here. I ordered an item but I wanted to return them. The return was approved and collected within a week. Thank you for sorting it out so quickly. I will order again in the future with confidence.
15 de maio de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're grateful that you took the time to leave a review despite returning your item. However, we hope that we're at the forefront of your mind when you're next making a purchase for your garden.
Kind regards,
Rowlinson Garden Products
Rowlinson Recommended
I bought a garden table and six chairs from Rowlinson. The quality of the table and chairs is very good, considering the price. I expect this robust garden furniture to last for many, many years.
The speed of delivery bettered the estimate I'd been given. Rowlinson is Recommended!
15 de maio de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're delighted that you are pleased with the quality, price and delivery of your recent order from Rowlinson. We hope that we're at the forefront of your mind when you're next making a purchase for your garden.
If you ever have any other product feedback or queries, then please do not hesitate in getting in touch with our Sales Team who will happily assist you.
Kind regards,
Rowlinson Garden Products
Good quality pla09nters
The planters are a well made quality product which suited my requirements exactly.
9 de maio de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're pleased to hear that you are happy with the planters that you recently purchase from Rowlinson. If you ever have any other product feedback or queries, then please do not hesitate in getting in touch with our Sales Team who will happily assist you.
Kind regards,
Rowlinson Garden Products
We purchased the Hemsway 2 seater bench…
We purchased the Hemsway 2 seater bench along with the Ascot folding table both arrived very quickly, much less time than quoted. We are really pleased with the look and quality and the bench is very comfortable .
The assembly of the bench was quite easy but I would suggest using some lubricant on the screws, I used a touch of washing liquid , also be careful that you put the seat the right way up they are guide holes make sure they are on the bottom.
Very pleased with both products and the customer service I requested a replacement screw as I had damaged one and it arrived in a couple of days.
2 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your fantastic five star review! We're thrilled to hear that you are happy with your Hemsway Bench and Ascot Table, as well as the speed of delivery and customer service. We hope we're at the forefront of your mind the next time you're making a purchase for your garden.
If you ever have any other product feedback or queries, then please do not hesitate in getting in touch with our Sales Team who will happily assist you.
Kind regards,
Rowlinson Garden Products
Nice bench!
A really nice, strong bench at a reasonable price. Arrived quickly and not too bad to put together single handedly.
15 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're pleased that you are happy with your new garden bench - we hope it is a comfortable outdoor seating solution in your garden for many years to come.
If you ever have any other product feedback, or have any queries about your purchase, then please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Dreadful service
Ordered a shed and waited in all day for it. Eventually in the evening I received an email to say it had been delivered with a photo of it at my front door. However, when I went to check, it wasn’t there, so either the driver took it or it was stolen. When I contacted Rowlinson, they took no responsibility and just told me to go to the police. Absolutely shocking service and wish I’d read the reviews here before purchase, as I am left out of pocket and without shed.
24 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear Customer,
Thank you for taking the time to leave a review and we are truly sorry that you had a bad experience with your order from Rowlinson. We understand how frustrating this is for you.
Our records showed the order as delivered, with a delivery photograph provided by the carrier. When a customer reports a missing delivery, when there is a proof of delivery image, we advise contacting the police where theft is suspected, as this helps create an official record that can support any subsequent investigation. However, we recognise that this advice alone may have left you feeling unsupported, and we apologise for this.
If you would like to discuss this further please get back in touch with our Sales Team who will assist you to the best of their ability with this issue.
Kind regards,
Rowlinson Garden Products
Garden furniture set
Quick delivery and lovely item exactly as it's advertised online
6 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're thrilled to hear that you are pleased with your new garden furniture set - we hope it brings you many years of enjoyable al fresco living.
If you ever have any other product feedback, or have any queries about your purchase, then please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Product arrived on time
Product arrived on time
Great quality
Easy build instructions
Second one of this type didn’t disappoint
18 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your brilliant 5 star review! We're delighted to hear that you were pleased with the delivery and quality of both the product and the instructions. We also greatly appreciate your repeat business!
Should you have any other product feedback, or queries about your purchase, then please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
The furniture looks great
The furniture looks great. And great value too
It took me about 45 minutes to put the table together. Maybe it’s me but a little more detailed set of instructions would have been helpful
12 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your five star review! We're pleased to hear that you are happy with your new furniture set, and we can definitely look to improve the instructions as we constantly strive to improve customer experience.
If you ever have any other product feedback, or have any queries about your purchase, then please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Straightforward ordering and Excellent product!
Ordering was straightforward, delivery was quick although there was some confusion with delivery over Easter weekend but that was quickly resolved by a telephone call. I am extremely pleased with the mini hardwood greenhouse. Easy to assemble and it seems very sturdy.
10 de abril de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your brilliant 5 star review! We're delighted to hear that you're happy with your Hardwood Mini Greenhouse and that the confusion over delivery was quickly resolved. We hope that your Greenhouse is a useful fixture in your garden for many years to come.
