When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... Ver mais
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Leia as opiniões dos outros
Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... Ver mais
A empresa respondeu
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... Ver mais
A empresa respondeu
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Informações de contacto
278 Queensberry Street, 3000, Melbourne, Austrália
- 1300 869 888
- info@seermedical.com
- seermedical.com
4,6
Excelente
1 mil opiniões
Sem histórico de convites para avaliação
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Easy to follow instructions
Easy to follow instructions. Friendly staff. On call when required.
18 de dezembro de 2023
Resposta da Seer Medical
We're happy to hear that you found our staff friendly and helpful, Paul!
Wishing you all the best for the future!
Seer Medical
Brian Rock
Unfortunately, mixed messages were given to me or I got them mixed due to stress. Was advised to use either the Seer app or keep a manual list of when episodes happen. Unfortunately, this is not the case and all incidents should've been recorded on the app.
6 de dezembro de 2023
Resposta da Seer Medical
Thanks for taking the time to write, Brian.
All of your reported events were accounted for in the report, but we do apologise if there was any confusion about how to report. We don't mind if patients use our app or a paper diary - but it's good to see that you were able to use the app in the end!
We hope that the experience was worthwhile and wish you all the best.
Seer Medical
The staff were friendly and explained…
The staff were friendly and explained what was going to happen while getting me set up
24 de outubro de 2023
Resposta da Seer Medical
Thanks so much for the kind words about our staff, Lisa! We are glad you felt supported and informed during connection. All the best, Seer Medical
Friendly staff
Friendly staff, and they didn't seem pressured to get the set-up done in a hurry
8 de dezembro de 2023
Resposta da Seer Medical
Thank you for your review, Leonard! We are so happy your appointment didn't feel rushed!
All the best,
Seer Medical
more attention to details
i think the part that goes around the neck needs to be softer, its very uncomfortable sleep or laying on it.
Then it looks like the only part that was reported on was the times i put in to the seer app. and no othertimes.
When we are getting setup on the first day, the lady says you will be contact twice daily, which i thought would be a call but no its a text. which atleast one phone call would have been nice, even to say everything is connected properly.
a screen that we could use to see whats going on would have been great, even to see camara angle and heart beat, brain waves.
the whole time i was unsure if everything was fine or i was doing things right. it was very hot weather so i couldnt do my usual things.
5 de dezembro de 2023
Resposta da Seer Medical
Thank you for taking the time to leave your feedback. We'd like to address your concerns individually.
We are sorry to hear that you found the device uncomfortable. We will pass on your suggestions to the design team.
While we can't go into detail regarding the reporting of events, rest assured that all data recorded was thoroughly analysed. If you'd like more detail about the report, please speak to your referring doctor.
We complete check ins twice daily for every one of our many patients, to ensure data and recording quality is maintained. To make the study as unintrusive as possible, we make contact by phone only if there is an issue we need patients help with, however patients are more than welcome to phone us if they would like help or peace of mind at any stage throughout the study. Our phone number and operating hours are listed on the documentation provided to you.
We appreciated that some patients would like to track their data in real time, however as patients may not be trained to analyse the data, we do not want to cause any additional stress or concern. Our goal is for the study to have as little impact on your daily life as possible, but we are very sorry if it did not meet your expectations.
We hope that, in the end, you found the study worthwhile, and wish you all the best for the future.
Seer Medical
Very helpful and help me to do it all…
Very helpful and help me to do it all like a team
6 de novembro de 2023
Resposta da Seer Medical
We are so glad you felt this way, Jackie! We definitely feel like our staff and patients work together as a team to get the best possible data from your study!
All the best to you!
Seer Medical
Awesome support
Whilst this process is quite invasive within the home and difficult for children, the support from Seer was absolutely fantastic. The help line I called at 10pm for tips when my child was pretty distressed and couldn't sleep as the shoulder pieces are quite big and uncomfortable, was awesome. They were able to help me adjust it over the phone and her become more settled. The daily check in calls were a great support and all staff we spoke to were fantastic, well trained and very knowledgeable. Thank you for making a difficult process so much more bearable.
5 de dezembro de 2023
Resposta da Seer Medical
We really appreciate this beautiful feedback, thank you for taking the time to write! We are so glad that our support staff were able to help you through what we understand can be quite an overwhelming process, especially for children. It's great to hear that she was able to become a bit more used to it in the end, and hope that all the effort was worthwhile!
Wishing you and your family all the best!
Seer Medical
Call Centre and Clinic staff very…
Call Centre and Clinic staff very helpful and attentive. Provided lots of information about the process prior to and at appointment. Appointments ran on time. Messages sent each day during treatment and home maintenance activities were easy to understand.
4 de dezembro de 2023
Resposta da Seer Medical
We are very happy to hear that your had such a positive experience with our staff and found the process smooth and efficient!
All the best for the future!
