Customer service was great overall. It was a little difficult to get in contact with someone at first since I had to leave a voicemail to activate Shopmonkey Payments, but once I got in touch with the... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Kannan was a great help in guiding me through the process. I was honest with him about what my goals were and he found a way to make it make sense for us. He was able to explain the more in depth func... Ver mais
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We really like shop monkey, however the issue we have is that we have to pay for the most exspensive package just to be able to have one thing we need which is labor guides. We are actually looking i... Ver mais
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Joe was amazing! Seriously, he is the greatest salesman! We have sat through so many demos this week, garage360, autoleap, napa tracs integrations, but nobody took the time to really show us the produ... Ver mais
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Informações sobre a empresa
Sobre Shopmonkey
Escrito pela empresa
Smart, simple. Built for shop life.
Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.
Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.
What you get:
- Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth.
- Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos.
- Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone.
- Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets.
- Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work.
- Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself.
- Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches.
- Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat.
- Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office.
- Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering.
- Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nexpart, RepairLink, and CARFAX.
Find the pricing that's the right fit for your auto shop.
Check out our social channels:
Introducing Accounting and Bookkeeping, built right in to Shopmonkey
Escrito pela empresa
- Know your numbers every month, not just at tax time.
- Real P&L, no bookkeeping headaches, no manual setup, no generic templates. Parts and Labor revenue, EPA fees, and sublet labor built in. DIY your books with Shopmonkey Accounting, or hand them to a dedicated bookkeeper with Shopmonkey Bookkeeping.
Informações de contacto
155 East Main Avenue, 95037, Morgan Hill, Estados Unidos da América
- 408-675-2304
- info@shopmonkey.io
- shopmonkey.io
4,6
Excelente
65 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
very easy to work with always on time…
very easy to work with always on time for meetings and help center actually helps you.
21 de julho de 2026
Resposta da Shopmonkey
Thanks for the feedback, Jeremy. We love to hear that we're helpful to our customers and we look forward to working more with you.
Buen servicio al cliente
Buen servicio al cliente, pacientes para explicar y resolver cualquier duda
21 de julho de 2026
Resposta da Shopmonkey
Gracias Guillermina! Vamos a tener mucho exito junots!
I know this the first time using shop…
I know this the first time using shop monkey but the simplicity of it says it all its not the hard to work using there invoice creating files and saving work order I love it and satisfied camper.thank you shop monkey I would recommended it to anyone having a repair shop.
14 de julho de 2026
Resposta da Shopmonkey
Hi Junior. Thanks for the kind words and recommendation. We're happy to support your shop.
Shop Monkey has given our business' so…
Shop Monkey has given our business' so many needed tools to run smoothly and efficiently. They constantly adjust to the requests and concerns of the users. We have 2 shops and are sure we will be using them for years to come! Thanks to Lukas and the whole Shop Monkey crew for helping us for so many years.
14 de julho de 2026
Resposta da Shopmonkey
Jonny, thanks for this review. We enjoy working with you, too!
Great conversation with Shopmonkey…
Great conversation with Shopmonkey today. There was no pressure to commit to a long-term contract, and the customer service representative was knowledgeable, helpful, and communicated everything clearly. After reviewing several options, we've decided to give Shopmonkey a try.
13 de julho de 2026
Resposta da Shopmonkey
Thanks, Tom! We’re excited to have you with Shopmonkey. We’re glad the team made the process clear and easy, and we look forward to supporting you along the way.
It was a pleasure speaking to Tim
It was a pleasure speaking to Tim, great customer service! Way to go Tim you went above and beyond!!
10 de julho de 2026
Resposta da Shopmonkey
Thank you for sharing your feedback. We will make sure Tim knows you value his assistance. We are happy to have you in our Shopmonkey community.
AMAZING!!
We've only recently started using Shopmonkey at Evanoff Powersports LLC, but the experience has been excellent so far. The software is clean, professional, and much more capable than the invoicing systems I tried before. It gives me confidence that I'll be able to manage estimates, repair orders, invoices, customer information, and my shop all in one place as my business grows.
A huge thank you to Kristopher Gregory for making the onboarding process easy. He was knowledgeable, responsive, and took the time to answer all of my questions without making me feel rushed. Great customer service makes a big difference when you're starting a new business, and Kristopher delivered.
I'm excited to continue using Shopmonkey and would definitely recommend both the software and Kristopher to other repair shops looking for a professional shop management system.
8 de julho de 2026
Resposta da Shopmonkey
From estimates to repair orders to customer records — having it all in one place will only get more valuable as Evanoff Powersports grows. We're glad that Shopmonkey is already earning your confidence.
p.s. Kristopher is going to love reading this. Thanks.
