We're still getting used to it. "The One" scent was not appealing---very overwhelming and manly, in my opinion. Trying another one, "Ocean Breeze". We diluted it and put it on a low setting so it's... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
My first Air 2 stopped working after a month, I requested a new one, only got a new top part, still did not work. It is very hard to get in contact with the team for a full replacement and very disapp... Ver mais
A empresa respondeu
My return request was denied, and it’s been difficult trying to cancel my subscription. I suspect there are a lot of issues with the products which is why it’s made difficult to make a return or canc... Ver mais
A empresa respondeu
I order several different scents as this was not my first order! I am so pleased of the quality and lasting scent of each vial filling my rooms with such amazing aroma that isn’t over powering , bu... Ver mais
A empresa respondeu
3,2
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
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Works and fragrance is nice but doesn’t work as well as expected
Never received the mystery scent but i was sent a smaller fragrance bottle since it was not sent. The diffuser seems to work well but the app does not and it is noisier than expected, but it does put out a good amount of fragrance which I like. The noise makes me wonder if it’s going to last very long though because I thought it was supposed to be quiet. Just being honest.
13 de outubro de 2026
Resposta da Scentiment
Hi Pam,
Thank you for your honest review. We're glad the diffuser puts out a good amount of fragrance you enjoy, and we're sorry about the mix-up with your mystery scent. We also understand your concerns about the app not working well and the noise level, since you were expecting a quieter experience. Our team will be reaching out to you directly to look into the app and noise issues with you.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I own 4 of these...
I own 4 of these.... Excellent product and customer service is beyond great. Highly recommend these products and the company!!!
13 de outubro de 2026
Resposta da Scentiment
Hi Toby,
Thank you so much for the 5-star review! Owning four of our diffusers is quite the vote of confidence, and we're thrilled you're happy with both the products and our customer service. Your recommendation means the world to us, and we're grateful to have you as part of the Scentiment family.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Garbage diffusers
All diffusers are garbage app never works wi-fi never connects and settings up a schedule is worse, on top on that they don't even want to refund your money when you spent weeks with service and something continues. Sad literally have no solution. The oil way to expensive for a diffuser that never works correctly. JUST WANT MY MONEY BACK AND I WOULD BE GLADLY TO SEND ALL OFF THEM BACK.........
23 de outubro de 2026
Opinião espontânea
Resposta da Scentiment
Hi William,
Thank you for sharing your experience. We're sorry the app and Wi-Fi connection haven't worked for you and that setting up a schedule has been so frustrating, especially after spending weeks working with our support team. We hear how disappointed you are, and our team will be reaching out to you directly to talk through your concerns.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I want a functional machine mine does…
I want a functional machine mine does not work.
13 de outubro de 2026
Resposta da Scentiment
Hi Enidsia,
Thank you for letting us know. We're sorry your machine isn't working, and we completely understand wanting a diffuser that does what it's supposed to. Our team will be reaching out to you directly to help sort this out.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Purchase the shipping insurance
Love the product!!! Unfortunately their shipping carrier is not. Pay close attention to your tracking of the shipment. I suggest you buy the shipping insurance. I wish they used USPS, Fed-Ex , or UPS. Never heard of the carrier they use. Great product! Best advice is to pay for the shipping insurance.
13 de outubro de 2026
Resposta da Scentiment
Hi Tony,
Thank you for your review, and we're so happy you love the product! We're sorry your shipping experience wasn't as smooth, and we appreciate you sharing your tips and thoughts about the carrier. Your feedback has been passed along to our team, and our team will be reaching out to you directly.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
So far, not impressed
So far, not impressed. I can’t smell anything. I checked all areas and don’t know what’s wrong
12 de outubro de 2026
Resposta da Scentiment
Hi Tammy,
Thank you for taking the time to share your experience. We're sorry you haven't been able to smell your fragrance yet, especially after checking everything on your own, and we know how disappointing that must be. Our team will be reaching out to you directly to help figure out what's going on so you can enjoy your scents the way you should.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Tammie,
Thank you so kindly for the 5-star review! We're thrilled you love both your machine and our products. It means so much to know they're bringing something special into your home, and we truly appreciate you taking a moment to share it.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I have mixed feelings about the product…
I have mixed feelings about the product itself. I purchased the Diffuser Pro2.There is no way that the device is covering 2,000 square feet. The machine seems to sense low oil from the app, but the oil is full. It allows for easy scheduling from the app, but the app disconnects often. As far as customer service goes it’s a joke. There is no way to cancel your order after ordering, yet they give you 30 mins to cxl without losing money, but nobody will respond to your request in the 30 minute allotted time usually they will get back to you the next day with an excuse. I don’t think I will order anything else from here the competition is more expensive but better quality and customer service
13 de outubro de 2026
Resposta da Scentiment
Hi Kristin,
Thank you for your detailed feedback on your Diffuser Pro 2. We're glad the app scheduling has been easy to use, but we're sorry about the coverage, the low oil alerts when your oil is full, and the app disconnecting. We're also sorry your cancellation request wasn't answered within the 30-minute window, as we understand how frustrating that is. Our team will be reaching out to you directly to look into these issues with you.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
You tricked me into an ongoing …BUYER BEWARE!
You tricked me into an ongoing subscription.it took me forever to get Unsubscribed.and now you’re talking about my next delivery?????? I’m not on an auto delivery. Buyer beware! Horrible!
