Secret Cinema Opiniões 

874
•
TrustScore: 3 em 5

2,9

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Classificada 1 em 5 estrelas

Total load of rubbish. Chaotic performance, not a musical I've ever scene, when film being showed on screen and actors running here there and everywhere. Total waste of money. Never even stayed for w... Ver mais

Classificada 5 em 5 estrelas

The experience was very much different to what I expected, was a brilliant production. Great music, the band was awesome, great singing and incredible dancing. Note it was 35 C and they all performe... Ver mais

Classificada 5 em 5 estrelas

I went to the show yesterday and needed a level of assistance as I'm recovering from some health issues. From the moment I arrived, they could not do enough to make sure I was ok. Nothing was too much... Ver mais

Classificada 2 em 5 estrelas

Really disappointing having attended the first Grease production in Bsrnes many years ago and encouraged my friends to attend this one. Similar to other reviews, has totally lost its magic. A real sha... Ver mais

Informações sobre a empresa

  1. Companhia de teatro

Informação fornecida por diversas fontes externas

Secret Cinema specialises in immersive cinema experiences. From cult classics to new releases, films and TV shows are brought to life around you in spectacular sets.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

874 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,9

Todas as opiniões

(874)

13 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Grease experience

We had booked for the Live Grease experience but on the day thunderstorms, rain and wind was forecast for the whole day. Hours before it was scheduled to start I emailed support and asked could they change our tickets to a dry day. I was told it was too short notice so NO. As if we could predict the weather!

We decided to go as we had a hotel booked and had already paid for this and pre-booked parking for the event.

We got there and it was awful, rain and very windy. No shows were on just a band singing in a tent. Food and drink prices were well expensive too.

We had to leave at 3pm when the movie started showing on the big screen outside as my friend had recently had a hip replacement and couldn’t stand for the 2 hours. The floor was soaked and so were the benches so this wasn’t an option to sit down either.

I spoke to member of staff on the way out, she advised to submit a complaint to the support team and we should get a refund. She also took my details and was going to send them to head office too. Well I emailed support this morning and was told no refund no nothing. Absolutely disgusting. We’ve paid for an experience that they couldn’t provide due to the awful weather conditions. This company needs reporting and closing down. They only care about taking your money and stuff the lack of experience you receive!!!

5 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Worst customer service ever

Worst customer service ever. They plan a fully outdoor event (although genuinely this wasn't clear until you arrive). On the day we get there and there are literal severe weather warnings and it's pouring with rain. Obviously they don't cancel so they can make maximum money, so you see all the funfair rides running with no one on them and they're planning on showing the entire movie outside. My friend is unwell so I ask them if we can change tickets as they can't be outside in the rain for 2-3 hours. They confidentally tell me that this should be fine and to just email support (they even check this with a manager and take our info). We leave and immediately email and they're like, sorry the events started now so we can't do anything. I mean tell me that at the door then, I would have at least tried to go. I had driven 2.5 hours just to get there and the only reason I didn't attempt to go in is because you pretty confidentally told me I could change tickets? Now I'm emailing their representitives and they just ignore all communication. I 100% recommend no one books one of these.

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Paria, thank you for your feedback. We are aware that you have been in touch with our Guest Experience team and they have conducted a full investigation into this. I am sorry if you feel the outcome wasn't want you wanted. With regards to the event being outdoors and not being clear, we can only apologise if this information was missed. This would no doubt cause concern. We have details regarding the event being outdoors on our website, FAQs and in the 48 hour pre visit email that is sent to all guests before they attend. Thank you

Classificada 5 em 5 estrelas

I had splendid time it’s fabulous worth…

I had splendid time it’s fabulous worth every penny

6 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Farzad, we appreciate you reaching out to us.

We also really appreciate your lovely review and will be passing it on to our team! Until next time, take care and see you at a future world.

Classificada 5 em 5 estrelas

The best night of my life!

The best night of my life!! Went with two friends and loved it that much booked again with family for the week after! I had never heard of Secret Cinema and so didn't know what to expect, but oh my god, I loved everything about it! You feel like your in the film! The actors are amazing, so friendly and interactive, getting you to join in the with the dancing, the cheerleaders, the band practise and so much more. The food is delicious, maybe slightly pricey but that's what I would expect from these type of events. The carnival rides were just magical! I did not want to leave!! Can I go a third time!! ❤️

6 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Your feedback is really important to us.

