When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... Ver mais
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Leia as opiniões dos outros
Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... Ver mais
A empresa respondeu
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... Ver mais
A empresa respondeu
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Informações de contacto
278 Queensberry Street, 3000, Melbourne, Austrália
- 1300 869 888
- info@seermedical.com
- seermedical.com
Kind healthcare team work
During my experience with the Seer Medical team, I enjoyed how the medical team, were supportive and helpful. In ways that, when I needed to ask a question or get more information from them, I was able to via calling them or going to their website etc. My overall experience with the Seer Medical team was good.
22 de janeiro de 2024
Resposta da Seer Medical
Thanks very much for the lovely words about our staff, Jackline! It's great to hear that you found our team supportive and available when you needed them. All the best to you!
Seer Medical
Very professional
Very professional. On time with appointments. Very informative and supportive. Equipment quite tolerable.
15 de janeiro de 2024
Resposta da Seer Medical
Thank you so much for the kind feedback, Sue! We are so glad you had a positive experience.
Seer Medical
Lovely staff
Lovely staff. Was thinking that the eeg leads esp at night would be a problem but I had no issues with it.
16 de janeiro de 2024
Resposta da Seer Medical
We are so glad that the experience was more comfortable than you expected, Deidre, and thank you for the kind words about our staff.
All the best!
Seer Medical
Resposta da Seer Medical
Thank you for sharing, all the best to you!
Seer Medical
The whole process was smooth
The whole process was smooth. Information and instructions were clear and easy for me to follow. The staff are friendly and helpful.
11 de janeiro de 2024
Resposta da Seer Medical
What lovely feedback, Oliver! Thank you for taking the time to write, and we're so glad your experience with the service and our staff was so positive.
All the best to you!
Seer Medical
Resposta da Seer Medical
We are glad our staff supported you so well, Jillian!
Wishing you all the best!
Seer Medical
They put me at ease
They put me at ease, putting the device on was simple (I didn’t have to do anything except sit there) they kept in touch during the week and let me know what I needed to do on a daily basis without being irritating. The device itself wasn’t as bad as I was expecting and being able to shower was a big plus.
9 de janeiro de 2024
Resposta da Seer Medical
Clare, what a lovely review! It's our goal to make the testing as unobtrusive as possible while also making sure you feel supported and reassured. We hope the testing was worthwhile and wish you all the best for the future!
Seer Medical
Resposta da Seer Medical
How great to hear, Jim! Thank you for your kind words.
Seer Medical
I came to my consultation not knowing…
I came to my consultation not knowing what to expect. The trained ‘nurse’ thoroughly explained everything and seem to be very knowledgable and highly skillful. Thank you!
9 de janeiro de 2024
Resposta da Seer Medical
We really appreciate your review, and it's great to hear that you had a good experience in our Adelaide clinic! We will pass your words along to the staff who assisted you.
All the best!
Seer Medical
Resposta da Seer Medical
Thanks very much for the kind words, Linda!
All the best,
Seer Medical
The procedure was made easier as I…
The procedure was made easier as I didn’t have to travel. Stayed at home whilst being monitored.
8 de janeiro de 2024
Resposta da Seer Medical
We are very happy to hear it, Alan. Staying home is definitely better than a hospital stay!
All the best to you!
Seer Medical
Great service
The test itself wasn't exactly joyful - scalp full of electroids, but the service provided ppre-, during- and post the test was wonderful
16 de janeiro de 2024
Resposta da Seer Medical
Thanks so much for the review! While we understand the study can be a bit of a strange process, it's great to hear that our staff and service made the experience more positive for you. Wishing you all the best!
Seer Medical
I found all the staff I dealt with kind…
I found all the staff I dealt with kind and helpful. The service was amazing, and the texts everyday made me feel as though I wasn't alone with the procedure.
20 de dezembro de 2023
Resposta da Seer Medical
Thank you for the lovely words about our staff, Trudie. We want all our patients to feel supported throughout their study, and we are so glad that you found our staff helpful and kind.
Thanks again!
Seer Medical
Can't Fault It
Amazing, easy experience - a huge game changer for epileptics to be tested in their own homes.
18 de dezembro de 2023
Resposta da Seer Medical
What a lovely review, Alice! We are so happy the experience was positive for you and you were able to avoid a hospital stay!
All the best,
Seer Medical
The experience was fine but……
The experience was fine and the technician was thorough and knowledgeable, but I had great difficulty with the electrodes on my head that kept falling off all the time, especially at night in bed. I ended up having to use strapping tape on them to secure them to my head.
22 de dezembro de 2023
Resposta da Seer Medical
Thank you so much for taking the time to write, Jason! There are many factors that impact how well electrodes adhere, and it's a shame that the electrodes didn't stick to your head as well as we would like. We really appreciate your effort in repairing the electrodes and the data quality remained high for the study duration, so, thank you for that!
We hope that the experience was worthwhile for you in the end and wish you all the best!
Seer Medical
Resposta da Seer Medical
Thank you so much for saying so, we will pass on your kind words!
Best wishes!
Seer Medical
Completely professional and caring.
12 de dezembro de 2023
Resposta da Seer Medical
Thank you so much, Barry! All the best to you!
Seer Medical
Seers experience
I had a lovely clinician who was very knowledgeable & made the whole experience go smoothly. I was made feel at ease & each step of the process was was explained in full. Very professional service.
12 de dezembro de 2023
Resposta da Seer Medical
How lovely to hear, thank you so much!
We are so glad that you found the service seamless and professional.
We will be sure to pass on your kind words to the staff member who helped you!
All the best to you!
Seer Medical
EXCELLENT SERVICE
I found the experience to be very good. The staff member that fitted the equipment to my head was very pleasant and fully explained what was going on. Any enquires I had whilst fitted with the equipment before and after was also handled very well by team members at the call centre .
15 de dezembro de 2023
Resposta da Seer Medical
Thank you so much, Barry! It's wonderful to hear that our staff who helped you made you feel comfortable and supported every step of the way. We hope that the experience was worthwhile for you and wish you all the best!
Kind regards,
Seer Medical
Friendly, helpful, professional
The staff I dealt with were fantastic. The person who hooked me up to the machine was extremely helpful, professional and friendly. A joy to deal with.
When I had a query during the procedure I was able to get prompt and appropriate advice on the phone from home.
The App worked, and worked well. I'm still using it.
13 de dezembro de 2023
Resposta da Seer Medical
Thanks so much for the review! We are so happy you found our staff so friendly and helpful, and that the app has proven useful for you.
Wishing you all the best for the future!
Seer Medical
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