6 de outubro de 2026
Resposta da Scentiment
Hi Diane,
Thank you for sharing your experience. We're sorry it took so much effort to unsubscribe, and we understand how upsetting it is to then hear about a next delivery when you're not expecting one. That's not the experience we want for anyone. Our team will be reaching out to you directly to review your account and make sure everything is clear.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Have not received my order been shipped…
Have not received my order been shipped out since October 8th it’s October 23rd
6 de outubro de 2026
Resposta da Scentiment
Hi Simren,
Thank you for letting us know. We're sorry your order hasn't arrived yet after shipping out on October 8th, and we completely understand how frustrating that long wait has been. Our team will be reaching out to you directly to look into your shipment and keep you updated.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
I have a problem or situation with an…
I have a problem or situation with an order and never resolve me the issue.Im very dissapoint with this
6 de outubro de 2026
Resposta da Scentiment
Hi Glory,
Thank you for reaching out through your review. We're truly sorry the issue with your order hasn't been resolved and that you've been left feeling disappointed. We want to make sure your concern gets the attention it deserves, and our team will be reaching out to you directly to look into it.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Package was great
Package was great
Easy set up.
My only problem today it shuts off too often. I’d like to know how it runs all the time. Thanks
6 de outubro de 2026
Resposta da Scentiment
Hi Linda,
Thank you for the 5-star review! We're happy your package arrived in great shape and that setup was easy. We're sorry your diffuser has been shutting off more often than you'd like, and we completely understand wanting it to run the way you prefer. Our team will be reaching out to you directly to walk you through the settings and help get it running smoothly.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Awful device/software
The device will not stay connected and thus the schedule won’t stay active. I’ve reset it several times and it didn’t work. I removed the device and now it won’t add back. I reached out to customer support and haven’t received a response.
13 de outubro de 2026
Resposta da Scentiment
Hi Tyler,
Thank you for sharing this. We're sorry your device keeps disconnecting, that your schedule won't stay active, and that it now won't add back after several resets. We're also sorry you haven't heard back from support yet. Our team will be reaching out to you directly to help troubleshoot and get your device reconnected.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Can’t get a response from the company
I purchased two liters of the scent Brilliance that is advertised to smell like Baccarat Rouge 540. Smells nothing like it. Based on their policy, I can’t return the bottle I opened. I still have one more bottle unopened but they will not respond to my email for how to return it and receive a refund.
7 de outubro de 2026
Resposta da Scentiment
Hi Megan,
Thank you for letting us know. We're sorry Brilliance didn't match what you were expecting, and we're especially sorry you haven't heard back about your unopened bottle. Waiting without a response is frustrating, and that's not the experience we want for you. Our team will be reaching out to you directly to help with your request.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
It's is not any better than any other…
It's is not any better than any other diffuser I've used, but it is the most expensive. The refund policy sucks so im just going to keep it. However, since I couldn't get a full refund, I will post my experience every time I see it pop up on my feed.
13 de outubro de 2026
Resposta da Scentiment
Hi Irma,
Thank you for taking the time to share your experience. We're sorry our diffuser didn't stand out for you the way you'd hoped, especially given the price, and we understand your frustration with the refund outcome. Your feedback matters to us, and our team will be reaching out to you directly to talk through your concerns.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Scent is WAY to much!
Nothing wrong as far as shipping etc, be careful there is an added charge that they put on for shipping/damage type stuff. My issue is with the device itself. The scent is too strong with little way to turn doen the intensity except low, medium and high. I have tried several scents to date and they give me a headache! Need to be able to adjust how often and how long it stays on.
13 de outubro de 2026
Resposta da Scentiment
Hi Susan,
Thank you for sharing your feedback, and we're glad shipping went smoothly. We're sorry the scent intensity has been too strong for you and that it's been giving you headaches, as that's the last thing we want. We hear you on wanting more control over how often and how long it runs. Our team will be reaching out to you directly to go over your device settings and find a setup that feels more comfortable for you.
Thank you for choosing Scentiment!
Warmly,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi Lorrie,
Thank you so much for the 5-star review! We're glad our fast service and products made for a great experience, and it's wonderful to hear Ocean Breeze is your favorite. There's nothing quite like a fresh, breezy scent filling the room, and we hope it keeps your home feeling bright and relaxing.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
Resposta da Scentiment
Hi,
Thank you for the 5-star review! Hearing that you love every single fragrance is the best compliment we could ask for. We put so much care into creating scents that make a home feel special, and we're so glad each one has found a place in yours.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
From order to delivery- expedited
From order to delivery- expedited, packaged with care and exceptional product and scents. Thank you
13 de outubro de 2026
Resposta da Scentiment
Hi Cynthia,
Thank you so much for the wonderful review! We're delighted your order arrived quickly and was packaged with care, and even happier to hear you're loving the product and scents. Every order is prepared with you in mind, so your kind words truly mean a lot to our team.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
I find the prices high and then the…
I find the prices high and then the shipping isn’t free!
13 de outubro de 2026
Resposta da Scentiment
Hi Jacqueline,
Thank you for your honest feedback and for the four-star rating. We hear you on pricing and shipping costs, and we understand how much those can add up. Your comments have been passed along to our team as we keep looking for ways to make every order feel like a great value, and our team will be reaching out to you directly.
Thank you for choosing Scentiment!
Warm regards,
Scentiment Customer Experience Team
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