Marie should run all registration services, she is SO efficient and knowledgeable and goes straight to a solution. If only all companies could have people like Marie answering the phone how easy wou... Ver mais
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I was really struggling trying to navigate the website to update 1 puppies name and change 2 puppies ownerships... Until I called, yes it took a while to get through but do make time... when I final... Ver mais
A empresa respondeu
Gloria made a nerve racking experience a total breeze for me, in helping me change my dogs ownership to add my sister as a joint owner. Very much appreciated. Kind regards. Mr Simon Ambler.
A empresa respondeu
Gloria who I spoke to was fantastic. She talked me through everything and registered my litter while I was on the phone. She is an absolute credit to your organisation. Litter registered and registrat... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It’s dogs who bring joy, enrich our days, and ultimately rule our lives. They are the ones that we would do anything for. From everyday health to lifelong protection, from wagging tails to winning rosettes, the Royal Kennel Club is here to honour dogs with the care, distinction and happiness they deserve. Today, and for generations to come, we are: At their service
Informações de contacto
Gatehouse Way, HP20 1RY, Aylesbury, Reino Unido
- 01296318540
- royalkennelclub.com
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Fab customer service
I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.

Resposta da Royal Kennel Club
Litter registration
I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.

Resposta da Royal Kennel Club
Marie was very helpful and efficient
Marie was very helpful and efficient. She resolved my problem quickly and effectively.

Resposta da Royal Kennel Club
She was super polite helpful and nice
She was super polite helpful and nice

Resposta da Royal Kennel Club
The advisor Natalie
The advisor Natalie, was professional and friendly, took time to understand the problem I was having and found the solution. She was absolutely brilliant and world make me confident to use and recommend the kennel club.

Resposta da Royal Kennel Club
I was enquiring about my litter…
I was enquiring about my litter registration today, Liv was great, and got straight onto and got it processed.
Thank you.

Resposta da Royal Kennel Club
Marie was exceptionally helpful
Marie was exceptionally helpful. Knowledgeable and cheerful. A very nice phone call

Resposta da Royal Kennel Club
Contacting from overseas I wrongly…
Contacting from overseas I wrongly anticipated a stressful time The kennel club were so helpful and so quick to respond it is very much appreciated
Well done

Resposta da Royal Kennel Club
Quick to answer the phone.
Quick to answer the phone. Really helpful when giving advice.

Resposta da Royal Kennel Club
Not happy
Im not the kind of person to complain but me and my family took our dog, Oakley, to kennel club thinking it would be a nice place for our dog to go to whilst we went to Dorset for 2 days. It looked cosy and comfy indoors, but little did we know, there was another part to this place. We had bones for our dog as he is a labrador and needs something to chew. But this is where it gets frustrating. So, we collected our dog after being on holiday and we came back to him looking terribly tired and a sore throat from barking. It was obvious that he didn't enjoy this experience and had been lied to because he hadnt been given his bones that he BIT THROUGH HIS HARNESS!!!! Not happy and won't be leaving our dog here with people who dont know how to really look after dogs that need more attention than they thought

Resposta da Royal Kennel Club
Marie was fantastic patient and…
Marie was fantastic patient and helpful. Great experience speaking to someone over the phone today for the first time. she made me feel at ease she was very knowledgeable. 5star *****

Resposta da Royal Kennel Club
Great customer service
Great customer service. Liv happy to help guide me through the process to ensure that I have what I need quickly. Thank you so much for your support.

Resposta da Royal Kennel Club
Merging accounts
Rang up and advisor listened to the problem about email address and happily helped and got it sorted aswell contacting another department for me thank you again for your help

Resposta da Royal Kennel Club
loren…an asset.
Spoke with a lady called loren today,she was absolutely fantastic,nothing was too much trouble for her,dealt with my enquiry perfectly,she was a pleasure to deal with.

Resposta da Royal Kennel Club
Query sorted
Today I had a query regarding an import registration, I spoke to Loren who was extremely helpful and knowledgeable.
She helped me with my initial enquiry and then sorted another problem that I merely mentioned briefly.
I’m very grateful for the help and advice

Resposta da Royal Kennel Club

Resposta da Royal Kennel Club
I found Gloria very helpful and…
I found Gloria very helpful and understanding to my situation with my dog She’s very helpful and put me through to the right department that I needed to speak to.sort things out 😄

Resposta da Royal Kennel Club
Marie was very knowledgeable and was…
Marie was very knowledgeable and was able to guide me in the right direction.

Resposta da Royal Kennel Club
Gary was very polite
Gary was very polite, professional, helpful and generally pleasant to interact with

Resposta da Royal Kennel Club
A very professional,,clear and helpful…
A very professional,,clear and helpful service...I highly recommend....

Resposta da Royal Kennel Club
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