مافيه اي معلومات عن بيانات حجز الغرفة اطلاقا مما جعلني اشعر بالخداع عند وصول الايميل وعرفت وقتها اسم الغرفة وايضا بعد الحجز وعند الالغاء توجد رسوم لماذا! هذا نوع من الاستغلال للعميل لانني حرفيا مس... Ver mais
A empresa respondeu
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تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... Ver mais
A empresa respondeu
Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... Ver mais
A empresa respondeu
تجربتي كانت سيئة جدًا وغير متوقعة طلبت حجز فندق 4 نجوم وتم حجز مكان لي كأنه موتيل قذر و رائحته سيئة جدًا وغير نظيف بالإضافة لانعدام الأمن بطاقة دخول الغرفة تفتح سائر غرف الفندق وتم وعدي بعد قضاء الليل... Ver mais
A empresa respondeu
3,1
Aceitável
147 opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The experience was great and the whole…
The experience was great and the whole process was easy. I recommend working with them, and I will do it again.
10 de novembro de 2026
Resposta da Saudia Holidays
Hello Faris,
Thank you for taking the time to post a review of our travel offers!
We are delighted that your first experience met your expectations. We remain at your disposal for any requests, to help you prepare for your trip in the best possible way.
Wishing you a wonderful day.
Best regards,
Nabyl
Resposta da Saudia Holidays
Hello Amna,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been immediately passed on to the relevant department.
Following verification, we can confirm that your promotional code has been applied and that the corresponding refund has also been processed.
In order to explain the situation to you in detail and discuss your case in person, we will contact you directly by telephone.
Thank you once again for your trust and understanding.
Kind regards,
Audrey
Resposta da Saudia Holidays
مرحباً أحمد،
لقد اطلعنا على تعليقك ونشكرك على تخصيص الوقت لمشاركة ملاحظاتك.
كن على يقين من أن هذه الملاحظات قد تم إحالتها على الفور إلى القسم المعني.
سيتصل بك أحد المستشارين في أقرب وقت ممكن لمراجعة وضعك، والإجابة على أسئلتك، والتأكد من حصولك على جميع المعلومات اللازمة قبل سفرك.
شكرًا لك مرة أخرى على ثقتك، ونأمل أن نراكم قريبًا.
مع أطيب التحيات،
أودري
Extremely Disappointing Experience – Refund Still Not Received
I am extremely disappointed with the way Saudia Holidays has handled my refund request.
I booked a trip to London in October 2026, which was ultimately cancelled due to flight disruptions beyond my control.
Despite contacting Saudia Holidays multiple times and following up on my refund request, I have still not received my money back.
What makes this experience even more frustrating is the lack of communication, transparency, and accountability. I have been left waiting without a clear refund date or a satisfactory resolution.
As a customer, I should not have to repeatedly chase a company to recover money for a trip that never took place.
This has been an extremely frustrating and disappointing experience. I expect Saudia Holidays to take immediate action, provide a clear update, and process my refund without further delay.
I will update this review once the matter has been resolved.
12 de outubro de 2026
Opinião espontânea
Resposta da Saudia Holidays
Hello Deema,
We have taken note of your comment and thank you for taking the time to share your feedback.
Please rest assured that your comments have been immediately passed on to the relevant department.
We sincerely regret any inconvenience caused and apologise for the delay in processing your refund request.
Having checked your file, we can confirm that we have received your bank details.
Our finance department will process your refund as soon as possible.
We thank you for your patience and understanding and are, of course, available via your customer account should you require any further information.
Kind regards,
Audrey
Resposta da Saudia Holidays
Hello Ghaith,
Thank you for taking the time to leave a review!
We are delighted that your experience was fully satisfactory.
Wishing you a wonderful day.
Best regards,
Nabyl
its quick without hurdle and…
its quick without hurdle and transparent along with best follow up, updated information in time.
30 de outubro de 2026
Resposta da Saudia Holidays
Hello Usman,
Thank you for taking the time to leave a review!
We are delighted that your experience was fully satisfactory.
Wishing you a wonderful day.
Best regards,
Nabyl
انا حجزت عن طريقكم مواصلات نقل خاصة
انا حجزت عن طريقكم مواصلات نقل خاصة
عند الوصل مطار شرم كان السائق في انتظارنا كما انهم تواصلوا معايا قبل السفر بيوم
اما في العودة لايوجد تواصل معي من اي طرف
وكنت اتواصل معاكم عن طريق رقمكم للواتس اب
الصرحة كان التعامل سيء وعير منظم
وشكراً
7 de outubro de 2026
Resposta da Saudia Holidays
مرحبًا حنان،
لقد اطلعنا على تعليقك ونشكرك على تخصيص الوقت لمشاركة ملاحظاتك.
