Saxtons Opiniões 

5610
•
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Whilst Saxtons are a very professional organisation and offer exceptionally good vehicles the sale process takes far too long. You are just sitting around for ages. It took over 3 hours when collectin... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Had a great experience with Saxons Cars from start to finish. Everything went smoothly and the whole process was straightforward and hassle-free. A big thank you to Stephen and Aymane fo... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ I’m really happy with my new car! The whole buying experience was great, and I’m very pleased with my purchase. The car is in excellent condition, drives smoothly, and is exactly what I was l... Ver mais

Classificada 5 em 5 estrelas

Sunny was absolutely brilliant from start to finish. He couldn’t have been more helpful, and everything was done with a smile. He made the whole process of buying our new car so smooth and str... Ver mais


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(5610)

919 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Knowledgeable staff no hard sell

Harry was very knowledgeable and took the time to show me various cars and had the patience to go through all options .
There was no hard sell.
Aymane was a pleasure to deal with on handover and was professional ensuring I was happy with paperwork and ensured the car was taxed and insured.
He also took the time to explain the part exchange process and it was seemless

22 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Jon,

Thank you for taking the time to leave such positive feedback for the team, we will be sure to pass this on to them.

Wishing you all the best in your new car!

Classificada 5 em 5 estrelas

Really enjoyed my experience at…

Really enjoyed my experience at Saxtons! The service was excellent, the atmosphere was great, and everything was spot on. A special shoutout to Michael for being so friendly, welcoming, and helpful throughout. He really made the visit even better. Would happily recommend Saxtons and will definitely be back!

21 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Kyle,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best!

Classificada 5 em 5 estrelas

Great range of vehicles and great…

Great range of vehicles and great service

11 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Sarah,

Thank you for taking time to leave such positive feedback, we will be sure to pass this on to the team!

Many thanks,

Classificada 1 em 5 estrelas

⚠️ Disappointing Experience

⚠️ Disappointing Experience – Please Be Careful

We are very disappointed with Sextons, After buying the Range Rover Sport, we noticed that it was pulling to the left. We had the alignment checked, but the problem continued.

After a professional inspection, we were informed that the car had one original/company tyre and three Chinese/non-original tyres, and that the mismatch could be the reason for the pulling issue. This was something we were not informed about when purchasing the car.

We went back to the company expecting them to take responsibility, but they told us that because it had already been 4 months, they could not help and that we would have to pay for replacement tyres ourselves.

They also charged us for a 36-month warranty covering the engine and other parts, but after this experience, we are concerned about how genuine future warranty claims will be handled.

We are extremely dissatisfied with the deal and the way our concern has been handled.We feel completely let down by their transparency, service, and responsibility.

Public notice: Please don’t trust their words blindly. Get the tyres, alignment, warranty, and overall condition of the car checked by an independent professional before buying. Make sure everything is disclosed and confirmed in writing.

We are sharing our experience so others can be careful and make an informed decision before purchasing.

19 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.

We appreciate your concerns and understand your frustration regarding the issues raised with the vehicle. We have requested further information from you, as we have been unable to locate your account.

Please feel free to reach out to customercare@saxtons.co.uk so we can look into this further.

Classificada 5 em 5 estrelas

Fantastic service from Harry

Fantastic service from Harry, Max and Luke👍🏽

20 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Mark,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best.

Classificada 4 em 5 estrelas

Saxtons have a fantastic level of stock…

Saxtons have a fantastic level of stock and are happy for you to browse. Very relaxed and helpful when looking at specific vehicles and will be obliging with test drives.
Obviously keen to bag a sale, but not too pressurising.

18 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Clive,

Thank you for taking the time to leave such positive feedback in relation to the experience you had.

Wishing you all the best!

Classificada 5 em 5 estrelas

Great service

Great service, fast, honest and always helpful.

19 de agosto de 2026
logótipo da Saxtons

Resposta da Saxtons

Hi Vicky,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best!

Classificada 4 em 5 estrelas

I was respectfully treated by the…

I was respectfully treated by the staff. However I've ended up with a cracked windscreen which I reported to the saesman as soon as I noticed it. His responce was, get on to your in touch with your insurance!
Make sure you check every inch of the car before you part with your money!

18 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.

We completely understand that discovering cosmetic damage can be frustrating. Unfortunately, where damage is not identified or reported before the vehicle leaves our premises, we are unable to establish when or how it occurred, which limits our ability to assist retrospectively.

We’re sorry that on this occasion we were unable to reach an outcome that met your expectations, but we do appreciate you taking the time to share your feedback.

Many thanks,

Classificada 5 em 5 estrelas

Very transparent service

Very transparent service. Good customer engagement. Great range of vehicles. Better than many main dealers.

16 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi,

We're so pleased to hear you had a brilliant service and enjoyed the range of vehicles we have.

Thank you for choosing Saxtons.

Classificada 5 em 5 estrelas

Very helpful and polite staff

Very helpful and polite staff, on arrival minor issue with vehicle which was rectified immediately. Sales staff 5 star, can't comment on after sales and hopefully won't have to if the car purchased has no issues.
Overall highly recommend giving this company a visit if you are looking for a quality prestige used vehicle.

13 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Nicholas,

Thank you for taking the time to leave such positive feedback in relation to the experience you had with our team, we will be sure to feed this back to them.

Wishing you all the best in your new car!

