I cancelled an order with this company in November of 2025, they said the would refund my money, as I had not received any items and I had cancelled, before items were sent from the Warehouse! They ha... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I hope you read this before buying from them. (Though I saw them on Instagram as Femlush - so even that’s suss). I have never received what I paid for nor have I been refunded and I’m being ghosted... Ver mais
Had a sizing issue with my first order, but the customer service team was amazing and supportive. They helped me exchange it quickly, and now I have the perfect fit. The shapewear itself is brilliant... Ver mais
Still haven’t received my order from 06 Nov! Highlighted this and they said they were refunding. Refunded cancelled on PayPal and Shapewear not responding to emails. Nightmare trying to get hold of th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our staff take pride in excellent customer service and business practices, which have been honed over the years of online trading. We're passionate about our products, our service, and our standards. We're small enough to pack your order with care and ensure it's shipped the same day you press the "buy" button, yet large enough to keep your favourite items stocked for a convenient, luxury shopping experience. When purchasing a shapewear item from us, you can be assured of its quality. We stand behind the brand names of every product we carry! Thank you for choosing to shop with us. We consider it a pleasure to serve you.
Informações de contacto
192-200 Pensby Road, CH60 7RJ, Heswall, Reino Unido
- info@shapewear.co.uk
- shapewear.co.uk
1,7
Muito mau
72 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I can verify the previous reviews
I can verify the previous reviews. This company is a complete sham. The item I ordered wasn’t suitable so I followed the instructions and returned. That was a month ago but no sign of the refund. Please be aware as the other reviews about this company being thieves is correct. Do not buy from this shop.
7 de fevereiro de 2025
Opinião espontânea
We ordered some clothing several weeks…
We ordered some clothing several weeks ago. It still has not arrived. When we emailed a week or two after, they replied saying it would be with us by the following weekend. Nothing arrived.
Now they do not respond to our follow-up emails. There is no phone number to call them. I fear that this company is a fraudulent operator.
13 de janeiro de 2025
Opinião espontânea
A COMPANY OF THIEVES!!
I ordered 3 items from this company…delivery was very slow despite paying for fast shipping and arrived in 2 separate parcels over a week apart. 1 of the items was faulty and wouldn’t stay on due to a hole in the strap. I returned it and was promised a full refund…I am still waiting for that refund a month later. Customer service is practically non-existent. They replied once to say that the refund had been issued and attached a copy of their bank transaction (showing a refund for a cheaper item), however this never arrived with me and my bank confirmed that it had not been issued. I can see by other reviews that this exact same thing has happened to other customers, which can only mean that they’re sending fake statements across. DO NOT BUY FROM THIS COMPANY…THEY ARE THIEVES! I’m reporting them to Trading Standards. It’s disgusting how they think that it’s fine to rob people of their hard earned cash and can’t even be bothered to respond to their emails, despite the fact that I’ve sent countless emails asking about my refund. Lyn and Fiona, you should be ashamed of yourselves!!!!
5 de dezembro de 2024
Opinião espontânea
Love their customer service!
Had a sizing issue with my first order, but the customer service team was amazing and supportive. They helped me exchange it quickly, and now I have the perfect fit. The shapewear itself is brilliant, super soft and supportive. Highly recommend to everyone, that's why I am leaving this review. Perfect 5 stars!!!!!!
6 de janeiro de 2025
Opinião espontânea
Perfect under any outfit
Ordered the seamless bodysuit, and it’s exactly what I was looking for. It smooths everything out without being uncomfortable, and you can’t see any lines under my dresses.
9 de janeiro de 2025
Opinião espontânea
fantastic fit and comfort
ive tried so many shapewear brands before this is by far the best!!! The material is nice, and it gives great support without feeling too tight. I wore it all day, and it stayed in place perfectly. So happy with my purchase! :)))
14 de janeiro de 2025
Opinião espontânea
No reimbursement
I have written a review about this company who will not reimburse my returned item. I am now going to send all evidence including their supposed bank screen shot to the financial Ombudsman. I returned the item on 04/12/24. Do not deal with this company
29 de janeiro de 2025
Opinião espontânea
DO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY. They take your money and do not fulfil your order or reply to Multiple emails about the whereabouts of it. However seem to reply on here when negative reviews are left with the same excuse for no fulfilment of orders. Companies house shows them as only incorporated in January of last year, they also show a change of directorship in October.
19 de janeiro de 2025
Opinião espontânea
I sent my item back and followed up…
I sent my item back and followed up with an email and have not heard back or received a refund.
11 de dezembro de 2024
Excellent customer service
There was a slight problem with one of the items I ordered but this was dealt with very promptly and politely and the item was replaced. I can’t fault the company’s customer service.
