During an emergency, discovered long after my regular vet was closed, you took u in immediately (my new dog and I) at 2:30 am after he devoured his flea collar. Why he did that, I will never know. Hon... Ver mais
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Be really carefull when ordering something! Website is builted that you make allmost automatically some constant order even notising that! Difficulties to see account and what is order status and whe... Ver mais
A empresa respondeu
I purchased FreshWipes, EyeWipes and EarWipes from Vetpets and repeated purchases too. The wipes are really helpful in keeping my pet dog clean, in all the important areas. Cleaning Bambi's teeth, eye... Ver mais
A empresa respondeu
I ordered some plaque wipes from this company and by mistake I was sent ear wipes. However, I contacted the customer service team and a lady called Emma helped me with my order mix up she was absolute... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VetPets is a pet health brand dedicated to making daily care simple, effective, and stress-free for both pets and their owners. We develop care products designed around one principle: routines that actually work and that your pet accepts. Our products are formulated with proven, gentle ingredients and designed for real life — quick, easy, and something you can stick to every single day. No complicated routines. No exaggerated claims. Just simple tools that help you take proper care of your pet. We believe pets don't need perfect owners. They need owners who try — and products that make trying easy. That belief drives everything we create.
Informações de contacto
3,7
Aceitável
96 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Do not buy from this company
Do not buy from this company! I bought some finger wipes that are not what I’d call textured and completely useless. A month later I received an email advising me a second order was on its way which I had not placed. I immediately checked I hadn’t inadvertently set up a subscription and my account confirmed no subscription. I emailed explaining I did not place an order requesting cancellation and refund. Response was that I had a subscription which I absolutely did not! Requested a refund again to be told I can return the order but will have to pay postage. They are obviously scammers & absolutely outrageous that this can happen. I would give no stars if it was an option.
27 de setembro de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Diane,
Thank you for taking the time to share this, we'd like the chance to look into what happened here and make this right.
We understand how concerning it must have been to see your account show no subscription while a second order was still processed. This does sometimes happen due to a display discrepancy on our end, and in these cases we're able to confirm and cancel the subscription directly once we're made aware, rather than relying on what's shown in the account portal.
We'd also like to revisit the return process with you directly, as there may be options available depending on your specific situation.
Please reach out to us at info@shopvetpets.com with your order number so we can look into this properly and get it resolved for you.
Kind regards,
VetPets Team
Excellent customer service
I ordered some plaque wipes from this company and by mistake I was sent ear wipes. However, I contacted the customer service team and a lady called Emma helped me with my order mix up she was absolutely great and sorted my order out for me to ensure I got the correct wipes.
21 de setembro de 2026
Opinião espontânea
Resposta da Shopvetpets
Thank you so much for your kind words, and for taking the time to leave this review. We're glad our team could sort out your order and get you the right wipes.
We'll pass your feedback on to the team. We hope your dog enjoys them.
I bought the eye cleaners and teeth…
I bought the eye cleaners and teeth cleaner also got one free they are fantastic and give a perfect result
1 de setembro de 2026
Opinião espontânea
Resposta da Shopvetpets
Thank you for the lovely review, and for choosing both products. We're delighted you're pleased with your order.
I can see some improvement in my dog's…
I can see some improvement in my dog's mouth cleaningnes and odour. The customer service is also very good.
15 de setembro de 2026
Opinião espontânea
Resposta da Shopvetpets
Thank you for taking the time to write this. It's good to hear that the service was helpful as well. We're happy to have you with us.
Great product
Great product. No complaints there. Only fly in the ointment was the time it took to arrive. Waiting one week was a bit too much. These days most businesses can have their products to us in days.
7 de setembro de 2026
Opinião espontânea
Resposta da Shopvetpets
Thank you for the kind words, and for being so fair about the delivery. We understand that a week can feel long when you're waiting for something for your dog, and we've shared your comment with our team. We're glad the product has been working well for you.
Looking real good! Suggest a small adjustment ...!
I think the product is fun to use, the Dog Jack likes it, and it might actually be working? Too soon to say, I think.
However, the sleeve is really tight on my finger, and I'm just a normal-sized guy with normal-sized fingers. My finger doesn't fully go into the sleeve. You may want to widen it just a little ....
That's it ...
Renny
6 de setembro de 2026
Opinião espontânea
Resposta da Shopvetpets
Thank you, Renny, and a hello to Jack. We're glad you're both enjoying the routine, and thank you for the honest note on the sleeve.
If it feels snug on your index finger, you could try your little or ring finger and wrap the wipe loosely around the fingertip, which some people find easier. We've shared your suggestion with our team.
Tear stains virtually gone!
Our 5 year old Bichon, Daisy, had really bad tear stains to the point that people thought she was older than our 9 year old Bichon. Nothing we tried worked until I saw the ad for VetPets eye wipes. I started using them daily in May 2026..... what a transformation! Our groomer said today that Daisy's tear stains had been the darkest she had seen and she could not believe that now they had virtually gone. VetPets eye wipes are so good.
4 de setembro de 2026
Opinião espontânea
Easy to Use
Using these is easy and doesn't traumatized my dog like brushing.
I'd give 5 stars but I really do not like auto ship.
I'll buy again, but I will decide when.
17 de agosto de 2026
Opinião espontânea
Don’t Waste Your Money!!
These wipes are supposed to be..as stated…
“Textured finger wipes that actually scrub plaque off the gum line. No fight, no stress, no expensive vet cleanings”
Honest description is …These wipes are not textured, the video of the dog having their teeth cleaned has a sound effect like it’s actually gently scrubbing ..that’s not correct either as there is no noise with these wipes, they are quite useless and certainly not worth spending your the money! Very disappointed!
(Date is approximate)
1 de junho de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Sandra, thank you for taking the time to share your detailed feedback with us. We're sorry to hear the wipes didn't meet the expectations set by our product description, and we take feedback like this seriously as it helps us look closely at how our products are represented.
We'd really like to make this right for you. Could you please reach out to us directly at info@shopvetpets.com with your order number so we can look into a resolution for you?
Used on my dog teeth think they work…
Used on my dog teeth think they work but hard to tell
7 de agosto de 2026
Opinião espontânea
I use Freshwipes on my two dogs teeth…
I use Freshwipes on my two dogs teeth nearly every day. Both are therapy dogs and when I say we are going for a "visit" they both lineup to get brushed and their teeth cleaned and therapy scarves on. Of course there is always a treat involved! The wipes help to keep their teeth clean and breath fresher.
5 de agosto de 2026
Opinião espontânea
Great product, in my opinion.
So easy to use these finger wipes for cleaning dog's teeth. I have two 8 month old dog's and I use the wipes to clean their teeth. I started wiping my finger around their mouth before the wipes arrived. It made it so much easier and they didn't mind the addition of the finger wipes. I started off using paste and a brush. But this is less stressful for my dog's using the dental wipes. I would definitely recommend. You can halt or delay delivery as you choose.
11 de agosto de 2026
Opinião espontânea
Two of my products arrived slightly…
Two of my products arrived slightly damaged. I contacted Vetpets, they replied quickly and dealt with the issue promptly. Couldn't fault their customer service.
10 de agosto de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Lin, thank you so much for taking the time to share this! 💙 We're really sorry to hear a couple of items arrived slightly damaged, but we're so glad our team could get this sorted for you quickly. Your feedback means a lot to us, and we truly appreciate your support. Thanks again! 🐾
Teeth cleaning
When I use them on their teeth (not every day, I admit) the pad comes away a bit dirty so I know it is cleaning their teeth
9 de agosto de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Wendy, thank you so much for sharing this with us! 💙 It's great to hear you're seeing that cleaning effect even with a few days in between uses. Daily use is best for the most consistent results, but even a few times a week can make a real difference over time. Thanks again for the lovely review, and give your pets a pat from us! 🐾
Finger pad not wide enough have to cut…
Finger pad not wide enough have to cut it to get on my finger
9 de agosto de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Denise, thank you for the feedback and for taking the time to share this! 💙 We're glad the product is still working well for you overall, and we really appreciate you letting us know about the fit, this kind of detail genuinely helps us look at ways to improve the wipes going forward. If you ever have more thoughts on this, feel free to reach out to us directly. Thanks again for your support! 🐾
Pratique facile à l'emploi
4 de agosto de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Claudine,
Thank you so much for taking the time to leave this review, we really appreciate it! We are so glad to hear you have found the product practical and easy to use.
Thank you for choosing VetPets 💙🐾
I have got 4 tubs of the eye wipes for…
I have got 4 tubs of the eye wipes for my French Bulldog and they have done amazing for her eyes who normally gets her eyes cleaned between 5/6 times a day. She is on steroids and drops for her eyes from the vet but have not helped in the least. My vet said she had dry eye. I also think she has parasites due to her scratching and biting at her nails and in between them. She also scoots along the floor which are all signs of parasites. I have bought medication online for her so hopefully they help her. Get the eye wipes for you furry animal as you will love using them. Thank you.
15 de julho de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Brian,
Thank you so much for sharing such a detailed and heartfelt review, it truly means a lot to us. We are so glad to hear the EyeWipes have been making a real difference for your French Bulldog, especially given how much daily care her eyes need.
We hope the medication helps clear up the parasites quickly so she can feel more comfortable all around. Thank you for recommending the wipes to fellow pet owners, and for trusting us to be part of her care routine 💙🐾
Amazing products from Vetpets
I purchased FreshWipes, EyeWipes and EarWipes from Vetpets and repeated purchases too. The wipes are really helpful in keeping my pet dog clean, in all the important areas. Cleaning Bambi's teeth, eyes and ears made it so much easier. I no longer could use now.. but will share it with other pawrent. Thank you so much Vetpets, producing amazing products and heartfelt thanks for your kindness. - Shirley & Bambi
27 de julho de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Shirley,
Thank you so much for sharing this, and for your continued support through FreshWipes, EyeWipes, and EarWipes. It means so much to know they made caring for Bambi's teeth, eyes, and ears that much easier for you both.
We are so grateful for your kind words, and thank you for being willing to share your experience with other pawrents. Wishing you continued strength, Shirley 💙🐾
Can’t get out of subscription until you’ve already paid two months for shoddy product
Ships from China. Poor quality. Easy to sign up to a subscription without realising and then you can’t cancel until you’ve ordered twice, unless you pay the cost difference between subscription and non subscription. Even then they still ship and still charge. Unsurprisingly no free returns. Avoid. This is a scam
20 de julho de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi B Weddell,
Thank you for taking the time to share your feedback. We understand this experience did not meet your expectations, and we'd like to provide some additional context for anyone reading.
Our products are manufactured and fulfilled through trusted international partners, allowing us to serve customers worldwide while maintaining the quality standards we expect. We understand the product did not work out the way you had hoped, as we strive to provide products that pet owners can rely on.
We would also like to clarify our subscription policy. Customers can choose either a one-time purchase or a subscription before completing checkout. Our subscription includes a minimum commitment of two billing cycles before free cancellation. During this period, customers may pause or skip upcoming orders at any time, or choose to cancel earlier by paying the difference for the subscription discount they received.
We value every customer's feedback and would appreciate the opportunity to better understand your concerns and work toward a resolution. If you're willing, please contact us at info@shopvetpets.com, and our team will be happy to assist you.
Kind regards,
VetPets Team
My Lab had her teeth cleaned when she went under for xrays
My Lab had her teeth cleaned when she went under for her hips to be xrayed, so I wanted to keep them clean. First time there was some brown from her gums, but now it's all good. She doesn't like me touching her mouth or teeth, but she perseveres.
10 de junho de 2026
Opinião espontânea
Resposta da Shopvetpets
Hi Julie,
Thank you so much for sharing this with us! We are so glad to hear the wipes have helped keep your Lab's teeth clean since her cleaning, and that the buildup around her gums has cleared up. It also means a lot that she perseveres through it, even though she is not always thrilled about the process, that really shows how much you care about her routine.
Thank you again for trusting VetPets to be part of her care 💙🐾
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