كوني على يقين من أن هذه الملاحظات قد تم إحالتها على الفور إلى القسم المعني.
سنتواصل معك مباشرةً عبر حسابك الخاص في أقرب وقت ممكن.
شكرًا لكِ مرة أخرى على ثقتك، ونأمل أن نراكم قريبًا.
مع أطيب التحيات،
ماكسيم
Thanks to the best airline in the world.
17 de outubro de 2026
Resposta da Saudia Holidays
Hello Saleh,
Thank you for your wonderful feedback! We're delighted to hear you enjoyed your experience with us.
Johnny,
Paid hotel in Mecca did not exist – stranded all day with no help
I booked a flight + hotel package through Saudia Holidays (operated by PerfectStay) and paid over 2.000 € in full. It included 3 nights at Tilal Jabal Al Kaaba in Mecca, 15–18 October 2026.
My wife and I landed in Jeddah on 15 October at 06:00 and went straight to the hotel. The hotel told us there was no reservation in our name. Staff searched for an hour and found nothing.
The number on my booking documents did not answer. I called Saudia customer care four to five times. They said they are not responsible for the hotel, even though I booked through Saudia Holidays on the Saudia website. One agent finally gave me the Saudia Holidays number. I called it for over an hour, and it was always busy.
We spent the whole day, from morning until evening, in a hotel lobby after an overnight flight, instead of focusing on our Umrah. I had to pay 160 € myself for tonight. I still have no confirmation for the remaining two nights.
The booking was easy, but when something goes wrong there is nobody to help. Saudia and Saudia Holidays send you to each other, and the travellers are left alone.
Saudia Holidays, please contact me urgently. I will send my booking reference privately.
15 de outubro de 2026
Opinião espontânea
Resposta da Saudia Holidays
Dear Nouman,
We are sorry to hear about the situation and our team will contact you to solve the problem.
We've just sent you a message with our emergency number.
Regards
Léa
تجربتي مع العطلات السعودية غير مُرضية؛…
تجربتي مع العطلات السعودية غير مُرضية؛ فقد طلبت تغيير الفندق لظروف تتعلق بحاجتي إلى السكن بالقرب من أولادي، لكن طلبي قوبل بالرفض، وأصبحت أمام خيارين: السفر والإقامة في فندق لا يناسب ظروفي، أو خسارة كامل المبلغ المدفوع.أرى أن هذه السياسة تفرض على المسافر خيارات قاسية، وتفتقر إلى المرونة ومراعاة الظروف الإنسانية. نجاح الخدمة لا يتحقق بمجرد إتمام الحجز، بل بحسن التعامل مع العميل وتقديم حلول عادلة عند مواجهة مشكلة.
للأسف، هذه التجربة أفقدتني الثقة في الخدمة، وجعلتني أحذّر من استخدامها بدلًا من التوصية بها. آمل أن تراجعوا سياسات التعديل والإلغاء، وأن تمنحوا رضا المسافر وظروفه اهتمامًا حقيقيًا.
7 de outubro de 2026
Resposta da Saudia Holidays
مرحبًا فاطمة،
لقد اطلعنا على تعليقك ونشكرك على تخصيص الوقت لمشاركة ملاحظاتك.
كوني على يقين من أن هذه الملاحظات قد تم إحالتها على الفور إلى القسم المعني.
نأسف بصدق لأن تجربتك لم ترقَ إلى مستوى توقعاتك، ونتفهم خيبة أملك إزاء الصعوبات التي واجهتك فيما يتعلق بطلبك بتغيير الفندق.
نود إعلامكِ بأن أحد مستشارينا سيتواصل معكِ عبر حسابك الخاص على منصة العملاء لمراجعة وضعكِ وتزويدكِ بالتفاصيل اللازمة بخصوص حجزكِ.
ونحن بالطبع على استعداد تام لتلقي أي استفسارات إضافية.
مع أطيب التحيات،
أودري
Resposta da Saudia Holidays
Hello Azzam,
Thank you for your kind words! We're delighted to hear that you found our service convenient, efficient, and fast.
