I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Ver mais
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friendly and polite staff when ordering and also on delivery of fuel. I was told when to expect the fuel and then updated just before delivery.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Ver mais
A empresa respondeu
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Informações de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Putting up prices right away when the…
Putting up prices right away when the war started in Aran.
And not giving the price till after you delivered the oil
I personally think you should give your customers who ordered oil in the first week of the war a rebate
Thank You
10 de março de 2026
Resposta da Scottish Fuels
Good afternoon – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance. Kind regards, Certas Energy
Order missed and another to wrong address.
Order missed the delivery slot and when I phoned to chase it up was told it had not been placed, despite me having the order number sent by text which the operator could see on her system. New order was to take another 2 weeks which to be fair got rectified to 5 days. Ordered a fox radar which was sent to the wrong address despite double checking the delivery address for the unit twice.
24 de março de 2026
Resposta da Scottish Fuels
Good afternoon - Thank you for taking my call today. We appreciate your feedback which has been passed on to the relevant department. Kind regards, Certas Energy.
Regular deliveries and excellent boiler…
Regular deliveries and excellent boiler service.
20 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
The company is reliable with deliveries
7 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
First class service
First class service, were you want it, when you want it, friendly service always helpfull, thankyou.
21 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
no problem with ordering and delivery
7 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Super service given by super staff.
Super service given by super staff.
Many thanks,
Joe MacLeod.
20 de março de 2026
Resposta da Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly apprecaite you taking the time to share your experience.
Kind Regards
Certas Energy.
Swift delivery
Helpful telephone receptionist, Peggy Ann.
Price was quoted & swift delivery the following day.
Thank you
5 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Fuel order to delivery
From ordering to delivery. Great delivery service, the delivery man was very respectful to my property.
Hopefully the price will drop when I get my next order!!!
6 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Always easy to deal with,good and…
Always easy to deal with,good and helpful service.
19 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
You kept to your promised price
You kept to your promised price, even when the 'war' started. 👌
And the drivers are always brilliant 👏
6 de março de 2026
Resposta da Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
You refused to give price when we made…
You refused to give price when we made order despite request, against your own policy . A subsequent call asking for price was declined and you gave a date when we would notified of price which you did not meet. Your charges were profiteering as the oil you provided us with was purchased when prices were a lot lower. The time you took for delivery was far longer than all previous orders and your own delivery driver said he was no busier than normal. We will not be be using you again
20 de março de 2026
Resposta da Scottish Fuels
Good morning – We’re very sorry to hear about your recent experience. We’d like to investigate this further, and i have tried to contact you by phone. I will send you and mail as well so do not hesitate to get back in touch so that we can address your concerns. Kind regards, Certas Energy
Waited too long for delivery as…
Waited too long for delivery as original date was cancelled .
45 mins waiting in phone to check whether or not my delivery would come .
20 de março de 2026
Resposta da Scottish Fuels
Good Afternoon Susan, thank you for taking the time to leave your review. So sorry to hear this, please accept our sincere apologies for the delay you have experienced on your pervious delivery. I can assure you I have passed your feedback over to the relevant department. Kind Regards Certas Energy
Always polite on phone.
Always polite on phone.
Delivery very prompt, within 2 days of order. Drivers friendly.
19 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Good experience
Good experience. Customer care at the ordering was 5 star and driver was friendly and didnt mess about.
Will order from again in future
19 de março de 2026
Resposta da Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Efficient ordering delivery next day
5 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
A trouble free experience
As usual the overall performance of this company was superb.
The staff in the central office are very friendly and helpful so no problems in ordering oil and arranging deliveries
The delivery driver completes the delivery very quickly, and has now become a friend, I enjoy the visit.
4 de março de 2026
Resposta da Scottish Fuels
We're glad you enjoyed your experience. It's great to hear that our central office staff are friendly and helpful, and that deliveries are completed quickly. We appreciate you taking the time to leave us this positive feedback.
Kind Regards
Certas Energy.
Quick and no immediate price hike viz…
Quick and no immediate price hike viz Iran war.
5 de março de 2026
Resposta da Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
Excellent company to deal with
Excellent company to deal with - great service every time
5 de março de 2026
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Resposta da Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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