I's always so nice reading such positive reviews and we will be sharing with the team for internal reference.

Looking forward to welcoming you back to our next world again very soon!

Classificada 5 em 5 estrelas

Don’t understand the bad reviews

This was amazing!
Granted, we had good weather for it. But the actors were amazing, “Rizzo” had an amazing voice and it was so much fun.
Yes the food is a bit pricey, but what do you expect at these kind of events.
It was my first secret cinema and was so much fun!
I 100% recommend for a fun night out.
The only downside was that the NEC is like a fortress!!

6 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Tal,
It's always so nice reading such positive reviews and we will be sharing with the team for internal reference.
We look forward to seeing you again soon :)

Classificada 5 em 5 estrelas

Fab evening

Another great Secret Cinema experience. The actors/singers/dancers were all amazing, as were the crew under difficult circumstances. The weather was awful but we still sang & danced in the rain.

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hello Helen,

So happy to hear you enjoyed being in the Class of '59 for those summer nights! We'll pass on this feedback to our team, and thank you for taking the time to send this message. See you in our next world...

Classificada 2 em 5 estrelas

Fleeced

We did the Grease secret cinema and it was the first time we had been to one, sadly it will be our last, not because of the outstanding performance of the actors but the absolute blatant robbery that went on at the bar and food vans, £6.50 for a can of San Miguel and £5.00 for a bottle of zero alcohol lager, we were charged £10 for a poor quality burger and £5.50 for the worst chips ever, sorry secret cinema but you've seen the last of my money

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi there, thank you for your feedback and sorry to read you wasn't happy with the price or quality of the food and drinks. With regards to the price, we benchmark our prices against other events similar to ours, the prices are also listed so our guests are able to make an informed decision before purchasing. Your feedback regarding the food, we will share with the relevant department for internal reference. Thank you

Classificada 1 em 5 estrelas

Avoid

Avoid, avoid, avoid…..waste of money, horrendous staff experience from security, management, bar and performer. Spent over £1000 as a group and treated disrespectfully. Never again!!!

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi JM, we appreciate you reaching out to us.
We're so sorry that your experience didn't match your expectations. We do hope that you choose to visit us again soon

Classificada 3 em 5 estrelas

Once In a Lifetime Experience!

Once In a Lifetime Experience!
6:30pm, 18+
(First Secret Cinema we have been to, so take this as you will.)

My friend and I, ("Dolly and Doll") found ourselves to be the youngest at the 18+ event, (we're both 20) immersed with a load of drunk Grease loving 30+ year olds, living our best lives.

The actors embodied their character in every way imaginable, the T-Birds had that T-"Bone" Charm, shoutout to Roger and Doody who caught us completely off guard and left us dumbfounded, speechless, my friends jaw was on the floor, bless, who could blame her. And the Pink Lady's were just, simply iconic and recognisable despite only catching them once or twice.

Can totally see why people read fan-fiction now.

As soon as we left, we were looking at the possibility of going again. We were really into it by the end, front of the line for the conga etc etc but it took a while for us to warm up so we may have missed a few bits going on.

Although we quickly realised after a £10 burger and £10.50 for a cocktail, £5.99 for rain ponchos due to the lack of shelter, you'd expect that maybe to be provided. Those serving us were about as miserable as the weather. (Unless they were trying to play a character.) would like to note that there were no lockers to which I could see and had to leave my stuff attended for dancing often. No pouches for phones to be put away etc. Having to pay to go on the big wheel, etc is a bit naff.

A glorified carnival showing Grease to put it bluntly. That being said I still loved it and so did my friend it exceeded her expectations and had essentially met mine.

We might not be able to go again for a long time yet, but we will certainly remember it.

Also quick thank you to security who were so fun and charming when dealing with us all, ensuring all measures were in place and when greeting us and checking tickets.

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Thank you for your review.

Feedback is very important to us as it allows us the opportunity to analyse our guests' experience and make any relevant changes to ensure our guests have a wonderful time with us. Please be assured, we have forwarded this over to the relevant departments for internal reference and we thank you for taking the time to write such a detailed review.