12 de dezembro de 2024
Resposta da Shapewear
Hi Hazel,
Thank you so much for this wonderful review! While we never want our customers to experience any issues, I'm delighted that our team was able to resolve your concern quickly and professionally.
Thank you for your understanding and for taking the time to share your positive experience. We truly value customers like you.
Thanks
Fiona
The vest was good quality
The vest was good quality, substantial, a good amount of elastin. It launders well.
1 de janeiro de 2025
Resposta da Shapewear
Hi Carl,
Thank you for taking the time to share your feedback about our vest. We're delighted to hear that you're pleased with the quality and durability of the material, and that it's washing well.
Thanks again for choosing www.shapewear.co.uk We appreciate your support!
Didn’t arrive in time and no reply to my email
I really wanted to give 5 as the price was so much cheaper than anywhere else but I ordered something for an occasion and paid extra for quick delivery. The item didn’t arrive within that stated time. I therefore didn’t have it in time and didn’t have time to buy from the high st. I sent an email asking for a refund on delivery charge and got no reply.
4 de dezembro de 2024
Resposta da Shapewear
Dear Nicky
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Not even worth 1 star!
Not even worth 1 star!
DO NOT USE THIS COMPANY.
They charge for goods but DO NOT fulfill the order.
There is NO communication from them. THEY SHOULD NOT BE TRADING.
4 de dezembro de 2024
Resposta da Shapewear
Dear Dee
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Failure to refund my item despite having sent it back
Order received with no issue, however having requested a return on 08 November I have yet to receive any refund or response to my communications. Parcel was sent tracked via Royal Mail and confirmed as delivered to the company on 25 November. No word from them or any sign of my money back.
8 de novembro de 2024
Opinião espontânea
Resposta da Shapewear
Dear Lucy
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Unfortunately it does appear to be a scam site …
Such a shame that I’m having to write this review. I ordered on the 27th October shapewear for a wedding and have yet to receive the order or any correspondence from shapewear.co.uk after multiple attempts to contact them. I have requested a refund and reported the site to shopify with no success. £50 lost through what I can only assume is a scam website given the lack of contact.
27 de outubro de 2024
Opinião espontânea
Resposta da Shapewear
Dear Michelle
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
These people are a scam
These people are a scam - do not order from them. I still haven’t received my order from JULY and they haven’t responded to any of my emails. They are criminals.
8 de dezembro de 2024
Opinião espontânea
Resposta da Shapewear
Hi
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Still haven’t received my order from 06…
Still haven’t received my order from 06 Nov! Highlighted this and they said they were refunding. Refunded cancelled on PayPal and Shapewear not responding to emails. Nightmare trying to get hold of them. PayPal says they can’t refund have to contact seller. 🤷♀️ Very frustrating. Sounds like they could be in financial trouble. 😡
4 de dezembro de 2024
Opinião espontânea
Resposta da Shapewear
Dear Mags
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
If there was a zero star option I would…
If there was a zero star option I would have given that!! Do not order from this company!! I ordered on 8th Nov and received confirmation email to say expected delivery would be 12-14th Nov…it’s now 21st and I’ve received nothing! No further emails to confirm my item has even been shipped. Despite two emails to their customer service team to chase and ask for an update, I’ve received nothing response at all. I used Klarna for my purchase and have reported to them in the hope I can get my money back!! Very disappointed as the shapewear I wanted was to wear with my wedding dress!
21 de novembro de 2024
Opinião espontânea
Resposta da Shapewear
Dear Laura
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Should have received my order last…
Should have received my order last week, specifically paid for express delivery.
Item has even been despatched let alone delivered.
Trying to get hold of them is impossible.
Reported to PayPal to claim a refund!!
19 de novembro de 2024
Opinião espontânea
Resposta da Shapewear
Dear Sasha
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
Do not buy at this firm!
Do not buy at this firm!
I have ordered in August 2024 several items. It’s the 18th of November and so far nothing arrived. Customer service gives no response at all!!
18 de novembro de 2024
Opinião espontânea
Resposta da Shapewear
Dear Janet
I am truly sorry for your negative experience with ourselves. As a small business owner, I want to be transparent - we faced significant staffing challenges during November/December which impacted our customer service and processing times. While we prioritised getting orders shipped, we unfortunately fell behind on emails, refunds, and customer support.
I take full responsibility for these shortcomings and will personally look into this reach out to you within 48hrs to resolve your specific issue.
You can also contact me directly at website@shapewear.co.uk
We have since restructured our team and processes to ensure these problems don't happen again. We value every customer and are committed to making this right.
Kind regards
Fiona
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.