Shopvetpets Opiniões 

Resposta da Shopvetpets

31/07/2026

Hi Sally,

Thank you for sharing this feedback, and we would like to help get your subscription sorted out.

The "Save 20% With Routine Care" option appears above the "Add to Cart" button on the product page and can be unticked before adding items to cart if a one-time purchase is preferred. Our subscription policy requires a minimum of two billing cycles before cancellation, which reflects the discount applied to the subscription price, though customers can pause or skip orders anytime through the customer portal.

To cancel your subscription, please reach out to us directly at info@shopvetpets.com with your order details, and our team will be happy to assist you right away.

Resposta da Shopvetpets

31/07/2026

Hi Tennis,

Thank you for reaching out about this, and we would like to help clarify what may have happened at checkout. A total of £271 would be unusually high for our standard 2 tub minimum order, so this may have been affected by a bundle selection, quantity entered, or a subscription option at checkout rather than reflecting our standard pricing.

We would love the chance to help you get this sorted so you can still try the product. Please reach out to us directly at info@shopvetpets.com with any screenshots of what you saw at checkout, and our team will be happy to look into this with you.

Resposta da Shopvetpets

31/07/2026

Hi Cathy,

Thank you so much for this lovely feedback! We are thrilled to hear the customer service experience stood out, and that the dental wipes have been giving you much better results than brushing.

Thank you for taking the time to share this, and we hope you continue to enjoy the products 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Sue,

Thank you so much for sharing this! We are so glad your order was easy to place and arrived quickly, and it means a lot to hear the wipes are helping keep all three of your greyhounds' teeth clean.

Thank you for trusting VetPets to be part of their routine 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Darts,

Thank you for sharing this feedback, and we would like to help resolve the issue with continued notifications after cancellation, as this should not be happening once a subscription is cancelled.

Regarding pricing, the "Save 20% With Routine Care" subscription option is available above the "Add to Cart" button and can be unticked before adding items to cart if a one-time purchase is preferred, and our subscription policy is available for review on our website.

We would like to look into your account directly to confirm the cancellation and stop any further notifications. Please reach out to us at info@shopvetpets.com with your order details so our team can investigate this for you right away.

Resposta da Shopvetpets

31/07/2026

Hi Rosemarie,

Thank you so much for sharing this feedback, and we are so glad to hear the customer service experience was a positive one for you.

We understand your concern about your dog's stomach after use, and we would recommend keeping a close eye on her and checking in with your vet if this continues, just to be safe. If you would like, we are happy to share the full ingredients list with you so you can review it with your vet as well.

Please feel free to reach out to us at info@shopvetpets.com if you would like to discuss this further, and we hope your pup feels better soon.

Resposta da Shopvetpets

31/07/2026

Hi Edda,

Thank you so much for sharing this, we love hearing how quickly your puppy has taken to his routine, coming right over for his eyes to be wiped is just the best. We are so pleased to hear the eye comb has also been helpful in keeping things soft and comfortable for him.

Thank you for giving the wipes a try despite the initial skepticism, and we hope you continue to see great results 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Mika,

Thank you so much for sharing this, it made us smile picturing that stare if the wipes get skipped! We love hearing that she has come to anticipate her nightly routine so much, and it means a lot to know you are on your second order already.

Thank you for choosing VetPets, and we look forward to helping keep her smile bright for many more orders to come 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Gary,

Thank you so much for sharing this, and we hope your order arrived in good time! We would love to hear how things go over the next couple of weeks, so please feel free to update us or reach out if you have any questions along the way.

Wishing you and your pet all the best with the new routine 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Sharon,

Thank you so much for sharing this, we are so glad to hear our customer service team could help once your cat wasn't quite on board with the wipes. It means a lot that you felt supported, and we truly stand by making things right for our customers.

Thank you for giving VetPets a try, and we hope you find something that works well for your cat 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Conny,

Thank you so much for sharing this! We are so glad to hear both the wipes and the finger brushes have been such a hit. It's helpful to know the tooth powder wasn't as well received, so thank you for letting us know, feedback like this really helps us understand what works best for different pets.

Thank you for recommending VetPets to others, and we hope her routine continues to go smoothly 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Audrey,

Thank you so much for sharing this! We are so glad to hear the wipes have been easy to use and that your dog doesn't mind them at all, that always makes the routine so much smoother. It's also great to hear they are helping with tear stains, especially with her lovely white coat where it can be more noticeable.

Thank you for choosing VetPets 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Oddie,

Thank you so much for sharing this detailed feedback, we really appreciate it. We are glad to hear the website and e-book have been helpful so far, and we hope the product continues to show good results for your dog's dental hygiene over time.

We also appreciate you flagging the shipping time, as this is genuinely helpful for us to hear. To clarify, VetPets is a Sweden-based company, though our products are shipped from international manufacturing partners, which is part of why delivery can take a bit longer than some other options in today's marketplace.

Thank you again for your honest review, and we hope the results continue to impress 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Carolyn,

Thank you so much for sharing this, and we are so glad to hear Emma was able to help clarify things for you while your order was on its way. We understand that delivery times to the British Isles can sometimes take a little longer, and we appreciate your patience with that.

We hope you find the product just as good to use as it looks, and please don't hesitate to reach out if you have any questions once you get started 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Margaret,

Thank you so much for sharing this, we are so glad to hear the product has been such a help in cleaning Barney's teeth, and it means a lot to know the communication and customer service stood out too.

Thank you for the kind words, and we hope Barney continues to enjoy his routine 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Roy,

Thank you so much for sharing such a detailed and thoughtful review, we really appreciate it. We are so glad to hear that after discussing your dog's specific needs with Emma, both the EyeWipes and EarWipes have made such a noticeable difference, especially with the improvement you have seen in his eye area over these past few weeks.

It means a lot to know the email support gave you confidence throughout the process, and we are always happy to help talk through specific concerns like this. Thank you for recommending VetPets, and we hope his eyes and ears continue to improve 💙🐾

Resposta da Shopvetpets

31/07/2026

Hi Jaye,

Thank you for sharing this feedback, and we understand your disappointment now that results seem less noticeable as her coat has grown back in.

If you would like, we would be happy to share some tips on how to get the best results for her current coat length, as this can sometimes affect how well the product performs. Please feel free to reach out to us at info@shopvetpets.com with a bit more detail, and we would be glad to help find a solution that works better for you and your dog.