مافيه اي معلومات عن بيانات حجز الغرفة اطلاقا مما جعلني اشعر بالخداع عند وصول الايميل وعرفت وقتها اسم الغرفة وايضا بعد الحجز وعند الالغاء توجد رسوم لماذا! هذا نوع من الاستغلال للعميل لانني حرفيا مس... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... Ver mais
A empresa respondeu
Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... Ver mais
A empresa respondeu
تجربتي كانت سيئة جدًا وغير متوقعة طلبت حجز فندق 4 نجوم وتم حجز مكان لي كأنه موتيل قذر و رائحته سيئة جدًا وغير نظيف بالإضافة لانعدام الأمن بطاقة دخول الغرفة تفتح سائر غرف الفندق وتم وعدي بعد قضاء الليل... Ver mais
A empresa respondeu
3,1
Aceitável
147 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Saudia Holidays
Dear Amal,
Than you for taking the time to share this nice feedback with us.
Léa
Good price easy to book holiday thank…
Good price easy to book holiday thank you
3 de setembro de 2026
Resposta da Saudia Holidays
Hello Mansour,
Thank you for your positive feedback regarding the ease and speed of your reservation.
However, we noticed that you gave us a rating of 1 out of 5, which does not seem to reflect your comments.
Therefore, we will contact you directly by phone to discuss your case in person.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
Resposta da Saudia Holidays
Hello Jehad,
Thank you very much for your positive review!
Your feedback encourages us to maintain our quality standards. We appreciate your constructive comments and hope to assist you again with your future adventures.
We wish you a pleasant day.
Best regards,
Nabyl
I can’t fill the passenger information…
I can’t fill the passenger information like the passport and passenger name and phone numbers.
I can’t upgrade my flight by using miles only by cash are available.
No one helped my from saudia air line or Saudia Holidays.
8 de setembro de 2026
Resposta da Saudia Holidays
Hello Ibrahim,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been passed on to the relevant department straight away.
Our team will contact you via your customer account to assist you with the issues you have encountered and to follow up on your enquiry.
Kind regards,
Audrey
رايعة رايعة رائعة جدااااااااا
1 de setembro de 2026
Resposta da Saudia Holidays
أهلاً بكِ بدرية،
شكراً جزيلاً لكِ على كلماتك الرائعة! يسعدنا جداً أن الخدمة نالت إعجابك، ونتطلع دائماً لتقديم الأفضل لكِ.
نبيل
خدمة عملاء وتعامل سيء لا يليق باسم…
خدمة عملاء وتعامل سيء لا يليق باسم السعوديه ولا تم التجاوب معي والمماطه رغبت في تعديل الحجز ولم يتم التعامل معي باي احترافيه او فيه اي وضوح وسهولة تجاوب
5 de setembro de 2026
Resposta da Saudia Holidays
مرحباً محمد،
نحيطكم علماً بأننا تلقينا تعليقكم، ونأسف لأن معالجة طلب التعديل الخاص بكم لم تلبِّ توقعاتكم.
لقد قمنا بالفعل بإحالة تعليقكم إلى القسم المعني ليتم فحص الأمر بكل العناية والاهتمام اللازمين.
سيتواصل معكم فريقنا قريباً عبر "مساحة العميل" الخاصة بكم لمناقشة تفاصيل تجربتكم.
مع أطيب التحيات،
أودري
Resposta da Saudia Holidays
Dear Hussam
Thank you for your feedback. We're sorry to hear the website felt a little slow — we're actively working on improving its performance and your comment helps us prioritise this. We've passed it on to our technical team.
Thank you for taking the time to share this with us.
Léa
السلام عليكم ورحمة الله وبركاته
السلام عليكم ورحمة الله وبركاته
لماذا الحجز مايكوون عن طريق النقاط
4 de setembro de 2026
Resposta da Saudia Holidays
عامر،
نود أن نشكرك على وقتك في مشاركة هذا التعقيب معنا. سيتواصل معك فريقنا هاتفياً لتوضيح هذه النقطة.
نحن تحت تصرفك لأي استفسار آخر.
مع أطيب التحيات،
ليا
Suggestions
1. This holiday concept is fantastic.
The partnering hotels should keep the advertised rates stable or fixed within a given window, instead of waiting till point of checkout or payment before announcing increase in rates supposedly due to high demand.
2. Saudia should consider modifying this holiday concept to accomodate interested customers flying from other countries/continents, instead of limiting the take-off from only Jeddah and Riyadh.
3. Generally, Saudia should consider opening Jedda - Abuja(Nigeria) - Jedda route.
5 de setembro de 2026
Resposta da Saudia Holidays
Dear Musa,
Thank you very much for this detailed feedback and for these constructive suggestions — we've passed them along to the relevant teams.
Regarding the rates shown by our partner hotels, we understand your frustration: a price change between booking and checkout is never a good experience.
As for expanding departure points beyond Jeddah and Riyadh, as well as opening a Jeddah - Abuja route, these are interesting ideas that we're sharing with our network and development teams, who are always listening to the needs of our international customers.
We remain at your disposal,
Regards
Léa
Easy plan with tremendous destinations
Thank you to make my vacation planning as easy as possible
1 de setembro de 2026
Resposta da Saudia Holidays
Dear Saleh,
Thank you very much for taking the time to share your feedback and for leaving us such a wonderful review. We are delighted to hear about your positive experience with our service.
Please feel free to reach out if you have any questions or need further assistance.