We hope you choose to visit us again soon.

Classificada 1 em 5 estrelas

Absolute rip off

Absolute rip off. Bought premium tickets for £80 each for a Saturday evening show. The e ticket stated standard ticket but they then sent an email saying they’d got that wrong and my tickets were in fact premium. When we arrived, despite showing the email to the staff, they would only give us standard admission. I am so angry as this was a birthday celebration and I feel completely ripped off

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Claire, I'm sorry to read that you were unhappy with your recent visit. I can see that you were also in touch with our Guest Experience team and they also confirmed that your tickets were standard admission. I'm sorry for any confusion

Classificada 4 em 5 estrelas

Amazing experience

We was there due to winning a competition with tickets food and drink. We should have had a photo opportunity but didn't get it. But we still had amazing time. Actors /actresses was amazing . Food and drink was lovely too. We enjoyed big wheel . We did miss the gym bit cause we didn't know anything was going on there. The only downside was the weather . We did think it would be cancelled but it didn't. And we couldn't arrange another date . All actors wore ponchos so we didn't have a good look at outfits. So some of the show they didn't do. But we still made the most of it . And would go back again.if we had good day with weather.

5 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hello Tracy,

So happy to hear you enjoyed being in the Class of '59 for those summer nights! We'll pass on this feedback to our team, and thank you for taking the time to send this message. See you in our next world...

Classificada 5 em 5 estrelas

Great event. 50% off voucher came too late.

Loved the event. Booked straight away as soon as we got home for the follow fortnight. Unfortunately a few hours later received a 50% off voucher to book again. Seems there’s no way to contact the company. Would like to speak to someone on the team about the 50% off.

29 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hey Lily, so glad you had a wonderful time with us! Please email support@secretcinema.org

Classificada 5 em 5 estrelas

What an amazing night!

What a night! An absolutely brilliant evening, felt like being in the film. The theming was excellent, it was so well organised. The cast were fantastic and I loved every minute if it. I’ll never forget being on the ferris wheel, singing my favourite grease song. I’d highly recommend it

4 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Thank you for taking the time to write such a positive review regarding your recent visit.

It is always so nice reading such positive reviews and we will be sharing with the team for internal reference.

We look forward to welcoming you back to our next world again very soon!

Classificada 5 em 5 estrelas

Absolutely brilliant

Absolutely brilliant, 100% would recommend if you’re a Grease fan!

3 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

So pleased you had a great time Sarah. We hope to see you again soon!

Classificada 5 em 5 estrelas

More than just an outdoor cinema… much more!

From the moment you step into the Grease (or whichever film they are doing) world, you become a member of that world (in this case Rydell High). The actors and crew do everything they can to ensure you have the best experience possible and work really hard to do so! Getting involved means you end up chatting to the characters, dancing with them, helping them or just being witness to the awesome live performances. What a great way to spend a ‘summer night!’

3 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Thanks for taking the time to get in touch with us.

We're so glad to hear that you had such an incredible experience at Rydell High! This review is also really helpful so we will definitely send to our team for reference. See you at our next world...

Classificada 5 em 5 estrelas

Absolute blast!

Incredibly talented performers. At times it really felt like you were in the movie. Had a ton of fun!

23 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Thank you for taking the time to write such a lovely review. We look forward to seeing you again soon!

Classificada 5 em 5 estrelas

Absolutely fantastic show - don't miss!

Absolutely fantastic show. Exceeded expectations!! I felt I was in Rydell High as the setting and dancers made it so real. The attention to detail was excellent and the actors were cast, so like the actors in the film. Despite the rain (of which we were warned and reminded that it was an outside event with instructions to bring appropriate clothing) we sang, danced, jived and laughed all evening. If I could I would go again. Shame it is not moving around the country so other people can experience it. If you are going, definitely dress up - people had made great efforts from the leathers, rock and roll, car mechanics, nightdresses (sleepover at Frenchy's house), beauty school dropouts etc. which fitted in so well with the setting. Well done Secret Cinema!

