Samos Jewelry Opiniões 

Low quality products that broke within weeks of receiving. Replacement product also broke in same manner after which a refund was sought due to the product not meeting expectations.
Samos initially offered a 30% refund, followed by a 50% refund but refused to refund full amount unless product shipped back to a French address that is a countrywide rural residence. Then went completely silent and refuse to answer further emails.
Absolute sham of a business profiting from dirt cheap, grossly inflated, low quality Chinese items.
Do not trust at all despite their non-stop buy one get one free sales - simply buy the items yourself from Temu/AliExpress.

I have purchased two orders from Samos and the products are fabulous. They look great and are hard wearing. My last order came with a damaged product. Communications with customer service were quick and they have rectified the issue to my full satisfaction. I will be buying more products from them and would recommend them as a buyer.

forget about ever getting a refund. all that will happen is infinite run around from bots. stay away from Samos

They say that there is customer service and guarantees, but there is not.
The Jewellery drops to bits after a few months, and nobody responds to emails

Don’t waste your money on them

Fascinating shop! Great customer service with prompting response.
Definitely recommend it. all the best!
Happy customer 😊

Great customer service! Also nice packaging and a nice quality bracelet can’t wait to wear it!

High quality stylish bracelets. Had an issue with sizing and they promptly fixed it. Highly recommended.

Excellent customer support, fast delivery and great service would highly recommend Samos to anyone!!

The bracelets were lovely and look good on. Well made and nice finish.
But what stood out to me was the after care. I ordered a size too small on a bulk order. Not only did they offer to replace the products but they allowed me to keep the original’s which I thought was unique and a nice gesture.
Would definitely recommend and also use again!!

I initially ordered four items. Three were great but one had problems. Julia from Samos helped me troubleshoot, but when I still wasn't able to solve the issue, she promptly offered to replace the product with the same item or a different one, even helping with recommendations and setting up the exchange for maximum efficiency. She showed me that Samos genuinely cares about customer satisfaction. AND I love the products I've received!

Good quality as expected and great customer service! Thanks Julia!

Dissapointed so far. Ordered not shipped until 5 days after order and got a note to say shipping will take 8 - 20 days! Will now arrive late for a birthday.

Delighted to have discovered Samos. Their bracelets are really good quality and exactly what I’ve been looking for. I needed to go down one size as I over estimated, and changing was very easy, with a really good outcome.

Great communication from Julia and would highly recommend the products and the business, it’s clear they really value and care about their customers.

Ordered an "Alberca" bracelet over a year ago and absolutely love it! I get many compliments from others on how cool it is. I wanted to have a spare so I took advantage of one of their sales and ordered 4 more! I ordered little larger size but found that they were actually too long. I contacted Samos for exchange instructions and Julia was very quick to respond and offer a quick and easy exchange, Very happy with Samos! Will look at their other offerings!

Customer service was outstanding! I had to return a couple of items due to sizing. Samos was super responsive. I was able to return two items and receive replacements with no issues. The rope and bead bracelets are exactly what I expected. Couldn't be happier. Thank you.

Great product. Had a tiny issue and their customer response team was fantastic. I could not recommend the company and their products any higher!

I made the mistake of ordering the wrong size. Samos made the replacement process very easy, they were fantastic deal with, thank you!

Great customer service and highly responsive.

Great Bracelets and customer service! Would definitely recommend!!

UPDATE: I am happy to report the item arrived today, much sooner than expected (6 working days total). The delivery speed was actually very good. I've increased my rating to 4 stars for this, but I still feel the company should be more transparent about shipping from East Asia at the point of purchase. The product itself is is of good quality and I am very happy with it, but the marketing remains confusing.

ORIGINAL REVIEW
I am very disappointed with the lack of transparency regarding shipping. While Samos Jewelry markets itself as a brand from the South of France, my order was dispatched from China via Yanwen. This was not made clear at checkout; in fact, I only found out after receiving a tracking number with an 8–20 day delivery window.
Had I known this was a drop-shipping style operation from East Asia rather than a European-dispatched order, I would not have purchased. If you are looking for a local or European brand with fast shipping, be aware that this arrives from much further away than their "Our Story" page suggests.