Ordered from this company on 22nd February. Aside from an email order confirmation, I have heard nothing since, despite sending several emails to their only contact method “Contact at Shabby” email ad... Ver mais
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Leia as opiniões dos outros
In order to track parcel I was directed to the Shop App, which I found a hassle to download and then to use and it just said my order was being prepared, until it was delivered. No expected date etc.... Ver mais
Ordered wallpaper from Shabby on a 2-4 days delivery. It didnt appear. Numerous enquires totally ignored . The only reply I received claimed 'we are waiting for the paper from our suppliers' They a... Ver mais
it these days of shabby service and products, Shabby stands head and shoulders above its competition. service s swift and efficient without hoops to be jumping through. products is of highest quality... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Unique Home Furniture and Accessories. Home is what you make of it, and at Shabby we want to give you the choice of beautiful pieces and stylish accessories that can help you breathe life into your interior. We know it’s the little touches that make a house a home, from a statement chaise lounge all the way down to the stems of your wine glasses. Which is the idea that was the birth of Shabby - to offer a carefully curated range of luxurious home accessories and furniture to make your home a place you love to live in.
Informações de contacto
Reino Unido
- contact@shabby.co.uk
- shabby.co.uk
3,0
Aceitável
255 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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No feed back on my order which i have…
No feed back on my order which i have still not received. My order was confirmed. Please would you check my order and e-mail me a rough delivery date.
23 de abril de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
I can see our team contacted you on Apr 26 at 09:50AM to inform we was unable to ship to NI and your order was therefore cancelled and refunded.
Apologies for any inconvenience caused.
Kind Regards,
Benjamin
Shabby.co.uk
No communication and order never arrived
No communication, no tracking even weeks after order placed. Not to be trusted
25 de abril de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
Your order was placed on 26th April. The item is dispatched directly from a supplier and is sent with a specialist courier team on a working day service due to the size and weight. They contact you directly to book delivery is when is best for you. As this is a working day service (does not include weekends) and due to 1st and 8th May being UK bank holidays, I can see your order is out for delivery today.
If there is anything else I can help with, please do not hesitate to come back to me on the email I have sent you.
Kind Regards,
Benjamin
Shabby.co.uk
The boxes I ordered look really cheap
The boxes I ordered look really cheap. The fabric is just glued on and looks really tacky.
29 de abril de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review. Apologies to hear you are unhappy with your order. I have emailed you, if you can please respond, we can look into this for you.
Kind Regards,
Benjamin
Shabby.co.uk
Just received a set of drawers for our…
Just received a set of drawers for our daughter's bedroom, fantastic quality, they look beautiful!
Went to Furniture Village initially and wasted 4 months with delayed product, poor quality and damaged product when delivered, my advice use these people everything went perfectly and they were delivered exactly when stated. Will definitely use again!
3 de maio de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
I recently purchased an armchair and I…
I recently purchased an armchair and I must say, it has been a great addition to my living room. The chair is very comfortable and provides excellent support for my back. The design is also very stylish and fits well with my decor. The quality of the materials used in the construction of the chair is evident and I believe it will last for many years to come. The only downside is that it was a bit pricey, but I do think it was worth the investment. Overall, I am very satisfied with my purchase and would highly recommend this armchair to anyone in the market for one.
3 de maio de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Lovely chairs and table
Lovely chairs and table - we are very pleased with them….
24 de abril de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
The product (a small table) is great
The product (a small table) is great, very well made and designed.
The only issue we had was with the delivery - we chose a delivery point, listed by DHL, near where we live, but it turned out the shop had cancelled the contract with DHL, which I only found out after DHL failed to deliver it there. In the end we had to drive to the DHL depot to collect it. However, Benjamin at Shabby.co.uk, was very helpful throughout, responded to my emails very quickly and chased everything up. In the end we collected the item about a week later than the promised delivery time.
25 de março de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
It still HAS NOT arrived
It still HAS NOT arrived, that’s the reason I’ve not completed your first reminder to have my review!
