The service was fast however the mask cushion was very poor quality. I always buy the same brand and I am terribly disappointed with this particular one this time. I won't be buying it again.
A empresa respondeu
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Leia as opiniões dos outros
Easy ordering. Fast, and free delivery. Having a record of all my order details is very helpful:)
A empresa respondeu
I was not aware of your company prior to placing this order. Your prices were very attractive and the very quick delivery was greatly appreciated.
A empresa respondeu
I couldn't find my product that I wanted but a quick phonecall helped me find the things I wanted. Parcel came on Tuesday, ordered on Friday. Box was well packed, with nothing being harmed en route.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Remologie is Canada's trusted online CPAP store, offering comprehensive home support services for diagnosing and treating Obstructive Sleep Apnea (OSA) nationwide. As an arm of Innovair Medical, Remologie collaborates with leading experts in medicine, respiration, psychology, nutrition, and physiotherapy to enhance sleep and overall wellness. Key Offerings: CPAP Products: A wide range of CPAP products delivered right to your door, ensuring you have the necessary equipment for effective OSA treatment. Online Sleep Apnea Quiz: A tool to help individuals identify potential signs of Obstructive Sleep Apnea. Home Sleep Test Kit: Available for customers in Manitoba and Ontario, allowing them to undergo sleep testing from the comfort of their homes. The results are analyzed by sleep therapists and discussed virtually. Comprehensive Support: Continuous support from staff throughout the treatment process, ensuring a smooth online shopping experience and consistent access to necessary products. Mission: To improve sleep and overall wellness through expert collaboration and a seamless online service that addresses the needs of individuals with Obstructive Sleep Apnea across Canada.
Informações de contacto
150 McPhillips Street, R3E 2J9, Winnipeg, Canadá
- 204-786-2727
- support@remologie.ca
- shop.remologie.ca
4,6
Excelente
142 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product on backorder despite website…
Product on backorder despite website showing it's in stock, no response from customer service.
29 de maio de 2025
Feel informed and listened to
Product is as specified and always a pleasant shopping experience whether online or in person
18 de maio de 2025
Resposta da Remologie
Hi Sharon, Thank you for the wonderful review. We are so glad that you felt informed and listened to. That is exactly what you deserve! Thank you for choosing Remologie. We look forward to serving you again next time!
I never got an email when my order was…
I never got an email when my order was ready for pick up.other then that it was smooth.
18 de maio de 2025
User friendly process/website
19 de maio de 2025
Resposta da Remologie
Hi AC, Thank you for the 5-star review. We are so glad you found the process user friendly! Thank you for choosing Remologie, we look forward to serving you again next time!
Resposta da Remologie
Hi Richard, Thank you for the 5-Star review! We are so glad you were happy with how quick and simple the process was! Thank you for choosing Remologie. We look forward to serving you again next time!
Good discount and quality products
Good discount and quality products. Fast delivery
27 de abril de 2025
Resposta da Remologie
Hello Sam, Thank you for the review. We are glad you were happy with your purchase, our pricing, and the fast delivery Thank you for choosing Remologie. We look forward to serving you again next time!
Excellent company
Great service. Great products at a reasonable price. Fast free shipping!
25 de abril de 2025
Resposta da Remologie
Hi Jim,
Thank you for the 5-Star review. We are so glad you were happy with your order! Thank you for choosing Remologie. We look forward to serving you again next time!
Easy ordering
Easy to use, was confirmed quickly and order was ready in a timely fashion
24 de abril de 2025
Resposta da Remologie
Hi Lyn, Thank you for the 5-Star review. We are so glad you were happy with the site and the service! Thank you for choosing Remologie. We look forward to serving you again next time!
Where is my order items?
Where is my order items. I did not receive anything yet. You are my money!
28 de abril de 2025
Resposta da Remologie
Hello Nasreen,
Thank you for your feedback and we're sorry for the concern. We understand how important your order. Your order was processed yesterday and will be shipping today. You can expect an email later today with tracking details.