2 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hey Caroline, thanks so much for your review, glad the show exceeded expectations! Make sure you sign up to our newsletter for exciting updates coming soon :)

Classificada 1 em 5 estrelas

The end of Secret Cinema

Secret Cinema has become tragically over-commercialised to the point that the cost of tickets now outweighs the effort/investment they are putting in. When Secret Cinema launched (and for many years afterwards) they were truly innovative and it felt like they put their hearts and souls into each production. The prices crept up as time went by – fine, as some of their shows were still good. More and more people discovered their work, and soon similar immersive experiences were everywhere.

Grease, sadly, marks the end of Secret Cinema as we’ve known it. It’s clearly a desperate cash grab, made out of desperation or greed.

I’m generally a fan of Secret Cinema, and I even bought shares (albeit fairly worthless ones in the real world) in their crowdfunding efforts a couple of years ago. So where other reviewers have said that the negative reviews are from people who 'don't get it', I take offence.

Like always, I bought my tickets for Grease early (not cheap), factoring the cost of travel and hotels, but was shortly after sent numerous ‘special offer’ emails from various ticket agents, newspapers etc offering tickets for as low as £10 (some friends even got offered free tickets several times). I’m not exactly loaded, but I’ve supported this company over the years and decided to put aside my feelings of being ripped off by this, and try to make the most of it. A friend of mine who's an even bigger fan bought a premium ticket and was supposed to get a free souvenir gift which never materialised. She feels like a fool for paying so much. Lesson - don't try and be a good supporter or think you'll get the best deal by buying your tickets early.

The event was really not much more than a pop-up film in a car park. The cast made a valiant effort but they were thin on the ground and were barely distinguishable from the audience members at times. There were very few interactions with the public and the actors all seemed to vanish about an hour into the event. Food and drink was on sale everywhere at festival prices, and anything extra – like the fairground rides, games etc - was all priced separately, the first time I had seen this at a Secret Cinema event. The audience is now allowed to use their phones, which is really sad. Any sense of escapism is gone, there is just a sea of phones filming every little thing that happens. A cursory look at social media will show you everything you need to know about this event because, a week in, it’s been so thoroughly documented. Just search for it on TikTok and you basically get the idea in 30 seconds. That’s literally all of it. The company even released a detailed site plan a month before it started. What exactly is ‘secret’ about this event any more?

At their original classic events like Back to the Future and Star Wars, the sets were richly detailed and you could explore many different rooms, buildings and spaces. Actors would give you tasks, and vehicles would even move around the space. It felt like a real world had been created, or like you'd wandered on to a film set. Here, despite tickets costing substantially more, the screen was placed atop ‘Rydell High’ which was basically a flat wooden structure with blocked up windows and a cheap sign nailed on, all in the glamorous surroundings of the NEC car park. The ‘auto shop’ had a few tools knocking about but was basically just an overblown bar full of queueing people. A bit of plastic grass had been put down to sit on, but within 15 minutes every decent square inch of it had been covered up with people's picnic blankets. The ‘school hall’ was like a wedding marquee which was overcrowded, humid and impossible to see anything happening because it was so packed. Other than the ‘fairground’ (two riders, £8 a go) that was about all there was to do.

I also know for a fact that Secret Cinema have been encouraging members of their Facebook fan groups to leave positive reviews on this site and others so they clearly know something is up. Either they desperately need our money (despite a massive grant from the government during Covid, despite having no physical building to maintain, but that’s another story) or they know fine well this is a rip off.

I am not writing this to be rude, I am just sad. I hope they take these comments on board, but I suspect they won't.

I won’t be back.

29 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

This was sensational

This was sensational. Grease. The actors were incredible. It was like being in the film: actors sitting down talking to you as though you went to Rydell high. Perfectly executed, and the weather held off - can’t wait to see what the next secret cinema brings. I saw reviews before about cost of food/drinks but these are no more expensive than going to a gig. Brilliant value for money, and the best fun ever

2 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hey Samantha, thank you for taking the time to leave such a wonderful review! We hope to see you again soon :)

Classificada 5 em 5 estrelas

The cast were so good just like the…

The cast were so good just like the film. The dancing and singing were amazing. The audience were included into the performances. The atmosphere was fantastic everyone was dancing and singing. A fantastic night.

2 de agosto de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hey Alison, thank you for your review. We will be sharing with the team for internal reference and we look forward to seeing you again soon

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