28 de março de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for your review.
I have tracked your order and can see it shows as being delivered to you on 14 Apr 2023 at 09:12. If you have not received your order, please respond to the email I have sent to you from sales.
Kind Regards,
Benjamin
Shabby.co.uk
Very disgusted with this company…
Very disgusted with this company haven’t stilll receive my item it’s been over 2 wkts no one is getting bk to me I am gonna take this further and report this matter don’t order from this company they are scammers
28 de março de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review. Please accept our apologies for the delay. As per our emails today, this was a delay with a specialist couriers used. The delivery has now been booked in with your directly.
Apologies again for the delay with your delivery.
Kind Regards,
Benjamin
Shabby.co.uk
Beware of really poor and cheap quality…
Beware of really poor and cheap quality from this site! Really unhappy with the rug we actually received, the colours of the rug on the shabby.co.uk site are much more vibrant than the pale and insipid print rug we received and re: quality the imagery on site shows a rich matt woollen fabric composition, not the silvery plastic weave rug we received. No free returns and they will not accept that the rug is not as advertised so it will cost us the price we paid for the rug to courier back from the Isle of Wight. We are now stuck with a rug we don’t want due to poor colour representation and disappointing quality. Company only launched this year so could be a scam site..
Needless to say I won’t order from this site again, also advertises as The Rug Seller
11 de abril de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
To confirm, we are a part of the same parent company as The Rug Seller which is Luxury Home Design Group LTD. If you can please provide me your order number I can look into this for you.
Kind Regards,
Benjamin
Shabby.co.uk
After a short delay for my item I was…
After a short delay for my item I was informed they had experienced a problem but that was soon rectified and my order was here within 24 hours great customer service would highly recommend
25 de março de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
I did not receive my ordered item or…
I did not receive my ordered item or any updates so I emailed the address given by Shabby for queries . The email bounced back as undelivered . I am now dubious about this whole matter
26 de março de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
Your item is directly dispatched from a supplier. From our emails from today this has been escalated and booked in with yourself for 17/04. If you have further issues, please respond to my last email and I would be more than happy to look into this for you.
Kind Regards,
Benjamin
Shabby.co.uk
So disappointed
So disappointed, my order was suddenly cancelled due to a wrong price being put on web by Shabby. They quoted t & cs that they can do this. I will defo pay more attention to t & c in future. Paid via PayPal got full refund. 2 different companies contacted me to explain????? Have been offered a 15 per cent discount if I order again at revised cost.Out of my budget now even with discount. Fantastic selection of items but for my experience it's Shabby by name and Shabby for service.
29 de março de 2023
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review.
Unfortunatley after your order was placed, we was been made aware there is a price discrepancy online on the items you have ordered, therefore we have had to unfortunately cancel and refund your order in line with our terms and conditions: Our rights to cancel the contract /We may cancel the contract between us if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
Please accept our apologies for any inconvenience caused by this. I emailed you to inform as soon as the order came through to us and offered an additional discount if you wished to replace due to the error.
If there is anything else I can help with or advise on, please respond to my last email.
Apologies for any inconvenience caused.
Kind Regards,
Benjamin
Shabby.co.uk
First time purchase
First time purchase. Will
Not be the last. Fantastic delivery.
Very happy with the product. Will defo recommend to friends and family. Good prices 😜
4 de abril de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Afternoon,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Super fast delivery
Very fast delivery would recommend and will buy again as good quality products and reasonably priced.
31 de março de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
First time purchase from shabby.co.uk…
First time purchase from shabby.co.uk very happy with the customer service, great communication and fast delivery. Will definitely use this site again.
31 de março de 2023
Opinião espontânea
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Brilliant service and products
22 de março de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
Amazing customer service!!!
11 de março de 2023
Resposta da Shabby.co.uk
Good Morning,
Thank you for taking the time to leave a review! Delighted to hear you are happy the service received! If there is anything at all I can help with, please do not hesitate to contact me further!
Kind Regards,
Benjamin
Shabby.co.uk
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