Ordered 4 bracelets with the current promotion to buy some and get some free. Have used other bracelets from other companies and these from Samos don't disappoint! I ordered a variety of looks and t... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After four months of back-and-forth with customer service, I still have neither the product I paid for nor a full refund. The situation has become almost ridiculous. At one point, I was even of... Ver mais
I initially ordered four items. Three were great but one had problems. Julia from Samos helped me troubleshoot, but when I still wasn't able to solve the issue, she promptly offered to replace the pro... Ver mais
Great products and amazing customer service. I ordered the wrong size but it was quickly resolved and new items sent. Would definitely recommend buying again.
Informações sobre a empresa
Escrito pela empresa
Minimalistic jewelry designed for fearless wanderers. Discover 150+ versatile rope / stone/ leather bracelets ready to follow you in your daily adventure.
Informações de contacto
França
- samosjewelry.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor quality and poor service
Very poor experience. I ordered a few items for a birthday gift. A few days passed, and no update on the shipment. I contacted them, and they said in your confirmation email, we said the shipment would be on 22 Feb (the order was on 15th). Obviously, if it takes 7 days to send a product, you have to clearly say that before payment, not in the receipt. Anyway, 22 February has passed and still not updated. The order was finally received after a month. However,
Out of 4 bracelets, one doesn't lock properly, and after a few times falling from my wrist, I lost it. Two had black clasps, and both started to loosen their coat in 2-3 weeks. The 4th was supposedly stainless steel, and after 4 months, and without taking it to the shower, or wetting, it rusted. So I spent around $200, it took 1 month to get the product and another 1.5 months to throw them into the bin.
Great product and customer service
I ordered five bracelets that were all very well made and great looking. Was impressed with the quality.
Unfortunately I ordered a size too small and had great communications with Samos Customer Service who quickly agreed to send my replacement products for a reasonable shipping fee.
Highly recommend Samos Jewelry!
They cancelled my order for no reason
They cancelled my order for no reason . Didn’t reach out to me . Nothing . Just canceled
Great product and customer service.
I had an issue with sizing and they were very quick to respond and took care of me immediately. The product itself is high quality and very well made.
Happy customer!
I have worn some of the rope bracelets from Samos now for a few years. I never take them off and am a very active person. Not only do they look good, the bracelets have stood up exceptionally to the pool, ocean, gym and everyday life. I only recently had an issue with one of the magnets and contacted Samos for advice on how best to proceed. The customer service and outcome have been outstanding, and it truly makes me feel valued as a customer. It also is a testament and assurance that the quality and standards of their items is backed by the team and what they advertise them to be. I am a very satisfied customer.
Ten days ago placed order. Still not arrived 10 days later!
Ten days ago placed order. Still not received! Poor show. Never again👎🏻
Excellent service and fantastic products!
I recently ordered four bracelets from Samos and they arrived very quickly. I noticed that two of them were a little short and tight so I contacted Julia in customer support and she has been amazing. Quick replies to emails and a perfect resolution for the replacement of the two bracelets. Incredibly helpful, polite and efficient. Five star service, thanks Julia and Samos team!
Awesome bracelets and even better…
Awesome bracelets and even better customer service. When I received the bracelets, they were a bit small (I stink at measuring my wrist apparently). I reached out to the team at Samos and they responded right away and are shipping me larger sizes free of charge. All I have to pay for is shipping. Super helpful, super friendly. Would highly recommend!
Good quality, great service
I ordered three bracelets. They arrived well packaged in a beautiful presentation. Quality is good as well. Unfortunately 2 were too small. The people of Samos were very helpfull to replace these.
Excellent customer service
Excellent customer service! I had to order some replacement bracelets because they were too small and Julia from Samos was very responsive and made the whole process very easy! They even let me keep the original bracelets!
Great product
Great product! Even better customer service! Would recommend! 5 Stars
Great Products, Great company to deal with.
I purchased 4 bracelets around 4 months ago and the experience in ordering and receiving them was excellent. I was lept informed during the whole process.
Unfortunately, one of the bracelets broke last week, I informed Julia, and there were no questions, just the offer to replace it, but with me having to pay for the postage, which was a reasonable request.
I was invoiced and sent the payment ysterday and I was notified the replacement was shipped today.
I cannot express how happy I am with the responses I have received from Julia, you can tell they have their customers top of mind and, importantly for them, really look after their brand.
I highly recommend Samos Jewelry
Great experience and had an issue that…
Great experience and had an issue that was resolved quickly. Appreciate the great customer service!
Special service
What a fantastic caring company this is. I ordered a bracelet from them but got the size wrong..when I contact them about the problem they immediately offered to send me the correct size for the price of postage plus I was told to keep the original. All through the return process they were attentive and professional. Can't recommend them enough. Give them a go. You won't be disappointed. 👍
A true customer centric company and amazing products.
The quality of the products and the designs are amazing, I love them. I will definitely keep on shopping for more. I also had a situation with one of the bracelets and customer services was outstanding, they responded and helped me resolve. A true customer centric company.
Love the bracelets
Love the bracelets. Was just looking for something simple but cool and I love these! Also, had an issue with one of my orders and they were awesome to work with and helped fix the issue right away.
My mistake accomodated
I ordered a wrist band for my husband but rushed the process and missed the size options. I ended up with a really small one. I emailed the company and they were quick to respond allowing me to get a replacement item of the correct size with me paying for the postage. All communication was clear and quick. The item itself is of good quality and as it looks online.
Amazing experience
Amazing customer
Service and loved their product.
Change in size
I made a change for size reasons and it was all very easy, the girl I spoke to has been very kind. I'm sure I'll keep buying them!
Don’t fall for this crap
Don’t fall for this crap.
All of the positive reviews are fake and paid for. You can see some of the reviews still showing the template that this brand sends because people are not intelligent.
“Here’s a short, positive Google review you can use:
⭐️⭐️⭐️⭐️⭐️ 5/5”
If you like overpriced garbage, it’s worth a try. If you care about your hard earned money, pass.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








