I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Ver mais
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friendly and polite staff when ordering and also on delivery of fuel. I was told when to expect the fuel and then updated just before delivery.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Ver mais
A empresa respondeu
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional and reliable even during…
Professional and reliable even during recent market disruptions.
19 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Great service!
Always prompt and friendly with their delivery and very easy to contact. When you phone it is someone local who answers and knows exactly where you live!
5 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Give a price how much per litre at time…
Give a price how much per litre at time of order not when delivery
19 de março de 2026
Resposta da Scottish Fuels
Good afternoon – We’re sorry to hear about your recent experience. Your feedback has been shared with our Customer Service Team, who will contact you directly.
Kind regards,
Certas Energy
Professional Service from Order to Delivery
From ordering through to delivery, the service was excellent. Communication was clear throughout, with helpful text updates confirming the expected delivery time.
The delivery drivers are experienced and professional, and they always point out any potential issues they notice, which is very reassuring. Overall, a reliable and high-quality service that I would happily recommend.
18 de março de 2026
Resposta da Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with our service and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Pleased with updates
When I ordered fuel .couldn't be told a price for reasons to do with the price fluctuating.
I was okay with this as I needed fuel.
I was told a date and I got a txt telling me the price before hand to ask if I still wanted it.
It arrived on the day stated .
So was kept upto date
18 de março de 2026
Resposta da Scottish Fuels
We appreciate you sharing your experience. We're glad you were kept informed about your fuel order and that it arrived as scheduled. Thank you for your positive feedback.
Kind Regards
Certas Energy.
Ordering was easy
Ordering was easy; receptionist was very helpful.
Delivery was, as always, prompt, quickly sand tidily completed.
Thank you
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Quick and efficient delivery
18 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
My review is not great
Web link that failed to operate correctly.
A very unhelpful response to my initial telephone call.
A failure to prioritise us as we have been told in the past would happen, resulting in our having to switch off central heating and Rayburn for a week.
When the delivery was made the driver did not announce his presence and left the delivery note in an inappropriate place which I didn't notice for several days.
However, I would have given 10 stars to the lady in your Inverness office when I visited to see if I could sort things out. She was excellent.
1 de abril de 2026
Resposta da Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue. Kind regards, Certas Energy
Missed two promised delivery dates
Missed two promised delivery dates. Missed delivery date for previous order too. It makes it very difficult to judge when to place an order. Drivers courteous and helpful though.
1 de abril de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
Kind regards,
Certas Energy
Usual procedure
Usual procedure, phone call order and tank gets topped up a couple of days later. Pre delivery call to advise me on current situation with pricing and wanting confirmation of delivery
1 de abril de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
good service as always....
17 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Garbage and rip off service
Very poor as when ordered was told the price was around 70 to 75 pence per litre. Delivery a week later and bill came in at 99 pence per litre. Consequently I will buy my kerosene from another supplier next time even if they are dearer as I could have got the oil for 85 ppl. So do not listen to them when they say they will always look after you, garbage
13 de março de 2026
Resposta da Scottish Fuels
Good afternoon – We’re sorry to hear about your recent experience. Your feedback has been shared with our Customer Service Team, who will contact you directly.
Kind regards,
Certas Energy
Quick reliable delivered
Quick reliable delivered. But very high priced due to others conflicts
12 de março de 2026
Resposta da Scottish Fuels
We're happy to hear that our service was quick and reliable. We appreciate your feedback regarding the pricing. Thank you.
Kind Regards
Certas Energy.
Friendly operative on telephone when…
Friendly operative on telephone when making order for heating oil. Very competitively priced.
Disappointed with the length of time between order and delivery.
Driver was friendly efficient, checked the tank before refuelling. Respectful of property.
Overall to be recommended and returning customer
11 de março de 2026
Resposta da Scottish Fuels
We appreciate your order and are happy that you found our team member friendly and our prices competitive. We're sorry about the delivery delay, but we're glad you were pleased with the driver. Thank you for your recommendation; we value your business.
Kind Regards
Certas Energy.
experience good Not your fault the price of oil has doubled
good review from me. Not your fault that the price of oil has doubled. Try to keep it as low as possible as I am 92. BUT AM PLEASED .
23 de março de 2026
Resposta da Scottish Fuels
We appreciate your positive review. We recognize the impact of increased oil prices and will try to keep costs down. We value your feedback and are pleased you're satisfied.
Kind Regards
Certas Energy.
Scottish Fuels offers a great service
Scottish Fuels offers a great service. It’s easy to order, prompt deliveries and competent and friendly staff.
10 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Drivers are so helpful and considerate
Drivers are so helpful and considerate. Company is so dependable.
25 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really apprecaite it.
Kind Regards
Certas Energy.
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