We appreciate your patience and assure you your items are on their way!
If you have any further questions or concerns, please do not hesitate to reach out to our customer care team at support@remologie.ca.
Resposta da Remologie
Hi Kathy, Thank you for the 5-Star review. We are so glad to know you were happy with our fast shipping! Thank you for choosing Remologie. We look forward to serving you again next time!
Slow Service
Remologie sent me the wrong item (I double-checked my order confirmation) and has not responded to emails asking for help.
Update: a representative saw my review and corrected the situation, which is much appreciated. I still wish they gotten the order right in the first place, or at least responded to my email. The rep told me customer service “missed” it.
3 de abril de 2025
Resposta da Remologie
Hello Ryon,
Thank you for updating your review and giving us the opportunity to make things right. We sincerely apologize for the original mistake with your order and for the lack of timely communication. It’s clear we fell short of the service you should expect from us.
We're really glad someone on our team was able to help sort things out, and we appreciate your patience. Your feedback means a lot. it helps us do better, and we’re aiming to make sure your next experience with Remologie goes much more smoothly.
Thank you again for your honesty and for giving us another chance.
Resposta da Remologie
Hi Raywattee,
Thank you for the 5-star Review. We are so glad you were happy with our prices and the interaction! Thank you for choosing Remologie, we look forward to serving you again next time!
Resposta da Remologie
HI Tushar, Thank you for the awesome 5-Star review! We aim to provide the best possible service for our patients. We are so glad you were happy with our Service! Thank you for choosing Remologie, we look forward to serving you again soon!
Quick and easy
27 de março de 2025
Resposta da Remologie
Hi Randy, Thank you for the 5-Star Review. We are so glad that you found our service, quick and easy! Thank you for choosing Remologie, we look forward to serving you again soon!
Resposta da Remologie
Hi Cameron, Thank you so much for the 5-Star review. We are so glad to hear you found us pleasant to deal with! Thank you for choosing Remologie, we look forward to serving you again!
Resposta da Remologie
HI Philip, Thanks for the review! Glad you got your product quickly. Thank you for Choosing Remologie, we look forward to serving you again next time!
Everything arrived well packed and on…
Everything arrived well packed and on time!
2 de março de 2025
Resposta da Remologie
Hi Matthew.
Thank you for the 5 star review. We are so glad that you were happy with our service! Thank you for choosing Remologie. We appreciate your support and look forward to serving you again in the future!
Resposta da Remologie
Hi Cory,
Thank you for your review! We are glad to hear that you found the ordering process easy and the pricing satisfactory. We appreciate your support and look forward to serving you again in the future!
quick delivery
a little worried about not ordering from medi-gas but in reality this place is just an offshoot business of medi-gas..no worries ..carried on with same login and it showed my ordering history...delivery was prompt
3 de março de 2025
Resposta da Remologie
Hi David,
Thank you for your fantastic review! We’re glad to hear that your experience went smoothly and that the transition was seamless for you. It’s great to know that your ordering history was easily accessible and that the delivery was prompt. We truly appreciate your trust, and we look forward to continuing to serve you!
I appreciate that the online purchase…
I appreciate that the online purchase was delivered promptly.
But!
I am disappointed that the Winnipeg wanted to charge me $20.00 to deliver and not be accessible to pick up my supplies, Bad store hours. Also not open on weekends. I also saved money purchasing the items online.
I am disappointed that the Winnipeg location did not have my file so to order the proper consumables. As no one in this office knew the lady who had initially given me a quote. She vanished. So, not very impressed. I will be looking at other suppliers.
22 de fevereiro de 2025
Resposta da Remologie
Hello,
Thank you for leaving a review. Your feedback is greatly appreciated. We truly appreciate your comments, and we’re sorry to hear about the challenges you experienced with our store hours.
As a reminder, we offer free shipping on all orders over $100, which might be a more convenient option for future purchases! Your feedback helps us improve, and we’ll be looking into these concerns to make things better moving forward. We hope you’ll consider giving us another opportunity in the future!
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