Saxtons Opiniões 

5604
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Whilst Saxtons are a very professional organisation and offer exceptionally good vehicles the sale process takes far too long. You are just sitting around for ages. It took over 3 hours when collectin... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ I’m really happy with my new car! The whole buying experience was great, and I’m very pleased with my purchase. The car is in excellent condition, drives smoothly, and is exactly what I was l... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Had a great experience with Saxons Cars from start to finish. Everything went smoothly and the whole process was straightforward and hassle-free. A big thank you to Stephen and Aymane fo... Ver mais

Classificada 5 em 5 estrelas

We travelled from Cheshire to see the car and it was exactly has described. We bought there and then. The transaction was dealt with professionalism and ease. All the staff were friendly and welc... Ver mais


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(5604)

919 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

My sales lady

Very experienced and very good at explaining things over all I was very happy
A good sales lady!

4 de setembro de 2026
Opinião espontânea
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Resposta da Saxtons

Hi Tracey,

Thank you for taking the time to leave such positive feedback, we are so pleased to hear our team were helpful with your sale.

We're wishing you all the best in your new car!

Classificada 1 em 5 estrelas

They take deposite £500 abd i can't…

They take deposite £500 abd i can't even look car i give them deposite . From 1 year im chaseing for my deposite and they keep promise that they gonna give me back now is year im still waiting for my deposite nothing happend im still fighting for it . Please care ful some one pay deposite they not nice people . Even staff not reply your call this my hard working money i will take back they got my recipet and everything they need Please careful guys.

3 de setembro de 2026
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Resposta da Saxtons

Thank you for your feedback. We’re sorry to hear that you’re disappointed with your experience and understand your frustration regarding the deposit and the communication you’ve received.

We would like the opportunity to look into this further and ensure the matter is reviewed appropriately. Please contact our Customer Care team at customercare@saxtons.co.uk with your details so we can investigate this for you.

Thank you for bringing this to our attention.

Classificada 4 em 5 estrelas

Quick turnaround

The feeling I got when dealing with Saxtons was a typical car dealership, get the customer in, and get the car out as quickly as possible. I had to insist about a few days delay in picking the car up, which shouldn’t have been the case. They are a very quick turnaround company, which feels like it is commission driven, and get the customer out the door. They need to think about the customer experience more.

2 de setembro de 2026
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Resposta da Saxtons

Hi Graham,

Thank you for taking the time to leave such honest feedback, we really appreciate this.

We will be taking on this feedback and letting our Customer Care and Sales managers know in order for us to do better in the future.

Thank you again for choosing Saxtons.

Classificada 4 em 5 estrelas

Great online detail provided for the…

Great online detail provided for the vehicle. Great customer service Ismail and Jenna. The transaction was very smooth. Would recommend & buy from them again.

Regards
Christopher

31 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Christopher,

Thank you for taking the time to leave such positive feedback, we will be sure to pass it on to the team.

We're wishing you all the best in your new car!

Classificada 5 em 5 estrelas

Great experience

Great experience

31 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Lee,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best.

Classificada 5 em 5 estrelas

Great Dealership

Great, smooth, and intelliget advisors

25 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Jino,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best in your new car.

Classificada 5 em 5 estrelas

Great selection & attentive staff

I bought a Defender 110 from Saxtons, my second vehicle from them, and the whole team were fantastic throughout but especially Ish who took me through the process seamlessly and painlessly!

31 de agosto de 2026
Opinião espontânea
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Resposta da Saxtons

Hi Alex,

We're so pleased to hear your experience has been brilliant both times you've returned to us.

Thank you for choosing Saxtons, we look forward to assisting you again in the future!

Classificada 5 em 5 estrelas

Jenna and Ish we’re great

Jenna and Ish were really friendly and helpful. Delighted with my new car, would recommend!

31 de agosto de 2026
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Resposta da Saxtons

Hi Basher,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best in your new car!

Classificada 1 em 5 estrelas

On the day we picked up our range rover

On the day we picked up our range rover
It had damage to the rear bumper and dents in both sides on the doors tiean was Lovley and said she would put the defects right 10 days later the car was delivered still with the dents. And a poor repair some kind of smart repair to the bumper
The driver was a lovely guy spoke to teain again she’s said either take it from Leeds to Chelmsford and they would repair it or I arrange the repair and send them the invoice she said she would email this over the email never came so I’m going to pay for it myself it’s a real shame we buy a lot off cars each year and I truly expected better from them the cars is a really in great condition except the body work which they told me had been damaged by there drivers moving vehicles around when you pay 83 k for a car you would not expect this we have phots off the damage both at the dealers and on the transporter out side our house so there’s no getting away from it

24 de agosto de 2026
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Resposta da Saxtons

Hi Andy,

Thank you for your feedback and for choosing Saxtons again. We’re sorry that the vehicle was not delivered in the condition you expected, particularly given your previous experience with us.

If you would like to raise this internally, please feel free to reach out to our Customer Care team at customercare@saxtons.co.uk.

Thank you again for bringing this to our attention.

Classificada 3 em 5 estrelas

Purchase two vehicles of you first…

Purchase two vehicles of you first purchase, not a problem second one quite a lot of effort

29 de agosto de 2026
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Resposta da Saxtons

Hi Paul,

Thank you for your feedback and for choosing Saxtons for a second vehicle. We appreciate you raising this with us and will take your feedback on board to help improve the customer experience.

