friendly and polite staff when ordering and also on delivery of fuel. I was told when to expect the fuel and then updated just before delivery.
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Leia as opiniões dos outros
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Ver mais
A empresa respondeu
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Ver mais
A empresa respondeu
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Great service
Great service
Always accomodate our request for furl within a reasonable timeframe
Staff always mannerly and professional
15 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reliable automatic refill when needed.
16 de abril de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Extremely unwelcome that it is not…
Extremely unwelcome that it is not possible to shop around because you keep price a secret until a few hours before delivery. Protecting yourself before your customers. Also unclear why the price was so high as - as I understand it - you are using oil from before the price hike post Iran invasion.
16 de abril de 2026
Resposta da Scottish Fuels
Good afternoon – We’re sorry to hear about your recent experience. Your feedback has been shared with our Customer Service Team, who will contact you directly.
Kind regards,
Certas Energy
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
communication and flexibility
In view of present middle east crisis and high prices was good to be able to speak to a real person and get a smaller delivery.
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Excellent Service
Prompt delivery-Placed order Friday afternoon.
Delivery Monday afternoon.
14 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Arrived when it said it would.
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Excellent friendly service
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Didn’t order
Didn’t order. Delivered anyway. Hassle to get my invoice credited.
Shambolic processes.
15 de abril de 2026
Resposta da Scottish Fuels
Good Morning – We’re very sorry to hear about your experience. We’d like to investigate this further, and a member of our Customer Service Team will contact you directly.
Kind regards,
Scottish Fuels
Always ready to help
Our Sales rep Brooke-Elley is always quick to respond to enquiries and follows through until all aspects of our enquiry/sale is completely resolved. Her attention to detail can't be faulted.
1 de abril de 2026
Resposta da Scottish Fuels
We appreciate you taking the time to share your positive experience. We're happy to hear that the team member was quick to respond and thorough in resolving your enquiry. It's great to know her attention to detail was appreciated.
Kind Regards
Certas Energy.
Straightforward delivery experience
I had notification of the delivery so that I could prepare access and the delivery was swift and neatly carried out.
10 de abril de 2026
Resposta da Scottish Fuels
Good Morning – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Resposta da Scottish Fuels
Good Morning – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Efficient service i have no problem…
Efficient service i have no problem recommending them
10 de abril de 2026
Resposta da Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
I have been a customer for a long long…
I have been a customer for a long long time, and so far you have never let me down. Delivery,friendly and helpful on the phone and the oil comes on time. Need I say more?
10 de abril de 2026
Resposta da Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
DISAPPOINTED After three attempts to order heating…
After three attempts to order heating fuel and after one week of waiting I received my order. It turns out that someone "forgot" to order island supply to the local depot. I kept being told "they were busy" because of the war in the Gulf! No deliveries anywhere on the island of Uist or at the fuel pumps! In addition I was part of the Scottish Churches Discount Scheme, but suddenly without explanation I am not. Why! Why the escalation in costs?!! I have always until now had exceptional service from the local Lochcarnan depot.
25 de março de 2026
Resposta da Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
I can always rely on my oil tank being…
I can always rely on my oil tank being filled when needed.
24 de março de 2026
Resposta da Scottish Fuels
Hi Mary, Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Resposta da Scottish Fuels
Good morning Mr Mackenzie,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Always Exceptional Service
I have dealt with Scottish Fuels for nearly 10 years and never had any problem whatsoever ... the people they employ are exceptional, friendly and professional, right from the sales office to the actual driver delivering the Oil.
8 de abril de 2026
Resposta da Scottish Fuels
Hi Ian,
Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Resposta da Scottish Fuels
Hi Iain,
Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
My order arrived even sooner than…
My order arrived even sooner than expected which I was delighted about.
25 de março de 2026
Resposta da Scottish Fuels
Good morning Mrs Morrison,
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
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