Scalable Capital Opiniões 

Scalable Capital decided to join a list of brokers that close brokerage accounts based on a client origin.

So you automatically opened a support case to let customers upload documents about nationality change, also you explicitly mention that EU passport is what may change your mind. I guess there is no need to be a genius to figure out that Scalable Capital closes accounts based on a single attribute - your nationality.

BafIn was already informed about what you've done.

Update on your arrogant reply dd 25.08.2026: you already explicitly mentioned that the reason of closing my account is my citizenship (and you close accounts of many other RU/BY citizens), and now when you have to reply to BaFin request you start dodging the question and being evasive by explaining that you did some extremely complicated calculations? Do you understand that nobody buys such bs?

Zero star is well-deserved.

Diskriminierende praktiken. Schicken Kündigungsschreiben an russische Staatsbürger unabhängig von Ihrem Status in Deutschland. Die EU erfordert nur die Unterbindung der Geschäftsbeziehung für Leute die in Russland leben

Just closed an account without any explanation, even though I hold a valid german permanent residency permit

Scalable Capital is closing my account because of my non-EU passport, although I have held a German Niederlassungserlaubnis and lived legally and permanently in Germany for many years.

There is no EU or German rule requiring this closure. On the contrary, the European Commission has clarified that sanctions do not justify account restrictions based only on nationality and that permanent residents are exempt.

This appears to be Scalable Capital’s own discriminatory initiative - not a legal requirement. They refuse to explain themselves or provide any legal basis. Potentially unlawful, against basic EU principles and absolutely unacceptable. Avoid this platform.

This time Scalable Capital decided to ban accounts for Russian and Belorussian people, even if they have a valid residence permit.
What a shame!

Letzten Oktober wurde mir mein Wertpapierdepot ohne Angabe von Gründen gekündigt und heute ist es meiner Frau passiert.

j'ai bien reçu votre courrier concernant la modification de mon numéro de téléphone. Cependant, le QR code fourni n'est pas fonctionnel, ce qui m'empêche de me connecter à l'application et de procéder au changement de numéro.

Je dois avouer que cette situation est particulièrement frustrante et complexifie l'accès à vos services. Je m'interroge sur la fiabilité de votre système et l'efficacité de votre support client.

They are closing my account because I have Russian passport, even when having the permanent residence. I live in Germany since 2019, and never been in Russia since then. For me it is a pure discrimination.
I will never trust this company again.

Today I received a very disappointing email informing me that Scalable Capital is forcefully closing my accounts because I am not an EU citizen—even though I am a permanent resident of Germany.

Scalable Capital claims this is due to sanctions, but there are no sanctions that generally target permanent residents of EU countries simply because they are non-EU citizens.

If you want to invest with a company that treats customers this way, that’s your choice. As for everyone else, I would recommend staying away from a company that appears to discriminate based on citizenship while misrepresenting the legal basis for its decision.

I went through a complicated registration process that took months, only to have my account closed a little over a year later because permanent residence isn't sufficient documentation—citizenship is the only requirement. I don't recommend this to people without citizenship, unless you want to waste your time for nothing.

Ich habe schlechte Erfahrung damit gemacht.

Account closure for no reason, terrible customer service

It took 1 month to get an account opened. Reason? Customer service too busy. I had to remind several times to review my application.

The worst broker. You can't rely on them at all – and remember, that's the money for your pension

IT72B. Than 0100561860000. 000001792

Gut finde ich

Soweit ganz gut nur in der Darstellung und finden der Konten kompliziert. Das geht besser.

Scalable misinformed me about the proof of address requirements, so my documents were rejected. They then insisted I re-upload new documents, but then provided literally no way to do that - no email address, no functionality in the app, absolutely no way (I am a tech professional and I searched exhaustively). I had to wait over a week until an automated email arrived with a link. This meant a very long and drawn-out onboarding period - far from smooth. Even when this was resolved and my account opened and funded, I continued to receive automated emails bugging me to upload the documents I already uploaded. And, in terms of making my first investments, instruments are very hard to find - there is no way to browse by categories and the search functionality is very poor, just a straight exact-match search of the name, ISIN, etc. You can search for "japan" and never see 100 results that have 'Nikkei' in the name.

I requested a withdrawal and my funds were frozen/unavailable for an unjustified period of 8 weeks! with no clear communication on timing or the reason for the delay. A regulated broker should guarantee transparent execution times and prompt access to client funds, not leave customers in the dark. This experience undermines trust in the platform and raises questions about how withdrawals are operationally handled.

Leider hat es einen ganzen Monat gedauert bis mein Account bzw. mein Konto freigeschaltet wurde. Ich habe mehrmals telefonisch nachgefragt und jedes Mal hieß es, es sollte in wenigen “Stunden” freigeschaltet werden. Das war sehr frustrierend und jetzt schau ich mal wie es weiter geht. Meine erste Erfahrung war also eher schlecht.