We're still getting used to it. "The One" scent was not appealing---very overwhelming and manly, in my opinion. Trying another one, "Ocean Breeze". We diluted it and put it on a low setting so it's... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My first Air 2 stopped working after a month, I requested a new one, only got a new top part, still did not work. It is very hard to get in contact with the team for a full replacement and very disapp... Ver mais
A empresa respondeu
My return request was denied, and it’s been difficult trying to cancel my subscription. I suspect there are a lot of issues with the products which is why it’s made difficult to make a return or canc... Ver mais
A empresa respondeu
I order several different scents as this was not my first order! I am so pleased of the quality and lasting scent of each vial filling my rooms with such amazing aroma that isn’t over powering , bu... Ver mais
A empresa respondeu
3,2
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I cannot tell you how wonderful these…
I cannot tell you how wonderful these diffusers are! They’re attractive, easy to use, and the oils smell amazing!! I highly recommend them to everyone!
7 de outubro de 2026
Resposta da Scentiment
Hi Alisom,
Thank you so much for your amazing review! We’re thrilled to hear that you love your Scentiment diffusers, from their attractive design and ease of use to our wonderful fragrance oils. Your recommendation means so much, and we’re grateful to have you as part of the Scentiment community!
Thank you for choosing Scentiment!
Love their products
Love their products! Had an issue with the shipping and they sent out a replacement promptly. Thank you. Only suggestion i would say is to find a new shipping carrier.
7 de outubro de 2026
Resposta da Scentiment
Hi L.aura,
Thank you so much for your kind feedback! We’re thrilled to hear that you love our products and that your replacement arrived promptly. We sincerely apologize for the shipping issues and appreciate your suggestion regarding our shipping carrier. Your feedback is valuable, and we’ll be sure to share it with our team as we continue working to improve your experience.
Thank you for choosing Scentiment!
I called for help to troubleshoot my…
I called for help to troubleshoot my diffuser. The representative was very helpful and walked me through the steps. Very good customer service!
14 de outubro de 2026
Resposta da Scentiment
Hi Aron,
We are so glad to hear that our team was able to assist you in troubleshooting your diffuser! Providing helpful and patient support is always our top priority, and it is wonderful to know you had such a positive experience with our customer service.
Thank you for sharing your feedback and for choosing us to help scent your space!
Thank you for choosing Scentiment!
Products are top notch
Products are top notch, scents are really good and it's the only place I buy my stuff
14 de outubro de 2026
Resposta da Scentiment
Hi George,
We are so thrilled to hear that you love our high-quality products and wonderful scents! Knowing that we are your go-to destination for all your favorite items truly means the world to us.
Thank you for your amazing support!
Thank you for choosing Scentiment!
Terrible
This is the second time i ordered from scentiment and both times my order never arrived when it was supposed too. The first order was 3 weeks late with no communication from them i had yo teach out and see what was going on one of the scents i ordered was out of stock so instead of emailing me they just never mailed my order. The second order was never shipped. I like the scents but the no communication and the not receiving my order a month late is ridiculous! I will not be ordering from them again.
7 de outubro de 2026
Resposta da Scentiment
Hi Rose,
We're truly sorry about your experience with both of your orders. Having your first order arrive three weeks late without any updates, and then learning your second order never shipped, is not the experience we want for any of our customers, and we completely understand your frustration. You should have been informed right away about the out-of-stock scent, and we sincerely apologize for the lack of communication. We're glad you enjoy our scents, and we would truly appreciate the chance to make this right. Our team will be reaching out to you directly to look into both orders.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Rudy,
Thank you so much for the 5-star review! We're glad you're enjoying our products and that you were able to take advantage of our sale prices. It means a lot to have you as part of the Scentiment family, and we look forward to helping you fill your space with more scents you love.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Great customer service
I had some trouble with my sentiment motor. It quit working. Scentiment was great at working through trouble shooting with me and quick to send replacement parts two different times to fix the problem.
2 de outubro de 2026
Resposta da Scentiment
Hi Julie,
Thank you for sharing your experience! We're sorry your diffuser motor stopped working, as we know how frustrating that can be. We truly appreciate your patience while working through the troubleshooting with our team, and we're so glad the replacement parts helped get things back on track. Kind words like yours mean the world to us, and we're always here to make sure you keep enjoying your favorite scents.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Top notch!!
Your customer service is excellent, quick responsive, and true to their word. I use this company to make my home smell terrific and every interaction I've had has been top-notch.
5 de outubro de 2026
Resposta da Scentiment
Hi Suzanne,
Thank you so much for this wonderful review! We're thrilled to hear our team has been quick, responsive, and true to our word every time you've reached out, and that Scentiment keeps your home smelling terrific. Knowing every interaction has felt top-notch to you truly means a lot to all of us.
We look forward to helping you keep your home smelling amazing for a long time to come.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
The diffuser app isn’t compatible with…
The diffuser app isn’t compatible with 5g. Will need to try to connect using personal hotspot with another phone. Need to update so the app connects to 5g.
13 de outubro de 2026
Resposta da Scentiment
Hi Toby,
Thank you for taking the time to share your feedback. We're sorry the app hasn't been connecting on your 5G network and that you've had to look into workarounds like a personal hotspot just to get set up. We know how frustrating that can be when you're eager to start enjoying your diffuser, and we appreciate you letting us know so we can pass this along.
Our team will be reaching out to you directly to help you get connected.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I love the scent but the diffuser is…
I love the scent but the diffuser is loud
14 de outubro de 2026
Resposta da Scentiment
Hi Ordelia,
Thank you for your review, and we're so glad you love the scent! We're sorry to hear the diffuser has been louder than you'd like, since we know a quiet unit makes a big difference when you're relaxing and enjoying your space. We truly appreciate you letting us know.
