Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... Ver mais
A empresa respondeu
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... Ver mais
A empresa respondeu
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de energia
- Empresa fornecedora de energia eléctrica
- Equipamentos e soluções de energia
- Companhia de gás
- Fornecedor de energia renovável
Sobre Shell Energy for Business Customers
Escrito pela empresa
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Informações de contacto
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , Reino Unido
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4,7
Excelente
179 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Call with Stefan 1st October
Stefan really went above and beyond in helping me with the queries I had and getting me set up on the portal so that I can have the information available to me when I need it.
1 de outubro de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Afternoon
Thank you so much for your kind words and fantastic review. We are thrilled to hear you had a great experience with us.
Your feedback will also be passed onto Steffan.
Many Thanks
Desi@ Shell Energy
Fantastic customer Service
Just setting up a large and a little complicated account. The contact, information and helpfulness of Leah has, so far, been outstanding. I look forward to a continued good working relationship. Many thanks.
25 de setembro de 2024
Resposta da Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Leah.
Many Thanks
Lisa @ Shell Energy
Good customer experience
Thanks, Austin! Austin was incredibly responsive and helpful. Their timely assistance in resolving the issues was much appreciated. I highly value the support provided. Keep up the great work!
25 de setembro de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good afternoon,
Thank you so much for the feedback, we love to hear that our customer service team is doing well.
We will pass the feedback onto Austin, and we look forward to speaking with you in the future.
Kind Regards,
Lisa @ Shell Energy UK
Barbara was very helpful and clear
20 de setembro de 2024
Resposta da Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara.
Kind Regards
Dawn @ Shell Energy UK Ltd
Thank you Lisa!
Lisa Neale and the team has shown impressive levels of support which set Shell all other suppliers. Your support is greatly appreciated thank you!
13 de setembro de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Morning Julien
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service you have received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Lisa and the team.
If you need anything further please do get in contact again.
Many thanks,
Dawn @ Shell Energy UK Ltd
Really helpful gentleman on the phone.
Really helpful gentleman on the phone.
10 de setembro de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Morning James.
Thank you for taking the time to let us know of your recent experience with us.
Our team work hard to ensure our customers receive a great level of service.
Your comments have been passed onto Steffan.
Please feel free to reach out, if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd.
Resposta da Shell Energy for Business Customers
Good Afternoon Vicki,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well.
We will pass the feedback on to Steffan and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Dawn @ Shell Energy UK
Resposta da Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many Thanks
Lisa @ Shell Energy
Honest advice to my benefit as the…
Honest advice to my benefit as the consumer, not the company's benefit.
9 de agosto de 2024
Resposta da Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Kind Regards
Dawn @ Shell Energy UK Ltd
Great customer service and responses
6 de agosto de 2024
Resposta da Shell Energy for Business Customers
Good Morning
Thank you for taking the time to leave us a 5 star review.
Our team work hard to ensure our customers receive the best possible service.
Your comments have been passed to Lisa and Barbara.
Kind Regards
Dawn @ Shell Energy UK Ltd.
Send relevant info
Please ensure you send the correct information with invoices and credit notes to prevent being requested for additional information, which was misconstrued as no knowledge, when the lack of knowledge was on the Shell side...
6 de agosto de 2024
Resposta da Shell Energy for Business Customers
Good Morning
Thank you for your Review.
I am truly sorry that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience. Please know that your feedback has been taken onboard and delivered directly to our Senior Management Team.
I appreciate that you have already contacted us but, if you do have anything that we can help you with, please do email
SEUKL-feedback@shell.com with your full name, first line of your address and post code.
Thank you.
Dawn @ Shell Energy UK Ltd
Very helpful and resolved in a timely…
Very helpful and resolved in a timely manner.
16 de maio de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Afternoon Richard
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Hasnath and we look forward to speaking with you in the future.
Many thanks, Dawn@ Shell Energy UK
It was a pleasure to deal with Dawn
It was a pleasure to deal with Dawn, knew exactly what my query was about and dealt with it promptly and efficiently!
15 de maio de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Afternoon,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well. We will pass the feedback onto Dawn, and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Karina @ Shell Energy UK
Resposta da Shell Energy for Business Customers
Good Afternoon Bev
Thank you for taking the time and leaving a 5 Star review for Barbara.
Your comments have been passed onto her.
If you require anything further please feel free to call us again.
Kind regards
Dawn @ Shell Energy UK Ltd
Copy invoice request was dealt with…
Copy invoice request was dealt with really quickly and the missing data provided
3 de maio de 2024
Resposta da Shell Energy for Business Customers
Good Morning
Thank you for taking the time to review the service you have received.
Your kind words will be passed onto Barbara.
If you require anything further please do not hesitate to get in contact again.
Kind regards
Dawn @ Shell Energy UK Ltd
Recent Review
Support team responded very quickly and with a suitable conclusion, taking my reading via email and setting me up with my own customer portal login. Very helpful.
1 de maio de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Steffan and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Great customer service
Austin in Customer Services was brilliant. He answered the call and replied to my email within 5 minutes! Super helpful - thank you!
23 de abril de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good morning Sally,
Thanks for the lovely feedback.
It's great to hear we are excelling in our service with brilliance and speed! I will be sure to let Austin know.
Kind Regards,
Cody @ Shell Energy UK
Austin was quick to respond and very…
Austin was quick to respond and very helpful
19 de abril de 2024
Opinião espontânea
Resposta da Shell Energy for Business Customers
Good Morning Julien.
Thank you for taking the time to let us know of your recent experience with us. .Our team work hard to ensure out customer receive a great level of service.
Your comments have been passed onto Austin.
Please feel free to reach out if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd.
Absolutely fantastic help quick…
Absolutely fantastic help quick response went above and beyond to help
11 de abril de 2024
Resposta da Shell Energy for Business Customers
Good Morning Scott
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
A helpful and prompt reply
10 de abril de 2024
Resposta da Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.