Resposta da Shopmonkey
Love to hear this, Damion. Thank you for sharing.
Our shop is New to Shop Monkey
Our shop is New to Shop Monkey. We had questions that were missed on the initial set up. Called --and got my questions answered accurately & quick.
29 de junho de 2026
Resposta da Shopmonkey
Hi Mike. Getting set up right matters more than most people think. We're glad we could help your shop quickly. Welcome to Shopmonkey.
Great and very informative
Great and very informative. I didn’t even plan on signing up right away but the program seems phenomenal and I cannot wait to start.
1 de julho de 2026
Resposta da Shopmonkey
Hey Fazaar, thanks for this feedback. We are looking forward to working with you, too.
Everyone I have spoke to was super…
Everyone I have spoke to was super helpful and had answers to all of my questions. Everything was explained to me so I know exactly what I'm getting for the money. Follow up questions were treated like it wasn't the third time I was confirming the same information. Something that is typically stressful was made easy to understand and I am hoping for a seamless transition. I can't wait to be a shopmonkey shop!
30 de junho de 2026
Resposta da Shopmonkey
Hey, Pamela, we look forward to working more with you as well. Glad your experience so far has been smooth and reassuring as you begin using our platform. Welcome to the Shopmonkey community.
Great follow up by Joe!
Joe was great in explaining the software and how it applied to our business. Looking forward to using it to track and improve our profitability.
19 de junho de 2026
Resposta da Shopmonkey
Thanks for the great feedback! We’re glad Joe could show how Shopmonkey fits your business needs and we’re excited to help you measure and grow your profitability!
It is up to date with technology
It is up to date with technology. Easy to use and is fast.
25 de junho de 2026
Resposta da Shopmonkey
Thank you, Bob, for this feedback. We are glad to hear that our solution is robust, easy, and quick, and helps your shop succeed.
2021
We have been using Shop Monkey since the very beginning of opening our shop, and we couldn't be happier with our choice.
Our clients frequently tell us how nice it is to communicate through the platform. They find the ease of replying to messages, approving estimates, and making payments incredibly helpful and streamlined. It really elevates the overall customer experience we are able to provide.
On the backend, it is also an amazing tool for managing our team and tracking the health of the shop. We use it constantly to track employee hours, run weekly and monthly business reports, and track our overall sales metrics.
Like any growing software, there were a few glitches when a major update rolled out recently. However, Shop Monkey completely stepped up—they took full responsibility, listened to their customers, clearly communicated their next steps to correct the issues, and actively requested our feedback. They are continually implementing that feedback to improve the platform. We highly recommend them to any shop owner looking for top-tier shop management software!
1 de junho de 2026
Resposta da Shopmonkey
Hi AshLee. Being part of your shop from day one is something we really value — thank you for that. It's great to hear your clients feel the difference on their end, and that Shopmonkey is performing well on yours.
Regarding the rough edges with recent updates. We'd rather own and fix it than pretend otherwise, and we appreciate you noticing how the team handled it.
Thanks, too, for recommending us to other shop owners. We look forward to a continued partnership.
Best customer service I've had in a…
Best customer service I've had in a long time.
15 de junho de 2026
Resposta da Shopmonkey
Hey, Wesley, this is great to hear. We work hard to connect with customers and get them what they need. Glad our team was helpful, and thanks for the review.
Joe was great!
11 de junho de 2026
Resposta da Shopmonkey
Hey, Gary! Thanks for sharing that! We think Joe is great, too. Glad he has been helpful to you and your shop. Reach out anytime you need.
Firoz was amazing and everyone we have…
Firoz was amazing and everyone we have spoke to. thank you!
9 de junho de 2026
Resposta da Shopmonkey
Firoz and the rest of the team will love hearing this. We're lucky to have people who genuinely care about the shops they work with. Thank you for taking the time to share, Jessica.
the system is friendly to use
the system is friendly to use, when we need support, the customer service is always there to help.
16 de junho de 2026
Resposta da Shopmonkey
So glad the platform's been easy to navigate and that our support team has been there when you've needed them. Thanks for sharing this, Monica.
solved my issue really fast
5 de junho de 2026
Resposta da Shopmonkey
Glad we could get that sorted quickly for you. Thanks for taking the time to share your experience, Maria.
It is singlehandedly the most important…
It is singlehandedly the most important tool in my shop. I dont know how we would operate with out it
11 de junho de 2026
Resposta da Shopmonkey
Wow, Shea, thank you for that feedback. Hearing that Shopmonkey has become the most important tool in your shop is exactly why we do this work. Thanks again.
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