Classificada 5 em 5 estrelas

5 star service

I dealt with Ishmail and Aymane when purchasing my car. Both of them were extremely helpful and professional but friendly too. The whole process took 4 days from test driving/deposit to driving the car away which I thought was exceptional. I do have to say Ishmail went above and beyond, there were a few minor hiccups along the way and he was responsive and did everything to get them resolved. Even after sales he has been helping with which isn't his job. The way issues are dealt with matter and I never felt I was 'palmed off' once I had purchased the car. I highly recommend Saxtons and will be returning in the future.

13 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Ellie,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

We look forward to assisting you again in the future and wish you all the best in your new car!

Classificada 2 em 5 estrelas

The guys were very condescending to me…

The guys were very condescending to me as a female customer. I knew more than they did about the car I was looking at and their answers to my questions suggested they thought I’d be a pushover.

2 de agosto de 2026
logótipo da Saxtons

Resposta da Saxtons

Good morning,
Thank you for taking the time to leave feedback, we're sorry that you felt the team were condescending - that would never be our intention. I have taken this feedback to the team to ensure we improve moving forwards.
Many thanks,

Classificada 1 em 5 estrelas

Vehicle problems and refund still unresolved

I purchased a Mercedes V-Class Black XLWB from Saxtons on 7 July 2026 for my chauffeur business.
Unfortunately, the vehicle had several issues, including dents and paintwork defects, concerns about previous accident repairs, problems with the sliding-door controls, and noises from the doors and interior when driving over bumps and turning. I had explained before purchasing that the vehicle was required for chauffeuring, so its condition, reliability, and presentation were particularly important to me.
On 13 July, only six days after purchase, I emailed Saxtons asking what the procedure was for returning the vehicle because I was unhappy with it. I did not receive a response. I also emailed them on 14 July about a mileage discrepancy. The vehicle had 11,315 miles, but the mileage shown in the sales documentation was different. I asked them to correct this, but again received no response.
After more than three weeks of trying to arrange the return, the vehicle was finally collected by Saxtons on the morning of 6 August. I showed the collection representative the faults and handed over both keys and the V5 document.
Saxtons has since inspected the vehicle but says it could not reproduce some of the problems and has asked me to demonstrate them again. I do not understand why I should have to demonstrate the same issues again when they were already raised and shown at collection. They have also declined to process my refund and have suggested repairs instead.
This situation has prevented me from working as a chauffeur since purchasing the vehicle and has caused financial loss, stress, and considerable disruption. As of the date of this review, Saxtons has not processed my refund and the matter remains unresolved.
I am sharing my genuine experience so that potential customers can make an informed decision. I hope Saxtons will now resolve the matter promptly

7 de julho de 2026
logótipo da Saxtons

Resposta da Saxtons

Hi Saad,

Thank you for sharing your feedback. We are sorry to hear about the experience you initially had following your purchase.

We understand that, following discussions with our Customer Care Manager, the issues have now been resolved and you are happy with your vehicle.

We wish you all the best and hope you enjoy your vehicle.

Classificada 4 em 5 estrelas

Saxtons provided a very professional…

Saxtons provided a very professional service from start to finish when buying my new car. Michael was very helpful and I would certainly recommend Saxtons 👍

15 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Grahame,

Thank you for taking the time to leave such great feedback, we're so pleased to hear you had a great experience, and will be sure to pass this on to the team.

Wishing you all the best in your new car!

Classificada 5 em 5 estrelas

Absolutely delighted with my experience…

Absolutely delighted with my experience at Saxton 4x4. Excellent service from start to finish, friendly and professional team, and a smooth, hassle-free purchase. Would highly recommend Saxton 4x4! ⭐⭐⭐⭐⭐

15 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Claudi,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

We're wishing you all the best in your new car!

Classificada 5 em 5 estrelas

Excellent

Excellent . Good communication and efficient service . Thanks

6 de agosto de 2026
logótipo da Saxtons

Resposta da Saxtons

Hi Richard,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best!

Classificada 5 em 5 estrelas

Tiean was has exceptional customer service

Tiean was exceptionally personable when dealing with me. She offers reassurance in what can be a daunting experience with all the choices. I would thoroughly recommend coming to see her if you’re considering buying a car from Saxtons. Thank you for your help in buying my dream car Tiean.

13 de agosto de 2026
Opinião espontânea
logótipo da Saxtons

Resposta da Saxtons

Hi Sin,

Thank you for taking the time to leave such positive feedback for the team, we're so pleased that they were able to offer much needed reassurance and assistance.

Wishing you all the best in your new car!

Classificada 1 em 5 estrelas

Not Great! Essex, Init? Best Avoided!

I was amazed by the high percentage of negative reviews, but having been through the buying experience, I can understand! I recently bought a nearly new Kia EV9. My initial contact was good, but I was then passed on to a decidedly unprofessional salesperson. I wanted to collect on a Tuesday, and was told that it wasn’t possible as it “was his day off”. I went for Monday, only to be told it also wasn’t possible as his “handover expert was off”. Clearly customers come last! He even had the front to ask for a positive review with his name on it!

Then there’s the £299 admin fee scam, which is just a blatant attempt to increase their margin. The vehicle hadn’t been very well prepared. At least it has the balance of the Kia seven year warranty.

I wouldn’t buy from Saxtons again.

3 de agosto de 2026
logótipo da Saxtons

Resposta da Saxtons

Hi Craig,

We really appreciate you taking the time to leave feedback in relation to the experience you had with our team, we're sorry to hear that this fell below the standard we would expect.

We have taken this feedback internally and will ensure those involved are aware of this.

Many thanks,

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais