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Shopmonkey Opiniões 

65
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Customer service was great overall. It was a little difficult to get in contact with someone at first since I had to leave a voicemail to activate Shopmonkey Payments, but once I got in touch with the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Kannan was a great help in guiding me through the process. I was honest with him about what my goals were and he found a way to make it make sense for us. He was able to explain the more in depth func... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

We really like shop monkey, however the issue we have is that we have to pay for the most exspensive package just to be able to have one thing we need which is labor guides. We are actually looking i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Joe was amazing! Seriously, he is the greatest salesman! We have sat through so many demos this week, garage360, autoleap, napa tracs integrations, but nobody took the time to really show us the produ... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software
  2. Serviço de empresa para empresa

Sobre Shopmonkey

Escrito pela empresa

Smart, simple. Built for shop life.

Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.

Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.

What you get:

  • Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth.
  • Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos.
  • Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone.
  • Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets.
  • Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work.
  • Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself.
  • Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches.
  • Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat.
  • Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office.
  • Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering.
  • Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nexpart, RepairLink, and CARFAX.
  • Find the pricing that's the right fit for your auto shop.

    Check out our social channels:

    Facebook  |  LinkedIn  |  Instagram  |  YouTube

Introducing Accounting and Bookkeeping, built right in to Shopmonkey

Escrito pela empresa

Know your numbers every month, not just at tax time.
Real P&L, no bookkeeping headaches, no manual setup, no generic templates. Parts and Labor revenue, EPA fees, and sublet labor built in. DIY your books with Shopmonkey Accounting, or hand them to a dedicated bookkeeper with Shopmonkey Bookkeeping.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

65 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(65)

62 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Horrible Customer Service and more!

Horrible Customer Service, i have been with shop monkey since 2019. I have met with the staff multiple times in person, and every time it's like a broken record, they thank you and "value" your input so much, but don't actually implement any of the fixes into their features. Whenever you do have an issue, all they do is pass you off. They promised me a sandbox version of their 2.0, newest greatest software, and it took them two years to get me on it just to be an utter, let down. Don't walk, run from this company and find a better platform

4 de junho de 2025
Opinião espontânea
logótipo da Shopmonkey

Resposta da Shopmonkey

Hi Spikes, thank you for the feedback — and for being a Shopmonkey customer since 2019. We're sorry the platform and support experience didn't meet your expectations. The issues you raised around reporting, integrations, and client communication tools are areas we've continued to invest in. We also hear the frustration around the sandbox timeline — that rollout took longer than it should have, and we understand why that was a letdown after waiting. If there's anything specific still impacting your shop, we'd welcome a direct conversation.

Classificada 1 em 5 estrelas

This company has the absolute worst…

This company has the absolute worst customer service I have ever encountered in all my years in the industry. If you want help you better hope that you don’t need it with in a 2 week window. I have been calling and emailing them for the last 3 weeks with no answer. Then my Store manager called today and finally they decided to write back. Do not waste your time or money with this company.

21 de janeiro de 2025
Opinião espontânea
logótipo da Shopmonkey

Resposta da Shopmonkey

Hey James,
We're sorry for the frustrating experience you had — a 2-week wait is not the standard we hold ourselves to, and we genuinely heard your feedback.

We want to be transparent: this occurred during a period when our support team was being rebuilt and restructured. Since then, we've invested heavily in staffing and operations — first response times are now under 15 minutes, and we have the right team in place to make sure no shop is left waiting.

If there's anything still impacting your business, we'd welcome a direct conversation to make it right.

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