Seer Medical
So helpful in giving me information and…
So helpful in giving me information and insight about what I needed to do and the staff were extremely helpful with any questions I had
8 de dezembro de 2023
Resposta da Seer Medical
Thank you so much for your lovely feedback, Michael! We are happy that you felt supported and informed throughout the study, and that you found our staff so helpful.
All the best to you!
Seer Medical
Seer Medical were outstanding
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were really warm and professional and the support line staff were also excellent and easily accessible for any questions during our 7 day study. If we had to have another in future we would have no questions or concerns going through Seer again. Thank you so much for making it a smooth experience!
11 de dezembro de 2023
Resposta da Seer Medical
This is such beautiful feedback to receive, Jasmine! We understand that the process can feel overwhelming, and we are proud to hear that our bookings, clinic, and support staff helped you every step of the way.
Wishing you all the best for the future,
Seer Medical
Monitoring
Great friendly staff. Helpful if there was any conerns during the monitoring.
14 de novembro de 2023
Resposta da Seer Medical
Thanks so much for your kind review, Jenny! We are so happy we could help you during the study.
All the best,
Seer Medical
Good friendly service
Good friendly service. Made it more of an enjoyable experience than I thought it would be.
1 de novembro de 2023
Resposta da Seer Medical
Thank you for your review! We are very proud of our staff, and it's great to hear that you found the experience positive.
All the best to you!
Seer Medical
Staff was friendly and helpful
17 de janeiro de 2024
Resposta da Seer Medical
We appreciate your kind words, Lee-Anne!
Best regards,
Seer Medical
Resposta da Seer Medical
We are so happy to hear it, Loyd!
All the best to you!
Seer Medical
Very good interpersonal skills with…
Very good interpersonal skills with children. My 4 yr old Great Grandson responded very well to the treatment. Atmosphere very relaxing and calm. Enjoyed his experience. Took photos to show his class mates.
1 de dezembro de 2023
Resposta da Seer Medical
Thank you so much for your lovely feedback! We are so glad that we were able to create an environment that was calming and relaxing for him, and hope that the experience was worthwhile. Wishing your family all the best!
Seer Medical
Very, professional and easy process,
Very polite and professional people, made something complex so easy to use. Never needed help.
28 de novembro de 2023
Resposta da Seer Medical
That's so wonderful to hear, Wesley. It's our goal to make the process as streamlined and simple as possible, and we are so glad you had a positive experience! Best regards,
Seer Medical
Ease of use
The whole package of equipment I took home was well set out with clear instructions. Despite its appearance, it was easy to cart around with me to the various rooms and really didn't feel intrusive at all.
5 de dezembro de 2023
Resposta da Seer Medical
Thanks for the lovely feedback, Richard. We are so happy that you found the Home Monitoring Kit helpful and easy to understand, and that the camera was not intrusive or difficult. Wishing you all the best for the future!
Seer Medical
Resposta da Seer Medical
We are so glad we could provide this service for you, Leanne, and it's great to hear that you found it relaxing! All the best, Seer Medical
Better than hospital!
I think the service is a great idea!! I worked from home and it was fine, regular text messages that electrodes were all good was reassuring, and with a little bit of studying the electrode map was able to top us gel when required.
Box provided had all extra equipment required.
Camera box was clunky and heavy to move but i managed.
I had four evident pressure injuries- two on the forehead probes and two behind ears, various other sites had small sores but difficult to ascertain some because of hair.
The forehead injuries took 4-5 days to heal.
It took me about an hour in the shower to get out all the gel. The electrodes and dressings came out easily, the gel took SO LONG and i had to be very gentle otherwise i would have ended up with no hair left
22 de novembro de 2023
Resposta da Seer Medical
Liana, thank you for getting in touch with your feedback. We are glad you were able to avoid the unnecessary stress of a hospital stay, and it's lovely to hear that you found the contact and check ins useful.
We are definitely aware of how heavy the camera case is, and really appreciate all the effort you went to in getting the best quality data for your study!
We're sorry to hear about the abrasions to your skin from the electrodes, and the difficulty in removing the glue. If you'd like to provide any more information about this, please get in touch by phone, or email support@seermedical.com.
We hope that the study was worthwhile in the end, and wish you all the best for the future!
Seer Medical
The facility is not too far from home
The facility is not too far from home. morning messages sent to see how I was. When one of the items on my head came loose, someone would come to my home to glue it back on. With osteoarthritis, the weight of the camera case was very heavy. I needed to take Taxi home after connections, and a taxi to have the connections removed. The appoint was sometime in mid November 2023. When do I get the results of the procedure?
17 de novembro de 2023
Resposta da Seer Medical
Thank you for your kind feedback, Neil. Given your unique circumstances, we were happy to help in any way we could. Please speak to your referring practitioner or organisation about the results of the test - they are the best people to help you in this case!
All the best,
Seer Medical
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