If you ever have any other product feedback, or have any queries about your purchase, then please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Good Quality Mini Green House
Recently received & assembled a Mini Green House.
Arrived in very good time & was straightforward to assemble.
Looking really well made & should serve its purpose ideally.
28 de março de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear customer,
Thank you for your four star review! We're pleased to hear that you're happy with your Mini Greenhouse, we hope it is a useful fixture in your garden for many years to come.
If you ever have any other product feedback, or have any queries about your purchase, then please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Rowlinson Premier Range shed shiplap splitting
Ordered a Rowlinson Premier Range 10ft x 8ft Wooden Apex Garden Shed via Robert Dyas in October 2024. After only 18 months the shiplap cladding is starting to split. Not good quality.
24 de março de 2026
Opinião espontânea
Arbor for my garden
I was impressed with the speed of delivery. Ordered on the 12, arrived early morning of the 13th, was put up in my garden on the 14th of Feb. The quality of the Arbor 'Kashmir' is very good. All the screws and instructions were included and made assembly easy. Good value, good quality, fair price.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear Customer.
Thank you for your amazing five star review! We're delighted to see that you were happy with the speed of the delivery as well as the quality of your Kashmir Arbour - we hope that this is a fixture of your garden for many years to come.
If you ever have any product queries or other feedback, please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Great price and prompt delivery
Great price and prompt delivery. Easy to assemble and made of very good quality timber. It's the second one we have had and no problems with the first one which is six years old.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear Customer,
Thank you for your five star review! We're pleased to hear that you were pleased with the price and delivery of your purchase, as well as the assembly and quality. We hope that we're at the forefront of your mind when making your next outdoor purchase!
If you ever have any product queries or other feedback, please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Vienna sofa set with coffee table plus protection cover
I ordered the Vienna Sofa set which included the glass top coffee table. I also ordered a protection cover on 22nd January 2026 Order delivered on 26th January 2026. . The delivery was first class informed each stage of time of delivery. The sofa set was even better than I expected with lovely thick cushions. The main reason for picking this set was because it has an aluminium frame which last so much longer than a steel frame. The customer service was first class as I wanted to know which protection cover fitted this model. No waiting for phone to be answered and information given straight away. I have ordered quite a few pieces of garden furniture direct from them and all still in good condition. As for price the best on market as some quoted over a £1000
22 de janeiro de 2026
Opinião espontânea
Resposta da Rowlinson Garden Products
Dear Customer,
Thank you for your brilliant five star review! We're delighted to hear that you're pleased with your Vienna Set and hope that you get many years of enjoyment out of it.
If you ever have any product queries or other feedback, please feel free to get in touch with our Sales Team who will be happy to assist.
Kind regards,
Rowlinson Garden Products
Log store that isnt fit for purpose.
I purchased the Large Log Store (Code: LOGLRG1). Where the two roof pieces join in the middle rain comes in the middle. So despite it saying on the product listing - 'The Rowlinson large log store is perfect for making sure your logs and sticks stays dry and aired. ' and 'Keeps Logs Dry and Aired' it does not. I emailed for advice and the customer service agent Alex informed me that this log store would never keep logs dry! So false advertising and selling a product thats not fit for purpose. If i had known that this log store doesnt keep logs dry i never would have purchased it. Now i have over £200s worth of logs that were dried for over a year that are now wet and i cant use them. The customer service was shocking, no apology and just a horrible level of arrogance. I have been buying Rowlinson products for years, but this has seriously put me off buying anything from them again. Horrendous.
26 de janeiro de 2026
Opinião espontânea
Dreadful
Bought a garden gate, had a nail sticking out of it.
Customer service was shocking, no apology.
Image on listing made the wood used look finished but it's anything but that.
Avoid
3 de dezembro de 2025
Opinião espontânea
Dreadful
Dreadful, dreadful, dreadful. Bought a bench through B&Q but supplied by Rowlinsons. Bought in May, by October had lost lots of the stain. Reported it to B&Q who sent an email to Rowlinsons. Alex wrote back and said it should be treated every 12 months, it was 6 months old!! And that rain could affect the stain. When I explained it hadn’t been wet Linzi replied saying sun could also affect the stain. It was 6 months old!! Rung them and was lucky enough to speak to Linzi who told me it had lost its colour because we had been sitting on it!!!! Not a joke that’s what she said. Refused any other help. Joke of a company and customer service completely non existent, hope B&Q drop them as a supplier as soon as possible
20 de novembro de 2025
Opinião espontânea
Awful after-sale service
Awful after sale service, I asked to move my delivery for 3 min up the road they said they will cancel the delivery. mind you this was for a shed needed urgently for a business.
Message to the management: if you aren't customer oriented and train your staff, and your delivery drivers to be nice to people after you take the money you will kill your chance to to get repeat customers.
18 de novembro de 2025
Opinião espontânea
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