If you require any further support please contact customercare@saxtons.co.uk

Thank you again for your continued business.

Classificada 5 em 5 estrelas

Saxton 4x4 Aftersales

We recently had to book our car in with Aftersales and only thought it fitting to leave a positive review due to such a great experience dealing with a gentleman call Louis Hayes.
when we needed some help/guidance in getting an issue with our car sorted. He was incredibly helpful from start to finish and went out of his way to fit us in and get the car looked at as quickly as possible for such a more than reasonable price. He was absolutely amazing!!

Louis kept everything straightforward and made the whole process much less stressful. Most importantly, the car is now fixed and working perfectly.

We really appreciated the level of service and the effort he made to help us. A big thank you to Loui, an absolute credit to Saxton 4x4 and someone we would happily recommend.

28 de agosto de 2026
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Resposta da Saxtons

Hi,

Thank you for taking the time to leave such positive feedback for the team, we will be sure to pass this on to them.

Wishing you all the best!

Classificada 5 em 5 estrelas

Got great service

Got great service, Ishmael was amazing!

29 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Roger,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best in your new car.

Classificada 5 em 5 estrelas

Great service at Saxton's

Great service at Saxton's. Mohammad was very friendly, approachable and helpful. He and Jenna did a fantastic job with our questions and purchase. Highly recommend them to anyone looking for a great car and experience.

29 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Natalie,

We're so pleased to hear that you had such a great experience with the team, we will be sure to feed this back to them.

Thank you for choosing Saxtons, wishing you all the best in your new car!

Classificada 5 em 5 estrelas

Tom was brilliant again

Tom was brilliant again, just as he was went we bought the last one.

28 de agosto de 2026
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Resposta da Saxtons

Hi Andrew,

Thank you for taking the time to leave such brilliant feedback, we will be sure to pass this on to the team.

Wishing you all the best in your new car!

Classificada 5 em 5 estrelas

From start to finish

From start to finish, everything was smooth, honest, and such a pleasure. They are truly kind, helpful, and treated me with so much respect. No hassle, no hidden costs — just fair advice and great service.

They took all the time to explain everything clearly, answered every question, and made buying my car so easy and stress-free. You can tell they truly care about their customers. The car is perfect and exactly as described!

Thank you so much, Mo and Jenna! You’re both wonderful people. I’ll definitely come back and recommend you to everyone I know. 100% best dealer experience ever!

28 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Vinothkumar,

Thank you for taking the time to leave such brilliant feedback, we will be sure to pass this on to the teams.

Wishing you all the best in your new car!

Classificada 1 em 5 estrelas

Absolutely disgusted with service

Absolutely disgusted with service
They did not asked me how much I want to pay for reservations
They charged me £1000 and said they can’t refund me bcoz I no more want to buy with them

They should have deducted their admin charges and paid rest of my hardwork money

Without any purchase I have paid them £1000 for nothing

28 de agosto de 2026
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Resposta da Saxtons

Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with your experience and understand your frustration regarding the reservation fee.

We appreciate you raising your concerns, and we would be happy to review the circumstances surrounding the reservation with you directly. Please contact our Customer Care team at customercare@saxtons.co.uk so we can look into this further.

Thank you again for bringing this to our attention.

Classificada 5 em 5 estrelas

Great service

Calm, relaxed sales staff with zero pressure. Great selection of cars and professional showroom.

28 de agosto de 2026
logótipo da Saxtons

Resposta da Saxtons

Hi Andy,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best!

Classificada 5 em 5 estrelas

Great experience with Tom

Great experience with Tom

28 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Amir,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best in your new car!

Classificada 5 em 5 estrelas

Mo and Andy were so unbelievably helpful!!

Mo and Andy were so unbelievable helpful in getting my new car, any questions or reservations I had they would go out the way to find out the answer for me to help me out, I never normally write reviews but the customer service was one of the best I have received I just had too, I will be coming back in the future to them when I will get another car, couldn’t recommend enough.👌🏽

28 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Joe,

We're so pleased to hear you had such a great experience, we will be sure to pass this on to the team.

Thank you for choosing Saxtons, we look forward to assisting you again in the future.

Classificada 4 em 5 estrelas

Generally good, suffered slightly from lack of cover in holiday period.

Baylee Jones is an outstanding sales executive. He was polite, friendly, efficient and helpful, and worked hard with buyers to provide a fair price for my part exchange and a good deal on my new vehicle. He ensured that the new car was presented in show room condition, serviced and with an extended guarantee. Baylee is a credit to your company. However, if you want honest feedback, he was not totally supported by more senior managers. One did not reply to several calls I made on Baylee’s day off to check details and arrange an exchange of vehicles. This was discourteous.

28 de agosto de 2026
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Resposta da Saxtons

Hi Mr A.N.

Thank you for your kind words about Baylee. We’re delighted to hear that he was helpful, and worked hard to ensure you were happy with your new vehicle and part exchange.

We’re sorry to hear that you experienced difficulties getting a response from us while Baylee was off. We appreciate your feedback and apologise for the frustration this caused, we will ensure we improve this for future transactions.

We're wishing you all the best in your new car!

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