Clara,
Resposta da Saudia Holidays
Dear Ola,
Thank you for taking the time to share your feedback. We will contact you shortly to better understand your mixed feelings. Quality is our top priority, and we take all feedback seriously.
We hope you enjoyed your holiday!
Best regards,
Léa
Resposta da Saudia Holidays
Hello ABDULAZIZ,
Thank you for your kind words! We're delighted to hear you had a smooth experience with us.
The Saudia Holidays Team
Johnny,
Resposta da Saudia Holidays
Hello Basmah
It is a pleasure to read your feedback!
We sincerely thank you for taking the time to share your experience with us.
We remain at your disposal for your next trip, and I wish you a wonderful day.
Best regards,
Nabyl
مافيه اي معلومات عن بيانات حجز الغرفة…
مافيه اي معلومات عن بيانات حجز الغرفة اطلاقا مما جعلني اشعر بالخداع عند وصول الايميل وعرفت وقتها اسم الغرفة
وايضا بعد الحجز وعند الالغاء توجد رسوم لماذا! هذا نوع من الاستغلال للعميل لانني حرفيا مستحيل ارجع احجز من
خلالكم
🌟🌟بعد اتصال الموظفة : الموظفة منيرة كانت بغاية الادب والاهتمام وسعت انها تقنعني بالتجربة وان الفندق يستاهل يعاش فيه تجربة ممتعة وحتى عرضت علي تحط لي طلب احتفال بعيد ميلاد مع الغرفة كما نصحتني في اكمال الحجز وخوض التجربة وكان لها الاثر الطيب في تطميني 🩷🩷 منيرة تستاهل ترقية على الادب والاحترام والتسويق الجيد 💖💖🌟🌟
7 de outubro de 2026
Resposta da Saudia Holidays
مرحبًا يا أفرا،
لقد اطلعنا على تعليقك ونشكرك على تخصيص الوقت لمشاركة ملاحظاتك.
نؤكد لك أن هذه الملاحظات قد تم إحالتها على الفور إلى القسم المعني.
ونؤكد لك أن أحد مستشارينا قد تواصل معك صباح اليوم لتزويدك بالتوضيحات اللازمة بشأن نوع الغرفة التي اخترتها عند الحجز، بالإضافة إلى الشروط العامة للبيع المعمول بها، لا سيما فيما يتعلق بالإلغاء.
نأمل أن يكون هذا التواصل قد أجاب على استفساراتك، ونبقى تحت تصرفك لأي معلومات إضافية.
مع أطيب التحيات،
أودري
I am your guest on Monday
I am your guest on Monday, October 5th, and I would like airport transfer service.
4 de outubro de 2026
Resposta da Saudia Holidays
Hi Emad,
We received your request to add an airport transfer to your booking, and our team replied to you via WhatsApp on 4 October. As this service needs to be arranged in advance, it was unfortunately no longer possible to add it to your package the day before your departure.
We are sorry that this answer did not meet your expectations. Should you wish to arrange a return transfer, the hotel reception may be able to advise you on the local options available.
We wish you a wonderful stay.
Kind regards,
Tarah
Resposta da Saudia Holidays
Hello,
Thank you for your feedback! We're really happy to hear that you appreciate our offers at Saudia Holidays. We always do our best to propose interesting deals for your travels. We hope to see you again soon for your next adventure!
— Clara,
I would like to have instant booking
I would like to have instant booking. Also modification to be online rather than sending email and waiting
2 de outubro de 2026
Resposta da Saudia Holidays
Dear Yahya,
Thank you for taking the time to share your valuable feedback. We do offer instant booking, and your confirmation is sent directly to your customer account. Regarding your note on modifications, we require written confirmation before taking any action on your booking.
If you have any questions, we remain at your disposal.
Best regards,
Léa
Average , not a 4 stars experince
It was OK. The Hotel was below 4 stars in terms of amenities .
25 de setembro de 2026
Resposta da Saudia Holidays
Dear Khaled,
Thank you for taking the time to share your feedback. We're sorry to hear that the hotel's amenities didn't fully meet the standards you expected from a 4-star property.
Your comments are valuable to us, and we have shared them with our partner hotel so they can be reviewed. We hope to have the opportunity to offer you a more memorable experience on your next trip.
Léa
Resposta da Saudia Holidays
Hello,
Thank you for your kind words! We're so happy to hear you enjoyed your package with Saudia Holidays. We hope to welcome you back again soon for another wonderful experience.
— Johnny,
A Experiência Trustpilot
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