Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
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Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Ver mais
A empresa respondeu
I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Ver mais
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The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Ver mais
A empresa respondeu
The assistant could not have been more helpful. She resolved the problems I was having and guided me through registering my puppies.
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Reino Unido
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Respondeu a 77% das suas opiniões negativas
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Very helpful; and emailed over important export registration immediately

Resposta da The Royal Kennel Club
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club

Resposta da The Royal Kennel Club
Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.

Resposta da The Royal Kennel Club
Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.

Resposta da The Royal Kennel Club

Resposta da The Royal Kennel Club
staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.

Resposta da The Royal Kennel Club
Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤

Resposta da The Royal Kennel Club
Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you

Resposta da The Royal Kennel Club
I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!

Resposta da The Royal Kennel Club
Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie

Resposta da The Royal Kennel Club
Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges
I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.
I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.
Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!
Nicely done Marie!

Resposta da The Royal Kennel Club
Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance

Resposta da The Royal Kennel Club
I spoke to Marie, who was very helpful, informative and patient.

Resposta da The Royal Kennel Club
Gary was amazing. Extremely informative, patient and professional. I would have no hesitation in recommending the Royal Kennel Club on the basis of this excellent service. Thank you Gary

Resposta da The Royal Kennel Club
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of issues on the KC web site with two joint accounts together with a third that had not been resolved. This complicated matters but Olivia sorted it all out and my initial enquiry was addressed with the registration completed. Olivia was a credit to the KC.
(p.s. the telephone on hold music is 'bluesy', calming and much better than others).

Resposta da The Royal Kennel Club
Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club can help and to advice that will benefit myself and my young litter so much. I have NEVER had a bad experience or phone conversation with any1 at the kennel club. I really can't compliment them enough. As a 1st time breeder I am still learning and they have been so helpful

Resposta da The Royal Kennel Club
Ella was extremely helpful and resolved registering my litter over the phone . I had followed the KC advice on timings for registering my litter but this potentially meant the litter wouldn’t be registered by the time they left me . Not ideal !!!

Resposta da The Royal Kennel Club
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