Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Ver mais
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Leia as opiniões dos outros
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Ver mais
A empresa respondeu
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Ver mais
A empresa respondeu
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Great staff.
If. You had not rung me before you came to our island I would have missed the delivery, so I am extremely grateful to your thoughtful office staff.
Ian Glen, Rousay.
1 de abril de 2026
Resposta da Scottish Fuels
We're happy to hear that our team's call ensured you received your delivery! We appreciate your feedback.
Kind Regards
Certas Energy.
Always quick and reliable
11 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
“Order?! What order??”
I have used Scottish Fuels for a few years now and they have been first class! But recently, especially my last order, (which wasn’t logged)not so much. Through no fault of my own, I had to ring to find out where my order was, to be told “what order?!” By which time my oil had run off and it was cold and the price was increasing daily and I didn’t know how much it was going to cost me…. Disappointed ☹️
10 de abril de 2026
Resposta da Scottish Fuels
Good Morning – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
Good service and friendly helpful staff.
23 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Reliable service.
21 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Great people but lost my trust
A really great experience with them until the Iran conflict and they elevated the price immediately to a price that appeared to be taking advantage of the situation with price gouging. I found this broke my trust in them and the many years of great customer service, confidence and great people. I am now installing solar, battery and heat pumps as a direct consequence of their action.
28 de janeiro de 2026
Resposta da Scottish Fuels
Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Resposta da Scottish Fuels
We regret the lack of local contact. We appreciate your feedback and will use it to improve our services.
Kind Regards
Certas Energy.
Service very good
Service very good, but an incorrect message about delivery was sent.
20 de abril de 2026
Resposta da Scottish Fuels
We're glad our service was good. We apologize for the incorrect delivery message and will look into what happened. Thanks for your feedback.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really apprecite it,
Kind Regards
Certas Energy.
Fantastic service for the Crieff…
Fantastic service for the Crieff office, I came home, had no oil and they supplied me within two hours.
7 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Great service
Great service
Always accomodate our request for furl within a reasonable timeframe
Staff always mannerly and professional
15 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reliable automatic refill when needed.
16 de abril de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Extremely unwelcome that it is not…
Extremely unwelcome that it is not possible to shop around because you keep price a secret until a few hours before delivery. Protecting yourself before your customers. Also unclear why the price was so high as - as I understand it - you are using oil from before the price hike post Iran invasion.
16 de abril de 2026
Resposta da Scottish Fuels
Good afternoon – We’re sorry to hear about your recent experience. Your feedback has been shared with our Customer Service Team, who will contact you directly.
Kind regards,
Certas Energy
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
communication and flexibility
In view of present middle east crisis and high prices was good to be able to speak to a real person and get a smaller delivery.
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Excellent Service
Prompt delivery-Placed order Friday afternoon.
Delivery Monday afternoon.
14 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Arrived when it said it would.
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Excellent friendly service
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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