Our team will be reaching out to you directly to look into this with you.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Haven’t received
Placed my order on October 5th, the money was taken out of my account and I have not received my order yet. I love the product but customer service doesn’t s not good.
7 de outubro de 2026
Resposta da Scentiment
Hi,
Thank you for sharing your experience, and we're glad to hear you love our products. We're truly sorry your order from October 5th hasn't arrived yet, and we completely understand how frustrating it is to be charged and still be waiting, especially when you haven't felt supported along the way. That's not the experience we want for you.
Our team will be reaching out to you directly to look into your order and help get this sorted.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I dont like two of the scents i…
I dont like two of the scents i received. Im working in trying to change it.
14 de outubro de 2026
Resposta da Scentiment
Hi Paula,
Thank you for your honest feedback and for the 4-star review. We're sorry two of the scents you received weren't quite to your liking. Scent is such a personal thing, and we want every fragrance you bring home to be one you truly enjoy. Our team will be reaching out to you directly to help you find scents that suit you better.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I got my product on time
I got my product on time, and the day dream scent is the best
13 de outubro de 2026
Resposta da Scentiment
Hi Tammy,
Thank you so much for the 5-star review! We're so glad your order arrived right on time, and it's wonderful to hear Daydream has become your favorite scent. We hope it keeps your home feeling cozy and relaxing every day.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Incredible scents, completely useless hardware.
I was so excited when I ordered these units to cover my three-story townhome, which makes this massive disappointment even more irritating. I will say that the fragrances themselves are absolutely incredible—Amber Woods is an amazing scent.
Unfortunately, the actual diffusers are completely useless. The units will not stay on or run the way they are supposed to. Even the plug in....
They are supposed to be controlled by an app, which would be absolutely amazing, but it doesn't work. Read the reviews before you download.
I have plugged them into the wall, let them run on battery, but to no avail. They constantly shut off on their own, and they are rarely working when I walk into a room.
I am so disappointed with this purchase. Because the oils smell so good, I am going to finish using the bottles I already paid for, but the hardware is going straight into the trash after that.
Do not waste your money on these diffusers.
13 de outubro de 2026
Resposta da Scentiment
Hi Richard,
Thank you for taking the time to share such a detailed review. We're so glad you're enjoying our fragrances, and it's great to hear Amber Woods has become a favorite. At the same time, we're truly sorry your diffusers haven't been staying on or connecting to the app the way they should, especially after setting them up to cover your whole townhome. That's not the experience we want for you, and we completely understand your frustration.
We want to help, and our team will be reaching out to you directly to look into what's happening with your units.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Very good service and response very…
Very good service and response very quick.Had issue with the motor they sent one over night.I highly recommend.Absolutely love my diffuser.
13 de outubro de 2026
Resposta da Scentiment
Hi Shelly,
Thank you so much for the 5-star review! We're sorry you had an issue with your motor, but we're so glad our team could get a new one to you quickly. It's wonderful to hear you absolutely love your diffuser, and we truly appreciate your recommendation.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I still have not received my item and…
I still have not received my item and it's been a month. I received part of my shipment and it was all supposed to be there, but when I contacted customer service, they acknowledged that they didn't send an item and would send asap. It's been a week and a half now and I still have not received my item. I have not been updated by customer service.
5 de outubro de 2026
Resposta da Scentiment
Hi Debbie,
Thank you for letting us know. We're sorry you're still waiting on the missing item from your shipment, and even more sorry you haven't received an update since you contacted us. That's not the experience we want for you. Our team will be reaching out to you directly with an update.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Great Company
I absolutely love this company! Never had any problems or complaints since I became a customer couple years ago. I only had one tower to not work correctly and one mixup on size of an oil sent bottle. I was sent a brand new tower (no questions asked) and the correct size of oil sent delivered to me plus was allowed to keep the wrong size cent bottle. I can honestly say they went above and beyond to make sure I was happy with my orders! Love this company. Thank You Scentiment!!! 🫶🏼
6 de outubro de 2026
Resposta da Scentiment
Hi Rebecca,
Thank you so much for this heartfelt review and for being with us for a couple of years! We're sorry about the tower that didn't work and the oil size mix-up, but we're so glad our team was able to make things right for you. Knowing you feel we went above and beyond means a great deal to us, and we're grateful for your loyalty.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
It stopped working properly and I’ve…
It stopped working properly and I’ve only had it a month. Contacted customer support. I did everything they told me to do and it’s still doing the same thing or not connect to my phone. They will not issue me another one so I can send this one back because it’s defective.
5 de outubro de 2026
Resposta da Scentiment
Hi Rafael,
Thank you for your feedback. We're sorry your diffuser stopped working properly after just a month and still won't connect to your phone, even after following every troubleshooting step. We know how frustrating that is. Our team will be reaching out to you directly to take another look at your device.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi,
Thank you for the 5-star review! We're so glad your diffuser is working great and that the scents smell amazing. Bringing beautiful fragrance into your home is exactly what we hope for, and we appreciate you sharing your experience.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Never knew I signed up for some…
Never knew I signed up for some “secret” subscription!! I cancel it then I got charged again the next month!! Evidently they didn’t tell me I had more than one!! Very unprofessional. Will never get anything from sentiment again
6 de outubro de 2026
Resposta da Scentiment
Hi Heide,
Thank you for sharing this. We're sorry you were surprised by a subscription charge after you canceled, and we understand how frustrating it is to learn there was more than one subscription on your account. Our team will be reaching out to you directly to review your account and help clear this up.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.