Best regards,
Léa
Resposta da Saudia Holidays
مرحباً حامد،
نشكرك جزيل الشكر على تقييمك الرائع! يسعدنا جداً أن الخدمة نالت إعجابكم وكانت مناسبة لعائلتكم.
نتمنى لكم رحلات سعيدة دائماً، ونبقى في خدمتكم في أي وقت!
Léa
Unfortunately the hotel you reserved…
Unfortunately the hotel you reserved send me email requesting extra money charge while I fully paid all expenses to Saudi Holidays
For your information and further action to solve the problem before arrive to the Hotle
Thank you.
29 de agosto de 2026
Resposta da Saudia Holidays
Hello Ahmad,
We have taken note of your comment and thank you for taking the time to share your concerns with us.
Please be assured that your feedback has been forwarded to the relevant department. We also confirm that a response regarding your request has been provided via your customer account.
We invite you to check your customer area for further details.
Kind regards,
Audrey
The best travel promotions
I like the promotion prices, usually this bundle is perfect and Saudi airlines is my favorite, however the website is very slow, when I choose one hotel then go back to the map it returns me to the beginning not the same area I was checking, cancelation or modification policy not mentioned and not clear I didn't get it when I make the booking or after I received the receipt, payment method can't remove for security purpose I tried so many times with no success, can't add passport details which is affecting flight boarding process through online, no multi-city choices.
29 de agosto de 2026
Resposta da Saudia Holidays
Bonjour Ahmed,
Thank you so much for your kind words about our promotional prices, bundled offers, and your preference for Saudia as your airline of choice. We truly appreciate your loyalty.
At the same time, we sincerely apologize for the frustrations you experienced across our platform. Your feedback regarding the website performance, map navigation resetting, and the lack of clarity around cancellation policies is invaluable. We also acknowledge your important points concerning payment method security, passport details management for online boarding, and the current absence of multi-city search options.
Please be assured that we are actively sharing these technical pain points with our digital and product development teams to improve your user experience moving forward. If you need any immediate assistance with your current booking or passport details, please feel free to reach out to us directly.
Thank you again for helping us improve.
Best regards.
Nabyl
Resposta da Saudia Holidays
Hello Abdulnaser,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
Resposta da Saudia Holidays
مرحبًا،
لقد اطلعنا على تعليقك ونشكرك على تخصيص الوقت لمشاركة ملاحظاتك.
كن على يقين من أن هذه الملاحظات قد تم إحالتها على الفور إلى القسم المعني.
ولكي نوضح لك الموقف بالتفصيل ونتبادل الآراء شفهيًا بشأن ملفك، سنقوم بالاتصال بك مباشرةً عبر الهاتف.
شكرًا لك مرة أخرى على ثقتك، ونأمل أن نتواصل معك قريبًا.
مع أطيب التحيات،
ماكس
Resposta da Saudia Holidays
مرحباً
شكراً جزيلاً لتواصلكم معنا ومشاركتنا ملاحظاتكم.
نود إعلامكم أن عملية الحجز والخيارات المتوفرة لدينا مصممة لتكون مرنة وسهلة، وتعتمد الأسعار على التوفر الفعلي في الوقت الحالي.
نحن نعمل دائماً على تحسين خدماتنا لتوفير أفضل تجربة لكم، ويسعدنا دائماً خدمتكم.
مع خالص التحيات،
خدمة الزبناء
حاولت اعدل حجزي الذهاب بتقديمه للصباح…
حاولت اعدل حجزي الذهاب بتقديمه للصباح بالرد ع يالتذكر المفتوحة من قبلكم والتي كانت لتعديل حجز العودة نظرا لاغاء الرحلة بدون تجاوب من التذكرة ولازالت مفتوح، حاولت التواصل بالهاتف وتم الصعيد ولم تستطع الموظفة فتح تذكرة جديدة من جهتها ولا انا استطعت فتح تذكر من الموقع لوجود مشكلة بالموقع
18 de agosto de 2026
Resposta da Saudia Holidays
مرحباً عبد الله،
نشكرك على مشاركة ملاحظاتك. بناءً على رسالتك، قام فريقنا بالتواصل معك لتوضيح شروط البيع المتعلقة برحلتك.
نعتذر عن الإزعاج الذي تسبب فيه هذا الموقف، ونتمنى أن تسير رحلتك في أفضل الظروف.
نتمنى لك يوماً سعيداً.
Resposta da Saudia Holidays
Hello Fahad,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
الشراكة بينها وبين الخطوط السعودية…
الشراكة بينها وبين الخطوط السعودية يجعلها متميزة في السعر بالاضافة الى الثقة في العلامة التجارية عند عمل حجوزات الفنادق
21 de agosto de 2026
Resposta da Saudia Holidays
مرحباً،
شكراً جزيلاً لتعليقكم الإيجابي وثقتكم الكبيرة بنا.
نحن فخورون بشراكتنا مع الخطوط السعودية، والتي تتيح لنا تقديم أسعار تنافسية ومميزة، إلى جانب تعزيز الثقة والاطمئنان في علامتنا التجارية عند حجز فنادقكم وعطلاتكم.
نسعى دائماً لتقديم أفضل تجربة لضمان راحتكم، ونتطلع لخدمتكم مرة أخرى قريباً.
مع خالص التحيات،
خدمة الزبناء
Competitive price
Competitive price. Excellent and knowledgeable customer service representative "Ms. Mounira". 24/7 Whatsapp support number is available as well. Overall assuring and trusted service and will update the review at the end of the trip.
18 de agosto de 2026
Resposta da Saudia Holidays
Hello Abdulaziz,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
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